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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
819 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 819 reviews
September 02, 2025
Good people and good service. We have been long term costumers of the dealership and have always been treated well. We have been long term costumers of the dealership and have always been treated well. More
by THOMR65
Verified Customer
August 26, 2025
Great experience very friendly and professional, looking forward to the future and will send my friends and family there forward to the future and will send my friends and family there More
by TK
August 23, 2025
Great pricing on new vehicles and great service! You could add donuts to the waiting room. You could add donuts to the waiting room. More
by ND1311
Employees Worked With
August 23, 2025
Very help service and cashier department. Very clean. Went on test drive to identify problem. Very clean. Went on test drive to identify problem. More
by Jayde4854
Employees Worked With
Other Employees :
Alissa Neustedter 5*
August 22, 2025
Salesperson was great. The finance manager ruined my experience and would recommend people not to purchase from here if it weren't for the salesperson. Finance manager was The finance manager ruined my experience and would recommend people not to purchase from here if it weren't for the salesperson. Finance manager was 45 minutes late to my originally scheduled appointment and didn't acknowledge or apologize for the wait. The pushy and condescending nature of trying to sell service packages is outdated. He also tried to back out of previously agreed upon terms. This type of behavior continues to give car dealerships that “slimy” image. More
by CORYANDROBYN
August 18, 2025
We worked with Andrew on buying our daughter’s first car. He was very personable, explained everything, was very attentive, and made sure we were completely satisfied with purchase before we left. Our daug He was very personable, explained everything, was very attentive, and made sure we were completely satisfied with purchase before we left. Our daughters’ first car was a great success! Thanks Andrew! More
by wspmoe
Employees Worked With
August 10, 2025
Great service & I really appreciated the video that ya'll do to show the tires, suspension, etc... no other dealership I know of does this. do to show the tires, suspension, etc... no other dealership I know of does this. More
by berdinek0409
August 09, 2025
Sold me a jeep that looks amazing on the outside but needs 2600 worth of work. I dont even want the jeep anymore if I can figure out how to give it back I would needs 2600 worth of work. I dont even want the jeep anymore if I can figure out how to give it back I would More
by SHYDEAN1981
August 08, 2025
Thank u helped us and try understand communicate better because we both deaf..We are happy..Imforgot name who help3d us jeep..but pls say thank him from us..Jeep seem doing good so far..He did wax and poli because we both deaf..We are happy..Imforgot name who help3d us jeep..but pls say thank him from us..Jeep seem doing good so far..He did wax and polish cl3an good..Haven't wash before we bought..didnt cl3an inside but we do clean wash jeep and wax up good.. can u s3nd us one time wax clean inside for me if can get free car wash or price?? Next month or so?? Thanks again More
by DOGLOVER4876
Employees Worked With
Other Employees :
I don't know who which Jose??he did w us last time jeep bought..
