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Russ Darrow Direct

Neenah, WI

Overview
Employees
Reviews
Vehicles
4.4
395 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 395 reviews

March 12, 2026

Very well organized and very polite They quoted me a price and got the service done early. More

by JWEIS1971
Recommend Dealer
Yes
Employees Worked With
Service desk
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Mar 13, 2026 -

Russ Darrow Direct responded

It’s great to know our team provided an organized and polite experience when servicing your Chevrolet Equinox. We’re pleased the quoted price met your expectations and that we completed the work ahead of schedule. Thank you for the 5-star rating and for choosing us for your service needs. Mike Meacham mike.meacham@russdarrow.com

March 10, 2026

They sold me a car at market value in excellent in less than excellent condition with 2 different brand tires. More

by METZBEN22
Recommend Dealer
No
Employees Worked With
Don't remember.
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Mar 10, 2026 -

Russ Darrow Direct responded

Ben, it is normal to have different brand's.... lets get you out of this one and into something newer.

February 28, 2026

They worked u into their schedule as soon as they could. They got me in and out in 30 mins and I was expecting longer. They always do a good job More

by Chefgb2000
Recommend Dealer
Yes
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Mar 01, 2026 -

Russ Darrow Direct responded

We’re pleased we could fit your Jeep Compass into the schedule promptly and complete the service in 30 minutes. It’s rewarding to hear the quick turnaround met your expectations. We appreciate your ongoing confidence in our team. Mike Meacham mike.meacham@russdarrow.com

February 26, 2026

The girl in service told me she was too busy to call me about my van and didnt go over anything More

by kaufert84
Recommend Dealer
Yes
Employees Worked With
A girl
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Feb 26, 2026 -

Russ Darrow Direct responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Meacham mike.meacham@russdarrow.com

February 24, 2026

They were great to work with and told me things that needed to get done without pressure. More

by tyetaj
Recommend Dealer
Yes
Employees Worked With
I think his name was Isaiah
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Feb 25, 2026 -

Russ Darrow Direct responded

Hearing that our team communicated service needs clearly and without pressure is fantastic. We’re glad your Chrysler 200 service experience felt smooth and supportive. Thank you for the five-star review. Mike Meacham mike.meacham@russdarrow.com

February 23, 2026

ALL LIES - VERY MISLEADING AND NOT WILLING TO WORK WITH US. NEVER BUY FROM THERE AGAIN. ALSO HAD THE TRUCK 2 DAYS WANTED TO RETURN AND TAKE OURS BACK AND NO WAY WAS THAT GUNNA HAPPEN. A BIG JOKE More

by LISA.MUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Meacham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Burrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Jarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2026 -

Russ Darrow Direct responded

We strongly disagree with this characterization of your experience. There were no lies involved, and nothing was misrepresented during your purchase. All terms, pricing, and vehicle details were disclosed prior to signing. Once paperwork is completed and the transaction is funded, ownership transfers — we do not offer a “two-day return” or exchange policy unless explicitly stated in writing beforehand. When you contacted us about wanting to unwind the deal after two days, we explained our policy clearly and respectfully. While we understand buyer’s remorse can happen, that does not make the process misleading or dishonest. If there is a specific, factual concern you would like addressed, we are open to discussing it directly. Broad accusations, however, do not reflect what occurred.

February 22, 2026

They were very professional. Let me know how long of wait and cost. Final time shorter than said and payment less. More

by ARTY52567
Recommend Dealer
Yes
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Feb 23, 2026 -

Russ Darrow Direct responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com

February 17, 2026

Fast and painless I received good and friendly customer service in a timely manner Effecieny More

by TRISTA.NICKERSON
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Huth
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Feb 18, 2026 -

Russ Darrow Direct responded

Thank you for highlighting how quickly and smoothly everything went. We’re happy to know our team provided friendly assistance throughout your visit. Enjoy your Kia Sportage and let us know if you need anything down the road. Mike Meacham mike.meacham@russdarrow.com

February 17, 2026

He was very knowledgeable quick on his feet and answered any questions I had The process was very thorough and explained very well More

by ANGEL.031981
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Huth
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Feb 17, 2026 -

Russ Darrow Direct responded

Mark is glad he could answer your questions and guide you through a thorough process with clear explanations. We appreciate the 5-star rating and your trust in us for your used Mitsubishi Outlander purchase. Enjoy every journey ahead. Mike Meacham mike.meacham@russdarrow.com

February 14, 2026

Fast, friendly, quality. Great communication, fast and efficient, clean location and great customer service. Great quality More

by JAMIRIUKZ33
Recommend Dealer
Yes
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Feb 14, 2026 -

Russ Darrow Direct responded

Thank you for highlighting the efficient, friendly service you received on your Hyundai Santa Fe. It’s great to know our communication and clean facility met your expectations. We appreciate your kind words and look forward to assisting you again. Mike Meacham mike.meacham@russdarrow.com

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