Russ Darrow Chrysler Jeep Dodge RAM of West Bend

I thought they were great to work with and gave me a good price for my trade in. I am a bit disappointed that they were not upfront about there only being one key for the car - this is an $800 item price for my trade in. I am a bit disappointed that they were not upfront about there only being one key for the car - this is an $800 item More

Professional, quick and a seamless process. Shaun was able to get me into an amazing car that had everything I had asked for at a great price. Thanks Shaun! Shaun was able to get me into an amazing car that had everything I had asked for at a great price. Thanks Shaun! More

The service was totally amazing. I haven’t enjoyed buying a car and the process it takes, but I can honestly say they were super quick and very honest about everything. I would 100% I haven’t enjoyed buying a car and the process it takes, but I can honestly say they were super quick and very honest about everything. I would 100% refer people to go there! More

Speedy and efficient. Didn’t take long for me to get in do the paperwork and leave with my Jeep. Didn’t take long for me to get in do the paperwork and leave with my Jeep. More

Russ Darrow was great with the whole experience. Kyle was very patient and willing to help any way necessary. Kyle was very patient and willing to help any way necessary. More

I will never use this car dealer ever again. Had a scratch in the windshield after I purchased the vehicle they did nothing about it. I will pass this on to all of my friends and family. Very di Had a scratch in the windshield after I purchased the vehicle they did nothing about it. I will pass this on to all of my friends and family. Very disappointed and will never purchase another vehicle from this place. More

I recently purchased a jeep wrangler from this location and couldn’t be happier! Amanda sold me my Jeep and was truly wonderful! and couldn’t be happier! Amanda sold me my Jeep and was truly wonderful! More

Personalized, accommodating service. Recommend several options for tires. Chose Michelin Defender. Was solicited separately to buy my Jeep. Still having conversation. Recommend several options for tires. Chose Michelin Defender. Was solicited separately to buy my Jeep. Still having conversation. More

This is one of the worst service experiences at a dealership I have had. I took my vehicle in on a Tuesday morning at 7:30 AM and was told I would receive a call on my car to give me an update. Wedne dealership I have had. I took my vehicle in on a Tuesday morning at 7:30 AM and was told I would receive a call on my car to give me an update. Wednesday late afternoon around 4:30 pm I called to get an idea of an update on my car and spoke with the same service writer that checked me in on Tuesday - he had absolutely no clue on the status of my vehicle. He stated he would call me back that night, and no call. Thursday mid-morning I called again to check on the status of my vehicle, asked for the service writer and was informed by him that I had a different service writer even though he initially took care of me. I spoke with a new service writer and received an update on my vehicle but that they were waiting on my extended warranty. I was told i would get a call back on Friday early morning, again no call. I had called back again Friday and was told of an update on my vehicle. I could pick the car back up for weekend but it wasn’t fixed yet and would need to come back on Monday! I decided to keep the vehicle there since I was told Tuesday (1 week it had been in the shop) it be done. I asked to be provided of an estimate of the work I would need to pay, I was told it would be sent…again nothing. Monday nothing. It took me calling mid-morning Tuesday again to follow up on my car. Was told it was done and that I could pick it up that afternoon. Again I asked for costs, was told it be sent to me within the hour, nothing. I didn’t receive the estimates in my email until 20 mins before the shuttle came to pick me up to get my car. I had 2-3 days of work tops done to my vehicle and I was inconvenienced for a week. The customer service and communication was absolutely horrible. I have received more calls and texts about this survey feedback then when I did have my car at your service department. I have zero intentions of ever coming back to this Jeep dealership. Next time I need to take my Jeep in for service I will go out of my way to avoid this type of experience. More

Kyle was very knowledgeable about the process and walked me through everything. He was so patient with all of my questions and he was honest when I asked for his opinions. me through everything. He was so patient with all of my questions and he was honest when I asked for his opinions. More