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Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

West Bend, WI

4.0
219 Reviews

219 Reviews of Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

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July 31, 2025

Did a very good job letting me know what was going on with my truck. The staff was very friendly and polite. More

by timothy.galligan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

July 30, 2025

Had routine service done. Few days later had some issues which resulted from a bad battery. Called to see what/if anything the could help with in figout the issue. Put on hold More

by SHAWN_CAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never caught name
Aug 02, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you, Shawn, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mitchell Darrow mitchell.darrow@russdarrow.com

July 29, 2025

It was fantastic The guys got me in quick they asked a few questions about services I may need like a tire rotation or my air filters needing to be changed got it all done quick I was out faster than I ex More

by JMILLER69
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Hermann
Jul 29, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

July 27, 2025

Waiting for service writer, poor experience. Dirty vehicle inside and out after the service was performed. More

by Sspaeth64
Recommend Dealer
No
Employees Worked With
Josiah Hermann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Hermann
Aug 02, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

July 26, 2025

The service-oil change went well but it took a long time to figure out how to process the coupon I received in an email from Chrysler. Dennis worked on it and finally got it figured out but took about 60 mi More

by memurphy0
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Wisneski
Jul 30, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing your thoughts about your experience. We do apologize for the long wait and appreciate your patience. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

July 25, 2025

Waited 4. 5 hours to find out "nothing" is wrong with our battery. Battery should have been replaced free of charge since we just bought the car there 2 months More

by HHEISLER76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember names
Aug 02, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mitchell Darrow mitchell.darrow@russdarrow.com

July 23, 2025

Willing to help their customers no matter what it takes. Dennis the service manager was great with his communication and help to get me in the vehicle I needed. More

by TIMPILLSBURY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

July 23, 2025

There was no courtesy vehicle. They did not look at ALL filters in the car. Just because it’s a free oil change doesn’t mean I should be given the bare minimum service. When I bo More

by AJSTRAUB1
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josiah Hermann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

AJ, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

July 22, 2025

The work was done well & timely. I appreciated the courtesy cab ride between my home & the dealership. Dennis & I had a good conversation about our Families, finding that he’s a goo More

by HGJUSTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

July 22, 2025

Great service, nice people. I was very happy with the out come. Keep me updated. More

by ericka.maki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

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