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Russ Darrow Chrysler Jeep Dodge RAM of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.2
970 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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2617 W Washington St

West Bend, WI

53095

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Showing 970 reviews

June 03, 2026

I felt i was not given a choice, they added gap insurance saying the the finance company i was dealing with wanted it also the warranty More

by dollface_1965
Recommend Dealer
No
Employees Worked With
First salesperson Joseph, second salesman cause I asked for another is Brandon. Then the finance guy anthony
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Jun 07, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

June 01, 2026

Good - very helpful. They're good at following through. Thankful that they are good listeners. More

by debherther
Recommend Dealer
Yes
Employees Worked With
Alex is the service writer
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Jun 01, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We’re glad to have supported the service of your Dodge Grand Caravan. It’s rewarding to hear our team stayed on top of each step and listened closely to your needs. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 31, 2026

Always great service when I come in. Even when I do have problems after I leave. Megan always works to get me back in to address issues and fix them. More

by trpet70
Recommend Dealer
Yes
Employees Worked With
Megan
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Jun 03, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Megan and our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 30, 2026

My oil change took an hour and 45 minutes No oil change should take that long. I got to my appointment at 9 AM and didn't leave the parking lot until 10:49 AM More

by KASTNL00
Recommend Dealer
No
Employees Worked With
Service department
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Jun 06, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to us directly. Thank you. Mitchell Darrow mitchell.darrow@russdarrow.com

May 29, 2026

It was just an oil change. I was brought in on time an it was don in 20 minutes. Alex also sent me a video of the undercarriage which was pretty cool. More

by juliekopisch
Recommend Dealer
Yes
Employees Worked With
Alex
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May 29, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for highlighting your recent Jeep Wrangler oil change. We’re glad we could get you in promptly, finish the service quickly, and share that undercarriage video with you. If you need anything else, just let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

May 24, 2026

Drake was very pleasant and not pushy. He found answers to our questions and gave us options. More

by JILLCHRISTINE52
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Burke
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May 24, 2026 -

JILLCHRISTINE52 responded

Drake was very pleasant and not pushy. He found answer as to our questions and gave us options.

May 26, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mitchell Darrow mitchell.darrow@russdarrow.com

May 23, 2026

Many disappointments along the journey to purchase. Not even close to feeling good about our interactions with Russ Darrow CJDR of West Bend. More

by GGHENS
Recommend Dealer
No
Employees Worked With
Joseph Falconer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Falconer
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May 28, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time. Mitchell Darrow mitchell.darrow@russdarrow.com

May 20, 2026

Pleasant people. Could not find issue with car but went beyond and called us a few hours later and found the solution with our car pkay app More

by RLDMARTINMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Hermann
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May 20, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for recognizing our team’s dedication. We’re glad we could follow up on your Jeep Grand Cherokee and resolve the CarPlay app concern. We look forward to supporting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 19, 2026

Easy and convenient Everything was explained simply and I never felt any pressure Friendly and quick More

by GDP
Recommend Dealer
Yes
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May 19, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s wonderful to hear your service visit for the Jeep Grand Cherokee was easy and convenient with clear, friendly explanations and no pressure. Thank you for sharing your kind words. Mitchell Darrow mitchell.darrow@russdarrow.com

May 15, 2026

Good job thanks thanks service for working on my car thanks very much good job thanks More

by PHILLIPRAMIREZ339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Hermann
Report | Print
May 15, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s wonderful to hear you were pleased with the service on your Chrysler. Our team takes pride in getting vehicles back into great shape. Thank you for sharing your kind feedback. Mitchell Darrow mitchell.darrow@russdarrow.com

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