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Russ Darrow Direct
Neenah, WI
389 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 389 reviews
January 24, 2026
The service desk was very nice and helpful from beginning to end they answered all my questions both over the phone and in person to end they answered all my questions both over the phone and in person More
by SUNMOONSTAR04
Verified Customer
January 22, 2026
They are not very interested in helping or selling at all if you aren't buying new. Finally got back to me after two days, and just didnt really care to help. Huge and just there to sell and make bigger if you aren't buying new. Finally got back to me after two days, and just didnt really care to help. Huge and just there to sell and make bigger dealerships. Buy more, and I gusee customers expect less and less. More
by cfjames11
Employees Worked With
Drake
January 21, 2026
Mark was very patient and knowledgeable. All staff were friendly and helpful. My only caveat is that my car began making a weird noise the day after I bought it, but I have faith they will m All staff were friendly and helpful. My only caveat is that my car began making a weird noise the day after I bought it, but I have faith they will make it right. More
by ELLIED17170
January 17, 2026
Friendly, good customer service. Isaiah, is very helpful and friendly, the communication was good and I got my car service in a timely manner. Isaiah, is very helpful and friendly, the communication was good and I got my car service in a timely manner. More
by LALAINE_DARLENE
Employees Worked With
Isaiah
January 14, 2026
Made the car buying process painless. Will definitely recommend to family and friends. Thank you Will definitely recommend to family and friends. Thank you More
by HEATHER_HOTZ
January 11, 2026
I was a little hesitant about it at first but the everything was explained to me in detail really put my mind at ease. Definitely a caring salesman and there aren't many of those left now days everything was explained to me in detail really put my mind at ease. Definitely a caring salesman and there aren't many of those left now days More
by MLUCONIC
