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Russ Darrow Direct

Neenah, WI

Overview
Employees
Reviews
Vehicles
4.5
373 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 373 reviews

January 11, 2026

Very quick and professional service. The waiting area was clean and I enjoyed watching the video of my car being checked out. More

by LAURENATOR10
Recommend Dealer
Yes
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Jan 12, 2026 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

January 11, 2026

I was a little hesitant about it at first but the everything was explained to me in detail really put my mind at ease. Definitely a caring salesman and there aren't many of those left now days More

by MLUCONIC
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Huth
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Jan 11, 2026 -

Russ Darrow Direct responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com

January 09, 2026

I’m disappointed that I need tires after 7 months ownership . I understand tire tread wears out, but would hesitate to do repeat business, at this time. More

by KBEAUDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2026 -

Russ Darrow Direct responded

Thank you for your feedback. Please don't hesitate to reach out to us directly if you need any further assistance. We are always happy to help! Mike Meacham mike.meacham@russdarrow.com

January 06, 2026

My sister bought a 2022 Jeep Compass from your Neenah location. She has had the worst treatment from your salesman and the manager. The key in the fob is missing and they said they will only pay for half More

by HADLER90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Max Dake
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2026 -

Russ Darrow Direct responded

We are sorry to hear that your sister feels dissatisfied with her experience. However, it is important to clarify a few points for accuracy and transparency. This vehicle was sold as a used vehicle, and as with any used car, cosmetic items such as bumpers may show normal wear and imperfections. The condition of the vehicle was available for review prior to purchase, and the buyer had the opportunity to inspect the vehicle and address any concerns before completing the sale. At the time of delivery, the vehicle was provided with the keys that were present and disclosed. Replacement keys are not automatically included unless specifically agreed upon in writing. As a courtesy, we offered to cover half of the cost of a replacement key, which exceeds what is contractually required. We strongly disagree with the claim that our staff acted unprofessionally. Our team works to treat every customer with respect while clearly explaining expectations and responsibilities that come with purchasing a used vehicle. We understand frustrations can arise, but we stand by the facts of this transaction and the professionalism of our staff.

January 03, 2026

Friendly & helpful If I ever need a new vehicle I would come back & I also would recommend them to other people More

by SCOTTDART18
Recommend Dealer
Yes
Employees Worked With
Michael Meacham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Meacham
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Jan 03, 2026 -

Russ Darrow Direct responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com

January 01, 2026

Very friendly and knowledgeable. Answered every question we had and explained why something needed to be done More

by Roni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Ebben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Fancher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Grahn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Inman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod Winklepleck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Theyel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Crutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2026 -

Russ Darrow Direct responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com

December 31, 2025

The overall experience was great! They had the tires ready to go for my appointment! More

by deeremanmf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Crutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2025 -

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

December 29, 2025

Average service. Didn't feel the most trustworthy. Felt like straight business; there was very little humility/ direct honesty More

by badgertux2
Recommend Dealer
No
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Jan 08, 2026 -

Russ Darrow Direct responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Meacham mike.meacham@russdarrow.com

December 21, 2025

Mark Huth and Pao Yang definitely surpassed my expectations. I wasn't expecting to be able to finance a vehicle due to poor credit history. Russ Darrow found a way to get us into a vehicle that fi More

by fardwallen
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Huth
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Dec 21, 2025 -

Russ Darrow Direct responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com

December 17, 2025

Just purchased vehicle in October. First oil change and check for leak issue. Everything communicated and fixed quickly! More

by MEREDITHMANDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Crutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2025 -

Russ Darrow Direct responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

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