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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
606 Reviews
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Helpful November 14, 2023
Great place to buy Ram truck. Very friendly and excellent customer support. If you plan to buy CJDR vehicle in Russ Darrow @ westbend meet Janessa Rios. Highly recommended this pl Very friendly and excellent customer support. If you plan to buy CJDR vehicle in Russ Darrow @ westbend meet Janessa Rios. Highly recommended this place. More
by Ram
Employees Worked With
JANESSA RIOS
October 18, 2023
Kyle are salesmen went above and beyond are expectations! ! We will definitely be going back if we ever need to purchase a vehicle!!! Top notch service! ! We will definitely be going back if we ever need to purchase a vehicle!!! Top notch service! More
by Caustin1265
Employees Worked With
Kyle Schmidt
October 18, 2023
The staff at West Bend Russ Darrow are the best! They had the vehicle ready to test drive & answered all of my questions. Kyle went the extra mile and I’m so happy with my new vehicle! I highly reco They had the vehicle ready to test drive & answered all of my questions. Kyle went the extra mile and I’m so happy with my new vehicle! I highly recommend! More
by Steph
Employees Worked With
Kyle Schmidt
August 24, 2023
Had oil changed and they told me I had a cracked oil pan. Replaced it but messed up on repairing it. One month later my ignition switch failed then realized there was a bad oil leak, with no oil light coming Replaced it but messed up on repairing it. One month later my ignition switch failed then realized there was a bad oil leak, with no oil light coming on or oil gauge indicating problem. If my ignition switch hadn't took a turn then my engine probably would have seized. Had my truck towed to RussDarrow of West Bend and I told them I needed a loaner. "I don't have any" was what I was told by the service manager, so I went to Enterprise and had to have a loaner for two weeks while they fixed the problem. I asked the Service Manager, Peter for reimbursement of the loaner because it is their legitimate responsibility since the reason it was in the shop so long was because of their mistake. I have been waiting for a phone call since July 29th. It is now Aug. 23rd. I keep getting ignored and a whole lot of run around. Even called the General Manager (Pat) and left him two messages and nothing. Always seems to be "busy" or in a meeting. I was told by the service manager (when I went there personally to ask what was happening with the situation) that they weren't responsible for the loaner and that he is still "working on the general manager" to get the reimbursement. I asked why are you leaving me in limbo? He responded, "What do you want me to do?? Call you with a 'no'?" I still am waiting for a response. I think they think if they keep ignoring me that I will go away. I bought two trucks from these ppl and extended warranties. I will never do business with Russ Darrow again. Especially in West Bend, Wisconsin. I am going to make sure everyone I know knows how horrible and unprofessional they are with the customer service. I am very disappointed and disgruntled. More
by babylovecjohnson271975
Employees Worked With
Service manager Peter and General manager Pat
August 12, 2023
Nothing but wonderful things to say about Dan and the entire team at Russ Darrow Jeep! Answered any and all questions and were able to supply me with my absolute dream car for a very reasonable price. Cu entire team at Russ Darrow Jeep! Answered any and all questions and were able to supply me with my absolute dream car for a very reasonable price. Customer service was 11/10! More
by Carter.r.bass
Employees Worked With
Daniel Domask
