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Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Madison, WI

4.6
289 Reviews

289 Reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

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January 15, 2025

I would rate Jessica on the top of her profession , I have had issues with one of your competitors over the years and communication has been their downfall , I would defiantly recommend your service depa More

by bkmdano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Minor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Pat Deery pat.deery@russdarrow.com

January 14, 2025

Great customer service immediately as I pulled into the service shop. Very prompt completion of service and a video of the service completed. More

by NIKKIE_NIK1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Pat Deery pat.deery@russdarrow.com

January 14, 2025

I was a little slow at first but realized I was talked into buying a battery, this for you to do the testing on my vehicle. Then mid day I'm like how can my dealer not have one to do the testing with ! Yo More

by bluegill55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Minor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Pat Deery pat.deery@russdarrow.com

January 14, 2025

The customer service was excellent, pricing is competitive and scheduling was quick. Will use their services again. More

by warbird23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyson Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com

February 25, 2022

They are always super friendly and very efficient. They also always inform you of any upcoming vehicle maintenance and are decently cheap compared to others! More

by Daltonjoseph11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyson Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, we appreciate your business!

February 16, 2022

Fast excellent quality help in the service area that I visited today! Super happy! I definitely recommend Russ Darrow if you are in need of vehicle assistance. More

by Janemetzler1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kulp
Feb 28, 2023 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, we appreciate your business!

February 08, 2022

I have no problem with the repair and timelines of the work being done. I love the fact that they took me home and picked me up when it was done. More

by bandm812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Dendaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Fassbender
Feb 28, 2023 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, we appreciate your business!

February 01, 2022

Service advisor Bryan Kufalk is very good at what he does, very detailed in explanations when it comes to service. More

by ggpence
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, we appreciate your business!

January 25, 2022

Took my vehicle in for an oil and in a short time I was back on the road More

by Tomsids un
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kulp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Johnson,
Feb 28, 2023 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, we appreciate your business!

January 24, 2022

Service department was very helpful and I got what I needed very friendly and helpful. More

by bshields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Fassbender, Ian Johnson,
Feb 28, 2023 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, we appreciate your business!

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