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Russ Darrow Chrysler Jeep Dodge RAM of West Bend

West Bend, WI

4.2
805 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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2617 W Washington St

West Bend, WI

53095

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Showing 805 reviews

August 06, 2025

Very professional and friendly I would recommend them to my friends and family, very helpful More

by SFEDEL25
Recommend Dealer
Yes
Employees Worked With
Don't remember her name
Aug 06, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 05, 2025

Bought the car with issues that were not as described. Took it back less than 3 days later and was told I had to wait a month to get the issues fixed More

by TYLERDODGE121
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joseph Falconer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Tyler, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

August 02, 2025

The initial dealings with Justin were awesome. He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going thro More

by BEARKFM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Blake Cauble
3.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cesario
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wilder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mitchell Darrow mitchell.darrow@russdarrow.com

August 01, 2025

Tiffany Breurer went above and beyond to make sure the vehicle got done . Made appointment was told parts were there then they weren't but some how Tiffany made it happen. Special shout out to Eric Sitz More

by TTISCHENDORF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Sitz
Aug 01, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

August 01, 2025

My service experience was very good and my service advisor was excellent. Would recommend the dealership More

by BARBARASTANFORD8765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

July 31, 2025

Did a very good job letting me know what was going on with my truck. The staff was very friendly and polite. More

by timothy.galligan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

July 30, 2025

Had routine service done. Few days later had some issues which resulted from a bad battery. Called to see what/if anything the could help with in figout the issue. Put on hold More

by SHAWN_CAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never caught name
Aug 02, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you, Shawn, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mitchell Darrow mitchell.darrow@russdarrow.com

July 29, 2025

It was fantastic The guys got me in quick they asked a few questions about services I may need like a tire rotation or my air filters needing to be changed got it all done quick I was out faster than I ex More

by JMILLER69
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Hermann
Jul 29, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

July 29, 2025

David and all the staff were so amazing to work with. They were very knowledgeable. The enviroment there was great. I had a great experience and would highly recommend them to anyone. More

by KATIENLETTY523
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Schlei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

July 27, 2025

Waiting for service writer, poor experience. Dirty vehicle inside and out after the service was performed. More

by Sspaeth64
Recommend Dealer
No
Employees Worked With
Josiah Hermann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Hermann
Aug 02, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

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