Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Overall all a generally good experience. Very helpful sales representatives, with friendly and caring management. Their service center on the other hand, I would not hold in nearly as high r Very helpful sales representatives, with friendly and caring management. Their service center on the other hand, I would not hold in nearly as high regard. Communication with the service center was lackluster and service has generally been slow. I had to argue with a representative to get them to fix a part they damaged during a service, which thankfully the manager made sure to get covered. When I did finally get my vehicle back, the technician left the cover for my undercarriage in the back of my vehicle without reattaching it. More

I consistently receive outstanding customer service and vehicle care from Bryan Kufalk and the service team at Russ Darrow. I appreciate the service recommendations to keep my Jeep Grand Cherokee performi vehicle care from Bryan Kufalk and the service team at Russ Darrow. I appreciate the service recommendations to keep my Jeep Grand Cherokee performing well. Dealership as a whole...very clean and organized facility inside. Outside space is an issue and new vehicle inventory of Jeep Grand Cherokees has been low of late. More

Prompt. Kept well informed. Technician was knowledgeable and helpful. Service first class Nice waiting area Kept well informed. Technician was knowledgeable and helpful. Service first class Nice waiting area More

Knowledgable. Efficient. Friendly service technicians. Good location. Waiting area is very spacious with ample seating and coffee, hot chocolate and various sn Efficient. Friendly service technicians. Good location. Waiting area is very spacious with ample seating and coffee, hot chocolate and various snacks. More

Good customer service was excellent, work was done completed when said. Always have been reliant. completed when said. Always have been reliant. More

Awesome experience, came in for an oil change , found out the steering boots were leaking. Great find. the steering boots were leaking. Great find. More

They always treat me like I am special there and their new Gm has brought alot of positive energy into the dealer which is very appreciated. new Gm has brought alot of positive energy into the dealer which is very appreciated. More

took a little longer than expected, but service was friendly, clear and got her done right. would recommend friendly, clear and got her done right. would recommend More

I purchased a used car and it didn't have spare tire equipment and they wouldn't include any. equipment and they wouldn't include any. More

Polite, great customer service and they will take time to answer your questions. Will continue going for all my services answer your questions. Will continue going for all my services More