Russ Darrow Direct

Buying the actual vehicle was smooth. Mark H is a great salesman to work with. My issue comes from working with the service department. Within the first few years my vehicle was mak Mark H is a great salesman to work with. My issue comes from working with the service department. Within the first few years my vehicle was making a noise. They replaced the transmission. That helped slightly. The vehicle was brought in on several occasions with a noise while driving being the complaint. I even showed a video of the noise happening. My 2 young children could hear the noise. Yet no mechanic at Russ darrow or manager in the service department could. One of their comments in my vehicle notes is they decided it wasn't worth looking into more. Then I am finally over the warranty mileage. On an oil change visit, I bring up this issue again. It is diagnosed as a wheel barring, which I agree for them to work on. My daughter and I were shuttled downtown Neenah for lunch. By the time we came back and hour later the person in the shop had asked for a re-diagnose and the issue became something that costs several thousand dollars. At that point I feel iffy because how does the same shop have two completely diagnoses?! I brought my car to a different shop. They confirmed the issue. I begin to email the store manager. He does not acknowledge my concerns. He does not acknowledge the video I shared with him and his mechanic. In the video the noise is clear as day. I got offered 10% off a service that should have been fully covered by my warranty. I feel like that is not enough. I brought this to their attention several times. He told me I had said the noise was coming from the front. I am not a trained mechanic. Aren't they supposed to be the trained/ trusted people?! I would really recommend a different service shop. More

Thanks to Chris & Pao as well as all the staff that helped us in our CRV purchase. Everything went smoothly & excellent. Would definitely recommend this dealership. helped us in our CRV purchase. Everything went smoothly & excellent. Would definitely recommend this dealership. More

Mike's was excellent! They exceed our expectations for used cars. We were looking for a very specific car and although we couldn't make a deal this time, would highly rec They exceed our expectations for used cars. We were looking for a very specific car and although we couldn't make a deal this time, would highly recommend!! Financing info was hard to get over phone from them. I was sorry we couldn't get a match. Peggy Kirk Guthrie More

They worked with me every step of the on a complicated repair. Would use them again with a 2nd thought repair. Would use them again with a 2nd thought More

he was really good with explaining things about the car I was buying and a really nice man to talk to was buying and a really nice man to talk to More

Fast great service complete Throughout the whole time they had my van they were in contact showing me what was going on in videos they had my van they were in contact showing me what was going on in videos More

Miles was extremely knowledgeable about the car and explained the features in understandable language. He gives used car salesmen a good name, Jill and Don explained the features in understandable language. He gives used car salesmen a good name, Jill and Don More

He made the process very smooth, great communication and easy to work with Pleasant and very thorough easy to work with Pleasant and very thorough More

Not good. Was never detailed on the inside. I was lead to believe it was. Was never detailed on the inside. I was lead to believe it was. More

Awesome as always thank you very happy with this vehicle as was the Rogue great service and Miles was a great help as was the Rogue great service and Miles was a great help More