Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison

Great 1st Time Experience With This Store I had come to this store to ask about a car that I had seen online and was curious to see if it was available. It turns out that the car I had seen wa I had come to this store to ask about a car that I had seen online and was curious to see if it was available. It turns out that the car I had seen was at a different Russ Darrow, but Michael helped me to find a car that was better in both price and year than the one that I had seen online. Overall, the process went quickly and smoothly, and I would definitely recommend this store to others. More

Thank You! Thank you Michael Glowacki for your help with the purchase of my 2015 Ford Explorer Sport! I love it! Michael took the time to test drive with me, s Thank you Michael Glowacki for your help with the purchase of my 2015 Ford Explorer Sport! I love it! Michael took the time to test drive with me, show me how everything (all the gadgets and buttons!) work in the vehicle, helped me move my belongings from the old car to the new, changed out my plates, got me a year subscription to Sirius, reminded me to register with Ford, mailed me an "extra accessory" after the sale, got me three free oil changes, had my car cleaned TWICE before leaving with a full tank of gas, and most importantly, helped me to get my monthly payments to a number I was comfortable with. Then he checked back often after the sale to see how i was enjoying my ride! Happy with my new car and the dealership in general.....thank you Michael! More

Good experience Overall a good experience. Salesman was helpful and they were able to find us a good rate for financing. Ultimately we were satisfied with our trade Overall a good experience. Salesman was helpful and they were able to find us a good rate for financing. Ultimately we were satisfied with our trade in value we were given, although it took a little back and forth. We will do business there again in the future. More

Thanks for a great experience Parker did a great job answering our questions and explaining the various options on the vehicles we were interested in. A different vehicle was broug Parker did a great job answering our questions and explaining the various options on the vehicles we were interested in. A different vehicle was brought over from Milwaukee at our request and we wound up purchasing that one. Thanks Team! More

The best service ever Lucas was very understanding of my situation,extremely helpful. I was very comfortable with him. Have bought 4 vehicles now from Russ Darrow, they kno Lucas was very understanding of my situation,extremely helpful. I was very comfortable with him. Have bought 4 vehicles now from Russ Darrow, they know what it means to keep a happy customer. Even times I have been in for service on my car has been enjoyable. More

RAM purchase Crystal was great vary knowledgeable about RAM trucks, she was super nice pressure free felt vary comfortable working with her. My only complaint is t Crystal was great vary knowledgeable about RAM trucks, she was super nice pressure free felt vary comfortable working with her. My only complaint is the waiting area needs updating the inside of the building is dated. More

Great Experience Jeremy was very helpful and made sure that I found exactly what I was looking for. He made the process of buying my car stress-free and exciting. Jeremy was very helpful and made sure that I found exactly what I was looking for. He made the process of buying my car stress-free and exciting. More

Outstanding friendly service Graham was an awesome salesman. Very friendly and relatable. Their entire sales and finance team was awesome. We would definitely buy or lease another Graham was an awesome salesman. Very friendly and relatable. Their entire sales and finance team was awesome. We would definitely buy or lease another vehicle from them. Thanks Graham and Russ Darrow! More

Graham did a great job. Although he is quite young, Graham did a great job answering and getting answers to our questions. He focused on what I wanted in a vehicle, not just Although he is quite young, Graham did a great job answering and getting answers to our questions. He focused on what I wanted in a vehicle, not just trying to sell the features available on stock vehicles. He listened to what was important to me and delivered. Great job! More

Kind, hard working, fast I came in with not high expectations of getting the vehicle I wanted. Past experience just led me to believe that I shouldn't be holding my breath. Bu I came in with not high expectations of getting the vehicle I wanted. Past experience just led me to believe that I shouldn't be holding my breath. But coming to Russ Darrow was way better than expected. I had wonderful friendly service, super helpful team and got to leave with the car I fell in love with. Mike was an great sales man worked with me and made sure I was on the same track as everyone through every step. They were super great and I am very excited to have driven my new car home today. Thank you for all your amazing service :) More