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Russ Darrow Direct

Neenah, WI

4.4
293 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 293 reviews

May 25, 2025

Got me in and out in a decent amount of time…woul recommend to people More

by LODELCHAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025 -

Russ Darrow Direct responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com

May 25, 2025

Top notch dealer! Efficient and fair deal. I would recommend to anyone looking for a used car. More

by julie_redemann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Direct are glad to have you as a customer. Mike Meacham mike.meacham@russdarrow.com

May 22, 2025

He helped us out in a crisis finding a vehicle for my daughter. Was less than 2 hours total!! More

by LYNNER19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grayson Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Russ Darrow Direct responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

May 22, 2025

Samantha was great to work with! I had a very positive experience. This was the most efficient process I have seen. More

by VARGOMKLM
Recommend Dealer
Yes
Employees Worked With
Sam Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

May 18, 2025

The service supervisor kept us informed. The technician that worked on our vehicle was very approachable and helpful. More

by MELISSA.BARKER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

May 18, 2025

I had a good overall experience with Russ Darrow. This was my first time buying from them. I worked with Hector on the sale and his knowledge of the vehicle and customer focus great! I enjoyed the More

by DONJUNGWIRTH
Recommend Dealer
Yes
Employees Worked With
Hector Diaz Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Jarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025 -

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

May 16, 2025

Very helpful, friendly,clean store, i like the video they sent about what was wrong the vehicle More

by TRUCKER2855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

May 15, 2025

Was a good experience really like the video of all the steps and very helpful More

by TARATAYLOR1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

May 14, 2025

I liked the service video very professional and informative. Looks like a good service crew More

by WIPETERSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Macy
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

May 06, 2025

Very pleasant to work with and very informative I would come back again and refer my friends and family! More

by AUSTIN.MACY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Meacham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Jarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Russ Darrow Direct responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

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