Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Russ Darrow Chrysler Jeep Dodge RAM of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.2
934 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
Contact Dealership

2617 W Washington St

West Bend, WI

53095

Directions

By Type

Showing 934 reviews

May 03, 2026

Quick easy check up. No car wash card though. They did not explain what they went over. More

by rmdei10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Seagran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

May 02, 2026

I needed to buy a tire which was irreparable. I had a very busy few days coming up. It surprised me that your supplier couldn’t tell your dealership when they could deliver the tire. I had no ide More

by Karlnmi14
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

April 30, 2026

Sales person was new with knowledge gaps. Finance not transparent and seemingly dishonest/sketch. Currently trying to work on resolution with open items. More

by BECKYFEUCHT0614
Recommend Dealer
No
Employees Worked With
Blake Cauble
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Cauble
Report | Print
May 04, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your review, Becky. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

April 30, 2026

Meghan was awesome, very informative and let me know what was going on the entire time More

by timgriese82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Vilmow
Report | Print
Apr 30, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s great to hear you felt informed during your Jeep Cherokee service. We’re glad our team member made communication a priority. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

April 30, 2026

Sales process was good. Finance okay. Detailing vehicle readiness poor. Vehicle could have been cleaned more and no issues. More

by CAMAROZ0
Recommend Dealer
Yes
Employees Worked With
Joseph
Report | Print
May 01, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your feedback. Please don't hesitate to reach out to us directly if you need any further assistance. We appreciate your business and hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

April 28, 2026

The experience was amazing from looking at different vehicles and test driving and learning about each and what I like ti the finance portion. Everyone was super helpful and kind! More

by THERESAFARRELL2001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick losse
Report | Print
Apr 28, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for sharing your experience with your used Jeep Grand Cherokee. We’re delighted that Justin and the rest of our team could guide you through exploring vehicles, test driving, and the finance process. Congratulations on your new Jeep and thanks for choosing us. Mitchell Darrow mitchell.darrow@russdarrow.com

April 22, 2026

Vehicle came in for warranty transfer case replacement Megan kept me informed the whole way More

by Michael.klein1979
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
Apr 22, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for the 5-star review. We’re glad you felt informed during the warranty transfer case replacement on your Dodge Journey. We look forward to serving you again. Mitchell Darrow mitchell.darrow@russdarrow.com

April 15, 2026

Bought our 1st vehicle through the dealership and couldn't ask for a better experience. Justin went above and beyond and moved my Tonneau Cover over with no service techs available and outside since More

by Kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s great to hear your first Ram 1500 purchase went so smoothly. Justin was happy to adjust your tonneau cover outdoors despite a full service area and approaching weather, and our finance team appreciated your feedback. We look forward to helping you again with future purchases or service visits. Mitchell Darrow mitchell.darrow@russdarrow.com

April 15, 2026

Everything was great, informed the entire time Video was a nice addition as well Thank you More

by timothygriese
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
Apr 15, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for letting us know everything went smoothly during your Jeep Cherokee service. We’re pleased the video updates helped keep you informed and appreciate your feedback. Mitchell Darrow mitchell.darrow@russdarrow.com

April 15, 2026

Oil change tire rotation easy to schedule good communication great service Long time customer very pleased More

by tromoser
Recommend Dealer
Yes
Employees Worked With
Abigail
Report | Print
Apr 15, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for trusting us with your Jeep Wrangler. We’re glad scheduling was straightforward and communication met your expectations during your oil change and tire rotation. Your ongoing loyalty means a lot, and we look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

1
2
3
...
94