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Russ Darrow Direct
Neenah, WI
301 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 301 reviews
June 22, 2025
They were very accommodating,friendly to deal with. I would also recommend them to friends. I would also recommend them to friends. More
by JEANSCHULTZ59
Verified Customer
June 20, 2025
Not sure on how trustworthy. Issues before warranty expired 3-4xs in and they couldn't find anything wrong. Now they can- initially was going to be one thing for a few hundred. T Issues before warranty expired 3-4xs in and they couldn't find anything wrong. Now they can- initially was going to be one thing for a few hundred. Then after an hour they found a different issue and it's thousands to fix. More
by SJWALLENFANG
June 20, 2025
Awesome. He was a very nice man. Went out of his way to move our care closer because my husband is handicapped. So he brought our car back right next to the w He was a very nice man. Went out of his way to move our care closer because my husband is handicapped. So he brought our car back right next to the waiting area so my hubby didn't have to walk only a couple steps. More
by sherylrathsack
Employees Worked With
I forgot his name, but he was very nice.
June 08, 2025
I have been looking for a car for a very long time. I traveled all over Wisconsin looking for my dream car! Then I looked on line and saw my dream car! The admin assistant reached out and explained the I traveled all over Wisconsin looking for my dream car! Then I looked on line and saw my dream car! The admin assistant reached out and explained the car’s values and what it would cost to own my dream! She set up the appointment, I went on site, 15 minutes later I bought it! The whole team were thoughtful and very kind! Thank you More
by BOYCE.GREGORY177
Employees Worked With
June 07, 2025
Clean environment, detailed oriented, fast and clear diagnosis, comfy waiting area and very friendly service diagnosis, comfy waiting area and very friendly service More
by CRIRIVERAD
June 04, 2025
Austin did a great job of showing me the vehicle I was interested in. He was informative, a good listener and never pushy. I enjoyed working with him and was happy with the service I received. interested in. He was informative, a good listener and never pushy. I enjoyed working with him and was happy with the service I received. More
by KRISTINKLUZ1969
June 03, 2025
Great service on oil change , no wait , very nice service team, in and out in 45 min team, in and out in 45 min More
by JEANSMANDM
June 03, 2025
Sam and the rest of staff where amazing with helping me find the right vehicle. My puppy was also involved. He was well treated.. It was definitely a breath of fresh air to have excellent customer service find the right vehicle. My puppy was also involved. He was well treated.. It was definitely a breath of fresh air to have excellent customer service. I wish more companies cared about customer service. Thank More
by THERESA.WIDDER.79
Employees Worked With
May 25, 2025
Got me in and out in a decent amount of time…woul recommend to people recommend to people More
by LODELCHAD
Employees Worked With
