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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
902 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 902 reviews
October 27, 2025
Understanding, friendly. Back up their word. Would recommend Trinity and Tiffany to anyone I know. Back up their word. Would recommend Trinity and Tiffany to anyone I know. More
by Tj
Verified CustomerEmployees Worked With
I worked with Tiffiant in the service area and Trinity in the sales department and the guy in the finance area. Everyone one was very nice . Trinity and Tiffany are awsome.
October 26, 2025
I had my truck in for service, they did not only do an excellent job, but they gave me a video I asked for explanation and they had the mechanic come out and explain and show the results I was blown away excellent job, but they gave me a video I asked for explanation and they had the mechanic come out and explain and show the results I was blown away by their integrity and did everything to help us understand and satisfy upon leaving. I lost my wallet and called and they found it and I was able to come back and pick it up. I was just blown away by their honesty and integrity to build a relationship that you can trust Russ Darrow you are now our home in maintenance and Care thank you thank you thank you for your witness. You did also a great job. Thank you again. More
by Smb7
Employees Worked With
Other Employees :
Service people
October 23, 2025
Brought in for tire rotation. Complicated by locking lugnuts which I couldn't locate the key for. They worked thru the issue successfully Complicated by locking lugnuts which I couldn't locate the key for. They worked thru the issue successfully More
by tromoser
Employees Worked With
Michael, Dennis, and Megan
October 14, 2025
Quick, prompt, extremely courteous, throughly articulate and very polite. Thank you for the kind service and very polite. Thank you for the kind service More
by timothygriese
October 10, 2025
Service on hornet sucks made car leave high after recall was done not happy with this won't be taking car back was done not happy with this won't be taking car back More
by dave_mcgrady
Employees Worked With
