Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Worst service I ever had! Adam the general manager is a horrible manager who doesn't care about customer complaints. My vehicle went in for warranty work and they broke my doo Adam the general manager is a horrible manager who doesn't care about customer complaints. My vehicle went in for warranty work and they broke my door panel and told me it's $120 to replace. I refused to pay for something they broke and was told they would put the broken one back on. After 4 hour of sitting there, they brought my van back with a broken headlight seal and fluid in the headlight. The manager left instead on dealing with the issue and said he will call tomorrow. He called the next night after we contacted him and spoke to my husband. Adam refused to talk to the mechanic about this and refused to check security cameras. He made a comment to my husband saying he's a xxxxty husband to let his wife sit at a dealership for 4 hours. My husband told Adam he was at work, Adams response was yeah right, you probably don't have a job. Adam then said to my husband how it's funny that as soon as his wife noticed the headlight and fluid he was able to be at the dealership in 10 minutes. My husband was on his way home from work, in Milwaukee and when I called after noticing the headlight he came straight to the dealership instead of going home, since they already screwed us with breaking the door panel and trying to charge us for a new one. My husband kept telling him that he is the general manager and this is his job. The conversation ended with Adam saying he would not look into this situation and told us to take care, take care of our xxxxty van, and our xxxxty headlight!!! More

Ryan was friendly, knowledgeable, not pushy. Rick was also friendly, knowledgeable, helpful. Would definitely recommend. Rick was also friendly, knowledgeable, helpful. Would definitely recommend. More

Everyone was very nice, Tim went above & beyond to find exactly what I was looking for. exactly what I was looking for. More

Welcoming environment, Pleasant and Professional team. Clean, nice location. You're offered beverages and snacks. Coffee is always readily available. Clean, nice location. You're offered beverages and snacks. Coffee is always readily available. More

Our salesman Justin was knowledgeable,courteous and a joy to work with as was Rick. They went out of their way to get us the vehicle we wanted. to work with as was Rick. They went out of their way to get us the vehicle we wanted. More

They kept their forecast of 16 weeks from order to shop pick-up. Good rebate/discounts - nothing exceptional though. Confusing on information to finance the car - never told me that they wouldn't accept fi pick-up. Good rebate/discounts - nothing exceptional though. Confusing on information to finance the car - never told me that they wouldn't accept financing from outside their network. Trade in was disappointing - told me they would honor Carmax evaluation but actually I had to trade in $1k lower than Carmax. More

Always a pleasant and efficient service visit, quick service and friendly associates. Would recommend for all service needs. service and friendly associates. Would recommend for all service needs. More

Fast and friendly experience. Katie is always by pleasant and knowledgeable. Quick drop off and pick up. Katie is always by pleasant and knowledgeable. Quick drop off and pick up. More

I have had sum bad experiences with the service department in the past. Good news. That was the past. Today is the present. The service advisor Katie was very easy to do business with. Made you fee department in the past. Good news. That was the past. Today is the present. The service advisor Katie was very easy to do business with. Made you feel like a valued family member of the Russ Darrow family. Price for 4 new tires with alignment was very competitive. True reason on why Russ Darrow got my business was being fair and non judgemental. Showed empathy and care for both vehicle and my needs as well. Give Russ Darrow Jeep another look for both Sales and Service. More

They made the buying process super easy! They answered all my questions/concerns and they explained everything very well and made sure I understood all of it. They were very helpful and resp They answered all my questions/concerns and they explained everything very well and made sure I understood all of it. They were very helpful and respectful about my interests and budget! Very friendly service as well! I’m glad I bought my car from them! It was a great experience! 10/10 recommend this dealership! More