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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
727 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 727 reviews
August 20, 2018
Jeep Test Drive I visited the dealership to test drive a Jeep Wrangler to see if it was the next car for me. Dan proved to be very informative and very friendly. I en I visited the dealership to test drive a Jeep Wrangler to see if it was the next car for me. Dan proved to be very informative and very friendly. I enjoyed his down to earth approach in dealing with me. I appreciated his candor and willingness to have a conversation. He wasn't just worried about making the sale. More
by kempf2018
Employees Worked With
Dan Powell
August 20, 2018
Found more wrong with my car I had a new engine out in my car. They did it wrong and now I went to have my oil change somewhere else and they showed me under my car how the engine I had a new engine out in my car. They did it wrong and now I went to have my oil change somewhere else and they showed me under my car how the engine skirt was installed wrong and it is completely loose. This is all after Dan domask lied about the history of the car when I bought it. The mechanics really don't know how to put a car back together. Worst dealership ever. More
by The pitt
Employees Worked With
Other Employees :
David Hildebrandt, Jim Dunker, Kaitlyn Richling
August 17, 2018
Jeep Grand Cherokee Jim was great to work with! He was very honest and worked with me on getting a better price for my trade in and helped get the extra features I wanted Jim was great to work with! He was very honest and worked with me on getting a better price for my trade in and helped get the extra features I wanted in my Jeep! It was a smooth and easy process! He also was very good at communicating with me throughout the whole process! Thanks again Jim! More
by Sarahbatz
Employees Worked With
Jim Dunker
August 16, 2018
2018 Jeep Purchase Very friendly staff! Ready to go the extra mile to help find the vehicle you want to purchase! We're not pushy to sell us a vehicle. Very comfortable Very friendly staff! Ready to go the extra mile to help find the vehicle you want to purchase! We're not pushy to sell us a vehicle. Very comfortable experience! More
by Jeep
Employees Worked With
Jason Cowart, Michael Lewis, SCOTT FALTER
August 14, 2018
Excellent Very good patience with customers and excellent selection of vehicles. From our salesman to the financial personnel it was a great experience and I w Very good patience with customers and excellent selection of vehicles. From our salesman to the financial personnel it was a great experience and I would recommend anyone to go there. More
by 8684
Employees Worked With
Andrew Hagen
August 13, 2018
Great experience Dan was fantastic! We are first time new car buyers, worked with our credit and our trade in.we gave him a budget and he was able to get us in a new c Dan was fantastic! We are first time new car buyers, worked with our credit and our trade in.we gave him a budget and he was able to get us in a new car for our price range. Scott did a great job finding the right loan company for us as well! Over all great experience. More
by Bricker1987
Employees Worked With
Dan Powell, SCOTT FALTER
August 13, 2018
Excellent people equals great dealership. Had a great experience at Russ Darrow. Was having trouble at other dealerships fulfilling my needs. Rick Hodge and the Russ Darrow team helped me get Had a great experience at Russ Darrow. Was having trouble at other dealerships fulfilling my needs. Rick Hodge and the Russ Darrow team helped me get into a great truck!!! Couldn't be happier. More
by Shawn6880
Employees Worked With
Jon from financing was great. Horrible with names but everyone I met there was very friendly. Great people , Rick Hodge
August 10, 2018
Absolutely Amazing experience! From the minute of getting there the atmosphere and staff was so friendly and inviting, would highly recommend. The salesman dan was amazing! Very pro From the minute of getting there the atmosphere and staff was so friendly and inviting, would highly recommend. The salesman dan was amazing! Very professional yet so personable making this experience full of laughs and smiles while educating me on not only the car but everything throughout the entire process. The business manager Jon was wonderful as well! Making the process flow very smooth while making sure I understood everything. Both dan and Jon thank you for making my first car purchase something to remember! More
by haleycarney
Employees Worked With
Jon Corey , Dan Powell
August 09, 2018
Great! They were a lot of help with finding a car I love and at a great price!!! It was another great experience! We will definitely be back! They were a lot of help with finding a car I love and at a great price!!! It was another great experience! We will definitely be back! More
by Christeelee22
Employees Worked With
Other Employees :
David Hildebrandt, SCOTT FALTER, Justin T Urban, Jim Dunker, TYLER GAU
August 08, 2018
Oil change and bulb replacement visit Kate R. is very kind and knowledgeable. Super easy stop in and out. Gave me a military discount and was very nice and it was a good feeling knowing t Kate R. is very kind and knowledgeable. Super easy stop in and out. Gave me a military discount and was very nice and it was a good feeling knowing that she and other employees enjoyed having me as a customer. More
by Usmc51992
Employees Worked With
Kaitlyn Richling
