Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Took 3 days to complete MOST of the repairs. Still can't have passenger because of defective seat belt that can't get parts for but that's not the dealerships fault. Tire pressure overfilled b Still can't have passenger because of defective seat belt that can't get parts for but that's not the dealerships fault. Tire pressure overfilled by 6 lbs, no excuse for that. Then I couldn't find my car & wandered angrily around the lot looking for it. Rep said to push the panic button . . . seriously? Finally found in front lot with vehicles for sale. Really should know where they park vehicles for pickup. Then I had to take it back 2nd time for STILL defective tire sensor. After picked up the first time realized that steering wheel & seat heater no longer working (fine before it went in) . They claimed it couldn't have been anything they did (I call xx) & cost me ANOTHER $450. I will never go this dealership again (except for when seat belt comes in because it SHOULD be warranty) unless I have no choice. I'm looking for another local dealership for my next Jeep Cherokee purchase; if none around I will buy something other than Jeep. More

Great service all times thanks for your support great service manager always great people even one thank you very much service manager always great people even one thank you very much More

Always friendly and will take the time to work with you and answer your questions and answer your questions More

They did everything I asked them to do and then some including washing the car. including washing the car. More

It's okay never had any issues if you have a question, there's always someone who will help you there's always someone who will help you More

I was told after a test drive everything was good to go. I picked my Jeep up at my Grandsons house in Madison Sunday because that's where it broke down and had to be towed to Russ Darrow. On the way home to I picked my Jeep up at my Grandsons house in Madison Sunday because that's where it broke down and had to be towed to Russ Darrow. On the way home to Green Bay it was shimmying in the front, there was clunking under the vehicle and my cruise control gave me an error to fix it immediately. I drove it to Chrysler World Monday and they informed me the front sway bars need replacing, the back shocks and mounts need replacing because they were leaking, Also the steering needs replacing. And the tires need balancing . It was very disheartening the amount of things missed and needing replacement. This vehicle only has just under 36000 miles and should not be this bad. Very disappointed at the overall quality of this vehicle. More

0 communication between sales and management, the sales guy was a bothersome guy who did nothing but talk and lie about what they did and did not have available. We found a new car at a competitor in anoth guy was a bothersome guy who did nothing but talk and lie about what they did and did not have available. We found a new car at a competitor in another city. More

Good response to service needs. The service department is courteous, explains service needs and services the auto quickly. The service department is courteous, explains service needs and services the auto quickly. More

They service was very nice and they answered the question I needed with good advice I needed with good advice More

Excellent and efficient customer service! Waiting room is very pleasant and enjoy the free popcorn and hot drink! Waiting room is very pleasant and enjoy the free popcorn and hot drink! More