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Russ Darrow Chrysler Jeep Dodge RAM of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
731 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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2617 W Washington St

West Bend, WI

53095

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Showing 731 reviews

May 14, 2025

Kyle was great. My wife gets very uncomfortable and defensive buying cars. Kyle’s relaxed attitude and frankness put her at ease and she actually stuck around almost More

by CJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Steinert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon in finance was great
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May 14, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

May 13, 2025

The dealership is fine. Your Wranglers (used) leave a lot to be desired. Rust bubbles on every one! More

by CHARLENE112856
Recommend Dealer
Yes
Employees Worked With
Tony Cesario
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Falconer
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May 14, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your feedback with us, Charlene. Please don't hesitate to reach out if you have any questions or concerns, we are always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com

May 11, 2025

joe was extremely helpful informative and made the process very easy i would like to thank him. More

by jessehuerth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Scallorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : shannon
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May 11, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

May 11, 2025

Great service and done in a timely manner. Thank you for great service as always More

by mgs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miranda Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Padron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

May 10, 2025

Frustrating and inconvenient They cancelled the appointment after jeep was left on lot, I was 'contacted' via a voicemail left at the wrong phone number because they no longer had the part that the More

by fatboygumption
Recommend Dealer
No
Employees Worked With
Miranda Zarling
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miranda Zarling
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May 14, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

May 10, 2025

The worst buying experience in 40 years! Dealership does not hold employees accountable for their mistakes. Do not buy from them! More

by Rn2goz Rn2goz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jonathan Corey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Praefke
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

May 10, 2025

Everyone and everything was great. Wouldn’t change anything. I purchased my first car at the perfect place. And will continue doing business with this group of wonderful individuals. T More

by NICHUGHES205
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com

May 08, 2025

Awful. This car should have never been on the lot. Transmission issues right off the lot. Lug nuts not tightens 3 month after purchase. Now my car sat at th More

by CASSIE.WIMER
Recommend Dealer
No
Employees Worked With
Josiah Hermann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Hermann
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May 12, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Cassie, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

May 08, 2025

Friendly service people. Quick service. Convenience in everything that they do. Loyal to their customers. More

by KAPELKAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

May 08, 2025

Working with Tim and the person in finance was great. The finance guy explained everything in detail and I did not feel rushed at all. Treated me fantastic. More

by BKERNATS
Recommend Dealer
Yes
Employees Worked With
Tim the sales person and I'm not sure the finance man's name.
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May 08, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mitchell Darrow mitchell.darrow@russdarrow.com

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