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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
775 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 776 reviews
March 17, 2021
Hanson was very responsive and answered all my questions. He’s a hard worker and a pleasure to deal with. I would only recommend that he slow down slightly when showing the car’s features to the buyer, after He’s a hard worker and a pleasure to deal with. I would only recommend that he slow down slightly when showing the car’s features to the buyer, after the sale. Jon in Finance was also great, and helped show me a better deal, which I greatly appreciate. More
by Mike S.
Employees Worked With
Hansen Olson
March 03, 2021
Quick and easy. Found what I wanted. Easy and efficient service. All around good buying experience you normally dont get now a days. Highly recommend service. All around good buying experience you normally dont get now a days. Highly recommend More
by Bender1813
Employees Worked With
Rick Hodge, Hansen Olson
March 02, 2021
Very helpful people there very quickly and work with your needs what you want and financially also.Hansen Olson was easy and very friendly to work with and made the process so easy. needs what you want and financially also.Hansen Olson was easy and very friendly to work with and made the process so easy. More
by kevin
Employees Worked With
Hansen Olson
February 24, 2021
Professional and friendly salesmen. Test drive, sale, and paperwork went smooth and well. Gary greeted and introduced himself right as my father and I pulled up for the scheduled test drive. and paperwork went smooth and well. Gary greeted and introduced himself right as my father and I pulled up for the scheduled test drive. More
by CDevine89
Employees Worked With
Gary, Jon, LARRY SABEL
February 03, 2021
Great people great products great service(s)Bought Jeeps Great people great products great service(s) Bought Jeeps and services from them over last 20 years. Would recommend them to anybody interested in g Great people great products great service(s) Bought Jeeps and services from them over last 20 years. Would recommend them to anybody interested in getting new or having cars service. More
by Robert
Employees Worked With
Kathryn Allen
January 25, 2021
Excellent service, fast and friendly. Informed me about all check points on the vehicle. I will return for service in the future. I will return all check points on the vehicle. I will return for service in the future. I will return More
by Mploserpool
Employees Worked With
Kathryn Allen
January 20, 2021
Katie is very nice and helpful. She is always transparent when it comes to servicing my vehicle. Very good customer service. Would recommend to others. when it comes to servicing my vehicle. Very good customer service. Would recommend to others. More
by C
Employees Worked With
Kathryn Allen
January 14, 2021
Painless and quick process. Excellent experience with the sales and financial support staff. Looking forward to the next opportunity to work with the guys in west bend. the sales and financial support staff. Looking forward to the next opportunity to work with the guys in west bend. More
by eastviewassoc
Employees Worked With
January 03, 2021
Our salesperson Gary was great. We were not pleased with the finance dept. Surprise"service fee" added and negate d our negotiated price. Finance elsewhere! the finance dept. Surprise"service fee" added and negate d our negotiated price. Finance elsewhere! More
by Carrie S
Employees Worked With
Gary Smith, Rick Hodge
December 20, 2020
Well, this all started out as stopping buy to see some of the new Jeep models, then I met Holly. She took me from being a looker to being a buyer in 24 hours. I was very impressed by her friendly personality the new Jeep models, then I met Holly. She took me from being a looker to being a buyer in 24 hours. I was very impressed by her friendly personality and product knowledge. I was also very impressed with the entire process. I feel very confident that I made a wise choice, and am glad I did it. Merry Christmas the the entire staff of Russ Darrow Jeep. More
by mejchar
Employees Worked With
Jon Corey, LARRY SABEL, Holly Parsons
