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Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Madison, WI

4.7
318 Reviews

318 Reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

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December 30, 2020

Just had a quick bulb replacement done, but they were very accommodating and super quick. Rob explained everything and was great to work with. I will be back for all of my future vehicle maintenance! More

by mlovicott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2020

Very pleased with the service received. Friendly and informative staff and the recall work they did was done faster then expected. The service is consistently great! More

by Uncle Buzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2020

Steve always gives us excellent customer service in the service department. The mechanics are very good at what they do and give you an excellent finished product. More

by Kristengress
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Fassbender
Nov 12, 2020 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, we appreciate your business!

November 12, 2020

Please let me preface my statement by saying that when I purchased the vehicle, it included the maintenance package. Additionally, I also purchased the extended warranty because I was told parts and labor w More

by E hoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lucas Branum, Ian Johnson,
Nov 12, 2020 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We'd like to apologize for your experience, but thank you for sharing with us so we can better our processes. Will share with upper management.

November 07, 2020

No appointment. Just showed up, and asked for a oil change rotate, and expressed my concerns about the active noise cancelling on the newer rams.(it likes to go off intermittently in the morning when I More

by Bondo21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kulp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyson Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Malloy, Jon Garcia, Joulian Gomez
Nov 07, 2020 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, we appreciate your business!

November 05, 2020

Service department has repeatedly given great service with knowledgeable service people and quality work completed. Service managers was friendly and work completed in the time promised. More

by region4director
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, we appreciate your business

November 04, 2020

Great service! My Jeep was having a quirky electrical issue, but Chris helped me figure out what was causing it and now it’s fixed. I always know I’m in good hands with these guys. More

by Dfago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, we appreciate your business!

October 31, 2020

Awesome as always team are always happy and friendly knowledgeable and go the extra mile. Service team in back are quick and helpful explaining what they have done More

by Rob
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Kulp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Dendaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2020 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review! We appreciate your business!

October 28, 2020

Very good work done! Will take all my Amazon van there for warranty work. Very close to the station I’m located at. Thank you! More

by Jhoffmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kulp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for the review, we appreciate your business!

October 23, 2020

Service was terrific thank you!It was a recall issue on Service was terrific thank you! It was a recall issue on my Jeep. Jake, in the service depart, was very helpful. He understood what I needed and made More

by 669jayp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Dendaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dude who did the work
Oct 23, 2020 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for the review, we appreciate your business!

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