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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
778 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 778 reviews
June 02, 2020
BEWARE This dealer took my credit info saying that it would not drop my credit rating. It would be a "soft" inquiry. After they did the "soft" inquiry they t This dealer took my credit info saying that it would not drop my credit rating. It would be a "soft" inquiry. After they did the "soft" inquiry they turned around and did a "hard" inquiry and my credit dropped 3 points. If you choose to deal with these "people" go in with your credit already in place. More
by r.brennon
Employees Worked With
Savaanah and credit department.
June 02, 2020
Very nice people at this dealership and they all helped me get the car I wanted!! Also very clean and pretty! I will definitely keep coming to this dealership! me get the car I wanted!! Also very clean and pretty! I will definitely keep coming to this dealership! More
by sarah
Employees Worked With
Hansen Olson
May 30, 2020
Easy process We just upgraded from a 2016 F150 to a very low miles 2019 Ram 3500. Holly took great care of us. I'd buy another vehicle from Holly. We just upgraded from a 2016 F150 to a very low miles 2019 Ram 3500. Holly took great care of us. I'd buy another vehicle from Holly. More
by swearingen.jo
Employees Worked With
Holly Parsons
May 26, 2020
Very good people to work with, second vehicle we have purchased from them both great experiences. Service department has also proven to be very good compared to other dealerships. purchased from them both great experiences. Service department has also proven to be very good compared to other dealerships. More
by RTCharger
Employees Worked With
Rick Hodge, Anahit (ANI) Rushmer, JANESSA RIOS, Hansen Olson
May 19, 2020
the people here were nice and friendly.. they didnt push me around to trying to up sell me.. they got me out fast but at the same time they answered all me questions me around to trying to up sell me.. they got me out fast but at the same time they answered all me questions More
by Jguy90
Employees Worked With
chad formico, Hansen Olson
May 18, 2020
My experience was excellent. I was in the West Bend dealership. Jason my salesman was very very nice. He was patient explained everything in detail. dealership. Jason my salesman was very very nice. He was patient explained everything in detail. More
by Madlyncraig1962
Employees Worked With
Jason Cowart
May 13, 2020
BEST PLACE EVER!!!!! Car buying never got easier. Holly BEST PLACE EVER!!!!! Car buying never got easier. Holly Parsons Was on point to what I really wanted and I have to say she was amazing. I use to hat BEST PLACE EVER!!!!! Car buying never got easier. Holly Parsons Was on point to what I really wanted and I have to say she was amazing. I use to hate buying cars but they make it easy and smooth. Thank you for the great customer service To all that help me there that day, Happy with my Wrangler 2020!!!!!!... More
by Irisreyes42
Employees Worked With
Holly Parsons
May 10, 2020
The sales team was fast and courteous with responses. They worked with us to get the best deal possible! We will purchase our next vehicle there as well! They worked with us to get the best deal possible! We will purchase our next vehicle there as well! More
by Ashlie K
May 05, 2020
The staff at Russ Darrow Chrysler Jeep Dodge RAM in West Bend have gone above and beyond to help us in all of our vehicle needs over the past few years. We won’t shop anywhere else! Bend have gone above and beyond to help us in all of our vehicle needs over the past few years. We won’t shop anywhere else! More
by Katy_18_2000
Employees Worked With
Raymond Behm, LARRY SABEL
May 04, 2020
I had a great experience. I love my new Wrangler and I’m very happy with how I got it. Hansen was easy to work with and was very helpful. Great work to all! very happy with how I got it. Hansen was easy to work with and was very helpful. Great work to all! More
by Jwertz
Employees Worked With
Hansen Olson
