Back

Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

West Bend, WI

4.0
222 Reviews

222 Reviews of Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

Sort by
July 23, 2025

There was no courtesy vehicle. They did not look at ALL filters in the car. Just because it’s a free oil change doesn’t mean I should be given the bare minimum service. When I bo More

by AJSTRAUB1
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josiah Hermann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

AJ, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

July 22, 2025

The work was done well & timely. I appreciated the courtesy cab ride between my home & the dealership. Dennis & I had a good conversation about our Families, finding that he’s a goo More

by HGJUSTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

July 22, 2025

Great service, nice people. I was very happy with the out come. Keep me updated. More

by ericka.maki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

July 19, 2025

Communication from service rep was extremely poor. Van was ready but just as I left the lot a bunch of alarms come up, ABS started to kick on and could go above 30 mph. Those issues weren't present be More

by alex.coutts117
Recommend Dealer
No
Jul 23, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for this feedback, Alex. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mitchell Darrow mitchell.darrow@russdarrow.com

July 17, 2025

I was very disappointed in the entire process of having my Caravan serviced at Russ Darrow. The team did not meet my expectations! If additional information you can reach out to me. More

by DJZIMBAL95
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josiah Hermann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

July 16, 2025

Tim and John were Awesome, Buying went very Smooth, Hoping our future visits go as Well. More

by BOB.FOSHEY
Recommend Dealer
Yes
Employees Worked With
Timothy Griese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Corey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

July 12, 2025

Compassionate and friendly He seemed to genuinely care about the issues I was having with my vehicle. More

by MAGPIE_80
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 13, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

July 11, 2025

What time just to check in was too long I was told to wait 10 mins to check in and I waited 30 More

by CANCANR04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
Jul 14, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

July 11, 2025

Great dealership addressed all of my concerns. I will defiantly go back there in the future. More

by jjhady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellie Donath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Van Ourkerk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Steinert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod Winklepleck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Didier
Jul 11, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

July 11, 2025

Josiah was extremely helpful and thorough. I really appreciated the video that was received after my service More

by JULIAOLLA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com