Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

The service staff at Russ Darrow Jeep in Madison went beyond my expectations to get my Wrangler back on the road quickly, while minimizing disruption to my busy schedule! beyond my expectations to get my Wrangler back on the road quickly, while minimizing disruption to my busy schedule! More

They are always very good at making sure to make the work as painless as possible. They have given me rental cars where the work takes more than a day. as painless as possible. They have given me rental cars where the work takes more than a day. More

Excellent customer service. Steven Fassbender is the best. He took the time to explain everything in detail and answered all my questions. Love this place. best. He took the time to explain everything in detail and answered all my questions. Love this place. More

Called ahead for an appointment but it wasn’t needed. Rep told me when the least busy times would be. Great service, in and out told me when the least busy times would be. Great service, in and out More

Just not very friendly. Questions seem to be a hassle for service advisors. Maybe because my oil changes are still free from a new purchase?? service advisors. Maybe because my oil changes are still free from a new purchase?? More

Russ Darrow takes good care of my car. For a routine oil change they check the rest of the car to see if any other service is needed. And they return the car to me with a fresh wash! change they check the rest of the car to see if any other service is needed. And they return the car to me with a fresh wash! More

The service drive was clean and well-kept. The staff was friendly and helpful. Bryan and Ian took good care of me and my truck. Great job guys! friendly and helpful. Bryan and Ian took good care of me and my truck. Great job guys! More

Promptly got me in for service. Job was done quickly and accurately. Reasonably priced. I even got a ride home and then picked up and brought back to the dealer again to get my car. Good value. accurately. Reasonably priced. I even got a ride home and then picked up and brought back to the dealer again to get my car. Good value. More

They don’t rotate tires properly they didn’t wash the vehicle thank God this is our last oil change in our coupon book worst dealership I’ve ever dealt with in my life they broke our inner door panel vehicle thank God this is our last oil change in our coupon book worst dealership I’ve ever dealt with in my life they broke our inner door panel when they prepped the vehicle at time of purchased and said they didn’t do it we must have did it. Really they said that. Still doesn’t have all the screws in front door panel now with 96,000 miles Worst dealership I have ever dealt with I purchase a new vehicle every year, one year for my wife next for me and they will never sell us another vehicle again they can pound sand will never buy another car or truck from them. Recommendation never buy from this dealership Russ Darrow in Madison Wisconsin More

Great Service On Jeep Grand Cherokee My experience has been with the service department servicing my 2014 Jeep Grand Cherokee. When I have needed service they were very prompt in providin My experience has been with the service department servicing my 2014 Jeep Grand Cherokee. When I have needed service they were very prompt in providing maintenance and repairs. I have not had any issues with any repairs made. The problem was always solved. My service agent has generally been Chris Ziegler and he has bent over backwards to be helpful: however, I have had others help when he was not available and they also were helpful as well. What I have found to not always be true in other service departments was simply the fact that they did not listen carefully when I presented them with a problem. That has not been the case at Russ Darrow. More