Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Awesome!! Dan (salesman) was terrific! Very knowledgeable! Outgoing and friendly. Did not push us in our choice between two vehicles. The rest of the staff was Dan (salesman) was terrific! Very knowledgeable! Outgoing and friendly. Did not push us in our choice between two vehicles. The rest of the staff was awesome too! Unfortunately, I do not remember their names. They entered application for Chrysler Capital and did the paperwork to get us on the road. They were very patient as I dealt with Experian for credit freeze! In addition, this is the first time that I purchased and left the lot with the vehicle the same day. More

Love the new Durango Rick Hodge was very helpful And knowledgeable about the features of the Durango. Very willing to answer questions and let us test drive a few differen Rick Hodge was very helpful And knowledgeable about the features of the Durango. Very willing to answer questions and let us test drive a few different vehicles to make sure we made the right choice for us. More

Great used car a great price I bought my dream car, a used Subaru Outback with low miles, at a great price, lower than expected, and got a fair price on my trade in. I bought my dream car, a used Subaru Outback with low miles, at a great price, lower than expected, and got a fair price on my trade in. More

Far easier than you see on TV I went into Russ Darrow expecting to have to deal with 15 cutthroat car dealers all fighting over a sale, but was greeted instead with one incredibly I went into Russ Darrow expecting to have to deal with 15 cutthroat car dealers all fighting over a sale, but was greeted instead with one incredibly pleasant, and far from pushy car dealer. Jim Dunker made my first car buying experience a very good one, as did Scott Falter. I'd recommend them to anyone looking to purchase their first car, or their tenth. Thank you Jim and Scott! More

A different experience.....for a change The sales people were very helpful in understanding my needs, and wants, in a vehicle. They were thorough in their answers and explanations, profess The sales people were very helpful in understanding my needs, and wants, in a vehicle. They were thorough in their answers and explanations, professional in their attitude, and compassionate to my buying experience. More

Sales Rep Jim went above and beyond to assist me. ! Jim helped me find the perfect car and went out if his way to help me get a car seat base out of my return vehicle. Scott in finance was very sincere Jim helped me find the perfect car and went out if his way to help me get a car seat base out of my return vehicle. Scott in finance was very sincere and assisted In locating a car with the features I wanted. The finance person I closed with Jonathan was very arrogant and even spoke rudely to my sales rep. He did not represent the dealership well and undermined an otherwise pleasant buying experience. More

Car detailing They had my car for almost 8 hours to Detail it. Finally I told them I am going to be there at certain time to pick up it better be ready. It was wax They had my car for almost 8 hours to Detail it. Finally I told them I am going to be there at certain time to pick up it better be ready. It was waxed but windows were not even cleaned. I called twice to see when it was going to be done and the guy said whoever was doing it was a perfectionist and he was taking a lot of time to get scratches out. Last time I will take my car there. Should not take almost 8 hrs and windows are not cleaned. Very disappointed. More

Very friendly Any time I have questions they are always willing to help. They get my vehicle in fast and back to me in a timely fashion Any time I have questions they are always willing to help. They get my vehicle in fast and back to me in a timely fashion More

good people to work with This is my third vehicle from Russ Darrow. I keep coming back for the freindly and great service. I always recommend your service depsrtment to others This is my third vehicle from Russ Darrow. I keep coming back for the freindly and great service. I always recommend your service depsrtment to others. More

Purchasing a new car Very friendly and knowledgeable.Jim was great and Jon made financing a breeze. Im very happy with my purchase and will definitely recommend this deal Very friendly and knowledgeable.Jim was great and Jon made financing a breeze. Im very happy with my purchase and will definitely recommend this dealership to all my friends and family. More