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Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison

Madison, WI

4.8
437 Reviews

3502 Lancaster Dr

Madison, WI

53718

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Showing 437 reviews

February 16, 2022

Fast excellent quality help in the service area that I visited today! Super happy! I definitely recommend Russ Darrow if you are in need of vehicle assistance. More

by Janemetzler1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kulp
Feb 28, 2023 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your review, we appreciate your business!

February 08, 2022

I have no problem with the repair and timelines of the work being done. I love the fact that they took me home and picked me up when it was done. More

by bandm812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Dendaas, Steven Fassbender
Feb 28, 2023 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your review, we appreciate your business!

February 01, 2022

Service advisor Bryan Kufalk is very good at what he does, very detailed in explanations when it comes to service. More

by ggpence
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
Feb 28, 2023 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your review, we appreciate your business!

January 25, 2022

Took my vehicle in for an oil and in a short time I was back on the road More

by Tomsids un
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kulp, Ian Johnson,
Feb 28, 2023 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your review, we appreciate your business!

January 24, 2022

Service department was very helpful and I got what I needed very friendly and helpful. More

by bshields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Fassbender, Ian Johnson,, Bryan Kufalk
Feb 28, 2023 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your review, we appreciate your business!

January 20, 2022

Great guys in service Steve was awesome and took care of everything that was wrong with my car More

by patrickbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Fassbender
Feb 28, 2023 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your review, we appreciate your business!

January 15, 2022

Great service no pressure and good selection of vehicles to choose from every time I have been there More

by Theo 18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Phillips
Feb 28, 2023 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your review, we appreciate your business!

January 13, 2022

Phenomenal service, fantastic staff, great experience, awesome people and cool cars and trucks. Best dealer and service shop I know. Ian Johnson is the most profesional service manager ever. I always appr More

by Zig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Johnson,
Feb 28, 2023 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your review, we appreciate your business!

January 13, 2022

Initial visit was the worst customer service before an oil change last Saturday and came back Monday and was better. Previous encounters have been great will have to think twice about returning More

by Cindy j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ian Johnson,
Feb 28, 2023 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

sorry about your experience with us.

January 06, 2022

Very helpful and good customer service. Helped us to lease the perfect vehicle for our family. More

by Rebecca Jones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon Garcia
Jan 11, 2022 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you Rebecca, we appreciate your business!