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Russ Darrow Direct
Neenah, WI
284 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 284 reviews
May 06, 2025
Very pleasant to work with and very informative I would come back again and refer my friends and family! come back again and refer my friends and family! More
by AUSTIN.MACY
Verified Customer
May 01, 2025
Awesome experience. Multiple stroke survivor and people very helpful with accomodating a customers special needs! Multiple stroke survivor and people very helpful with accomodating a customers special needs! More
by lilfirebird75
Employees Worked With
April 27, 2025
Great service and great employees but I still haven't gotten my video of my inspection of my car , never got one the time before from my oil change either . Do you still send the video ? My husband got h gotten my video of my inspection of my car , never got one the time before from my oil change either . Do you still send the video ? My husband got his video a couple weeks when he got his oil changed . More
by laura.schuh555
Employees Worked With
Travis Mayo
April 27, 2025
Very friendly and efficient. Sam was very kind and understanding throughout the entire process. Even sent a video message the next day thanking us. Sam was very kind and understanding throughout the entire process. Even sent a video message the next day thanking us. More
by BOBBIJOLADWIG
Employees Worked With
Sam
April 25, 2025
Very friendly, knowledgeable people. Very patient, answered all my questions. Trade in on my car was good Very patient, answered all my questions. Trade in on my car was good More
by YOGI.FRAN
April 25, 2025
Clean service department, everyone is helpful and very transparent on repairs and maintenance needed. They have amenities like a shuttle and rentals which you don't find at many independent type repair sh transparent on repairs and maintenance needed. They have amenities like a shuttle and rentals which you don't find at many independent type repair shops. More
by RAETESKIE
