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Russ Darrow Chrysler Jeep Dodge RAM of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.2
922 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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2617 W Washington St

West Bend, WI

53095

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Showing 922 reviews

April 08, 2026

Helpful . .. efficient .... pleasant We were greeted at the door and the dealership was clean with nice music. We were given a water bottle and treated like a g More

by rwallock
Recommend Dealer
Yes
Employees Worked With
Joe c
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Apr 08, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We appreciate you taking the time to share this feedback. We’re glad the friendly greeting, clean atmosphere, music, and refreshments made you feel welcome. Congratulations on your new Jeep Grand Cherokee and enjoy every journey ahead. Mitchell Darrow mitchell.darrow@russdarrow.com

April 05, 2026

I've been going to Russ Darrow for 2 Jeeps and a Toyota. Of course I appreciate the people, the service and sales people. I trust you with the repairs, your honesty about mechanical issues and reasonable co More

by rlmaze
Recommend Dealer
Yes
Employees Worked With
Abigail
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Apr 06, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s been a pleasure serving you across two Jeeps and a Toyota. Thank you for acknowledging our team’s dedication to honest service and fair pricing during your Jeep Cherokee repairs. Feel free to stop by whenever your vehicles need attention. Mitchell Darrow mitchell.darrow@russdarrow.com

March 20, 2026

My Service Advisor Megan Villmow - 1259 was exceptional. Megan was very friendly, professional and calm in describing the service, timing and costs. The service as easy to schedule and text communication More

by bobjdelgadojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Vilmow
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Mar 20, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We’re delighted to hear your advisor provided clear explanations and timely updates during your Jeep Grand Cherokee 4xe service. It’s great that scheduling was simple and our text updates kept you informed. Thank you for trusting us with your Jeep. Mitchell Darrow mitchell.darrow@russdarrow.com

March 19, 2026

Kinda shady They put myself as the buyer instead of co-signer and changed the place of financing the next day and the payments ended up way higher than we were told they would be. More

by POLISHBLONDE2
Recommend Dealer
No
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Mar 23, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

Mar 25, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

Mar 25, 2026 -

POLISHBLONDE2 responded

How are you going to make this right? Everything is already signed already. Are you really going to get the payment lowered? I doubt that! And how are going to switch the position of the co-signer?

March 13, 2026

Took an hour for an oil change Sold me worthless warranty My truck still beeps when I get out More

by HORVATBRANDON
Recommend Dealer
No
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Mar 20, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Brandon, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mitchell Darrow mitchell.darrow@russdarrow.com

Mar 20, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Brandon, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mitchell Darrow mitchell.darrow@russdarrow.com

March 12, 2026

Simple and efficient scheduling, nite box use easy, done quickly and well in the morning and politely notified it was done.... well done More

by dguberud
Recommend Dealer
Yes
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Mar 12, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for letting us know that our scheduling and night drop box met your needs. We’re glad the service on your Jeep Grand Cherokee was completed efficiently with prompt notification. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

March 11, 2026

I went into Russ Darrow knowing exactly what I wanted. I was impressed how helpfull Justin was gave advise suggestions with no pressure. More

by Laura harycki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for sharing how Justin offered helpful advice and suggestions without any pressure. Congratulations on your new Jeep. Enjoy every mile behind the wheel. Mitchell Darrow mitchell.darrow@russdarrow.com

March 08, 2026

Joe craden and John are absolutely great at what they do extremely professional 10/10 More

by FIVE_NEM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe craden and John can’t remember his last name sorry
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Mar 08, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We’re thrilled to hear you found our team professional during your used Dodge Durango purchase. Thank you for the perfect score. We look forward to serving you again. Mitchell Darrow mitchell.darrow@russdarrow.com

March 02, 2026

It was fine. Had oil changed and tires rotated. I needed to have check engine code checked but they didn't have time. More

by sjm.2007
Recommend Dealer
Yes
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Mar 03, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

March 02, 2026

I was impressed me how fast got in and out of the dealership from test drive to take car home. More

by MSIZENSKY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Falconer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for sharing your experience. We’re glad you found the process from test drive to going home in your Jeep so smooth and quick. Blake appreciates your feedback and is here if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

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