Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Russ Darrow Chrysler Jeep Dodge RAM of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.2
902 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
Contact Dealership

2617 W Washington St

West Bend, WI

53095

Directions

By Type

Showing 902 reviews

January 21, 2026

it was busy, service tech was short with me. disappointed no windshield fluid came with oil change. More

by mueller.stephanie.a
Recommend Dealer
No
Report | Print
Jan 25, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry to hear about your experience, Stephanie, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

January 18, 2026

Very helpful Took the time to do extra work to get the title. The paperwork went great when we picked up the car. More

by debherther
Recommend Dealer
Yes
Employees Worked With
Hunter, Drake & John
Report | Print
Jan 18, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

January 18, 2026

Hunter, Drake & Jonathan were awesome to work with. Never pressured us into buying. They worked hard to get the paperwork done and things flowed when we picked up the van. More

by debherther
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Corey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Iding
Report | Print
Jan 18, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Chrysler Jeep Dodge RAM of West Bend are glad to have you as a customer. Mitchell Darrow mitchell.darrow@russdarrow.com

January 18, 2026

Russ Darrow jeep dealer of West bend went above and beyond when it came to getting us where we needed to be for payments. Great customer service and sales team! More

by KODEY1957
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Falconer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

January 16, 2026

Everyone was very friendly and everything was done on a timely base. I was made of a recall on the vehicle and that was taken care then too. More

by joldenhoff47
Recommend Dealer
Yes
Report | Print
Jan 16, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

January 14, 2026

Great attention to costumer when at the facility Team was ready when I arrived at the facility More

by MARCELO.ALVES
Recommend Dealer
Yes
Report | Print
Jan 14, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

January 11, 2026

Originally I ordered the car with Kyle, who's also great. Justin finished things off since I came in on a saturday. Both guys are top notch. More

by Callador1234
Recommend Dealer
Yes
Employees Worked With
Justin Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Schmidt
Report | Print
Jan 11, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Mitchell Darrow mitchell.darrow@russdarrow.com

January 11, 2026

Staff was really nice but the technicians didnt air out my tires when they rotated them as the rear of my cargo van has different minimum PSI than the fronts do More

by ROSARIO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

January 10, 2026

Amazing and very very helpful . Can't tell you how much I appreciate his hard work making this deal . More

by CLIPPEDWINGS2
Recommend Dealer
Yes
Employees Worked With
Dan Domask
Report | Print
Jan 10, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

January 10, 2026

Dropped vehicle for 8 am appt. Received a video at 10:47 with a different time stamp on video and explained the airbags recall were completed, and no oil leak found. Called and was More

by VANRIPERZPC
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Jan 14, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mitchell Darrow mitchell.darrow@russdarrow.com

1
2
3
...
91