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Russ Darrow Direct

Neenah, WI

Overview
Employees
Reviews
Vehicles
4.4
380 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 380 reviews

January 26, 2026

Sales process was fine. I am a little upset that I only was given one key fob. There was a tire issue that should be resolved More

by MIKE_DEMUTH
Recommend Dealer
Yes
Employees Worked With
Michael Meacham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Meacham
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Jan 26, 2026 -

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts with us. We truly appreciate your candid feedback and the opportunity to better understand your experience. First, thank you for clarifying that you worked with Max and not Mike — we appreciate you pointing that out. We understand your concerns regarding the key fob. While it is not uncommon for pre-owned vehicles to come with only the keys available at the time of acquisition, we recognize how receiving just one fob can be disappointing, and we agree that clearer communication up front would have been helpful. Your feedback on this is well taken. Regarding the tire, we’re glad it was noted in the paperwork, and please rest assured that if an issue arises, we will absolutely follow through on addressing it as discussed. We also appreciate you mentioning the missing valve stem caps. While small, details like that do matter, and it’s helpful for us to know where we can improve. As you mentioned, the extreme cold limited our ability to wash the vehicle prior to delivery. We also understand your thoughts on the fuel level. While we don’t guarantee a full tank on used vehicles, we can appreciate how that detail impacts the overall delivery experience. We truly value you taking the time to outline these points. Even small items, when combined, shape how a customer feels at the end of a purchase, and your feedback helps us improve that experience for future customers. Thank you again for choosing Darrow and for sharing your perspective so thoughtfully. We hope to have the opportunity to serve you and your family again in the future. Warm regards, Darrow Management Team

January 24, 2026

The service desk was very nice and helpful from beginning to end they answered all my questions both over the phone and in person More

by SUNMOONSTAR04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Crutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2026 -

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

January 22, 2026

They are not very interested in helping or selling at all if you aren't buying new. Finally got back to me after two days, and just didnt really care to help. Huge and just there to sell and make bigger More

by cfjames11
Purchase Time
Recommend Dealer
No
Employees Worked With
Drake
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Jan 23, 2026 -

Russ Darrow Direct responded

It appears this review was posted to the wrong dealership. We do not sell new vehicles, and we do not have anyone named Drake on our staff. Because the details referenced do not apply to our business, we ask that this review be removed or corrected to reflect the appropriate company. Thank you for your attention to this matter.

January 21, 2026

Mark was very patient and knowledgeable. All staff were friendly and helpful. My only caveat is that my car began making a weird noise the day after I bought it, but I have faith they will m More

by ELLIED17170
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Huth
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Jan 22, 2026 -

Russ Darrow Direct responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com

January 20, 2026

Came in for an oil change and they got me in and out in a adequate time period More

by rjmichalz
Recommend Dealer
Yes
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Jan 20, 2026 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

January 17, 2026

Friendly, good customer service. Isaiah, is very helpful and friendly, the communication was good and I got my car service in a timely manner. More

by LALAINE_DARLENE
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Jan 18, 2026 -

Russ Darrow Direct responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com

January 16, 2026

It was good It was good. They were ready on time and the service was quick More

by DONJUNGWIRTH
Recommend Dealer
Yes
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Jan 16, 2026 -

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

January 15, 2026

Russ Darrow in Neenah takes great care of their customers I will always go back to them More

by Chefgb2000
Recommend Dealer
Yes
Employees Worked With
Isiah and a woman
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Jan 15, 2026 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

January 14, 2026

Made the car buying process painless. Will definitely recommend to family and friends. Thank you More

by HEATHER_HOTZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grayson Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2026 -

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

January 11, 2026

Very quick and professional service. The waiting area was clean and I enjoyed watching the video of my car being checked out. More

by LAURENATOR10
Recommend Dealer
Yes
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Jan 12, 2026 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

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