Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

Communication from service rep was extremely poor. Van was ready but just as I left the lot a bunch of alarms come up, ABS started to kick on and could go above 30 mph. Those issues weren't present be Van was ready but just as I left the lot a bunch of alarms come up, ABS started to kick on and could go above 30 mph. Those issues weren't present before I brought it in. For the price of the repair and the time it took let alone still don't have my van back cause yall did something to it. Feeling pretty screwed over More

I was very disappointed in the entire process of having my Caravan serviced at Russ Darrow. The team did not meet my expectations! If additional information you can reach out to me. my Caravan serviced at Russ Darrow. The team did not meet my expectations! If additional information you can reach out to me. More

Tim and John were Awesome, Buying went very Smooth, Hoping our future visits go as Well. Hoping our future visits go as Well. More

Compassionate and friendly He seemed to genuinely care about the issues I was having with my vehicle. about the issues I was having with my vehicle. More

What time just to check in was too long I was told to wait 10 mins to check in and I waited 30 wait 10 mins to check in and I waited 30 More

Great dealership addressed all of my concerns. I will defiantly go back there in the future. I will defiantly go back there in the future. More

Josiah was extremely helpful and thorough. I really appreciated the video that was received after my service I really appreciated the video that was received after my service More

I arrived for my 2pm appointment which I made in the morning. The very young service advisor told me it would be at least a two hour wait. I told him that I have an appointment. He says you must have ca morning. The very young service advisor told me it would be at least a two hour wait. I told him that I have an appointment. He says you must have called the call center. I said no, I called the dealership and selected 1 for service. He goes on to say yeah if you call the call center, they don't know what is going on here. And they have two others coming in at about the same time for oil changes. Then he states an oil change takes about an hour. My wife also brought the Jeep at the same time for an emissions test. He told her that would be about a 45-minute wait. We decided to leave the truck for the oil change and come back in two hours. 35 minutes later they call and tell me my truck is done! Never even suggested I have my tires rotated as I had just shy of 6k miles on the truck and the mechanic noted that the rear tires were at 8 and front at 11. Anyway, when we returned, they got the jeep in right away for the emissions test. Had I known they could have the truck done in 35 minutes I would have waited instead of leaving. Since we thought it would be about 2 hours, we wasted a trip home and back. I may consider service and buying my accessories for the truck at another dealer now. More

Outstanding service resolving a warranty problem Thank you very much. Jordan! He went above and beyond. you very much. Jordan! He went above and beyond. More

Great service experience, always quick and easy. They always make it such a seamless process They always make it such a seamless process More