Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Russ Darrow Direct

Neenah, WI

Overview
Employees
Reviews
Vehicles
4.4
395 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
Contact Dealership
View Awards

988 South Green Bay Road

Neenah, WI

54956

Directions

By Type

Showing 395 reviews

February 12, 2026

I appreciate that they took the time to make sure I understood what was going on and how to address the issue. More

by JWIESE1
Recommend Dealer
Yes
Employees Worked With
Mong and Adam
Report | Print
Feb 12, 2026 -

Russ Darrow Direct responded

It’s rewarding to know our technicians provided clear explanations for your Toyota Camry. We’re pleased we could guide you through the necessary steps. Please let us know if we can assist with anything else on your Toyota. Mike Meacham mike.meacham@russdarrow.com

February 11, 2026

Fast friendly service that was above and beyond. The guy put my spare tire under truck for me. It was greatly appreciated. More

by LPNANCIE
Recommend Dealer
Yes
Report | Print
Feb 12, 2026 -

Russ Darrow Direct responded

It’s great to know we could deliver quick, friendly service for your Ram and assist with your spare tire. Ensuring you’re set for the road is important to us. Feel free to reach out if there’s anything else we can help with. Mike Meacham mike.meacham@russdarrow.com

February 06, 2026

Prompt response time to all calls, emails, and texts. All encounters with staff members were very professional. More

by DENABEECH
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2026 -

Russ Darrow Direct responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Meacham mike.meacham@russdarrow.com

February 03, 2026

Able to get my car in right away and fixed same day! Would highly recommend More

by HEATHER_HOTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Crutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2026 -

Russ Darrow Direct responded

We’re glad we could schedule your Kia Soul promptly and complete its repair that same day. Thank you for recommending our service team. If you need any assistance down the road, please let us know.

February 02, 2026

The people were all nice. I don’t have much to say about them. I bought a used vehicle, I get it’s sold as is but it apparently went thru some inspection. Assuming not so More

by AP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Huth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2026 -

Russ Darrow Direct responded

Thank you for taking the time to share your feedback. We understand how frustrating ongoing vehicle issues can be, especially shortly after purchase. The vehicle you purchased was a used vehicle sold as-is, which was clearly disclosed at the time of sale. While the vehicle did pass our standard pre-sale inspection, it is important to note that inspections reflect the vehicle’s condition at that point in time and cannot predict future mechanical failures, particularly on used vehicles. Despite the as-is nature of the sale, we made multiple goodwill efforts to assist you after purchase, including several diagnostic visits and repairs that were not contractually required of us. These efforts were extended in good faith and went beyond our normal post-sale obligations. At this time, any additional repairs fall under normal ownership responsibility. We regret that the vehicle has not met your expectations, but we have acted fairly, transparently, and within industry standards throughout this process. We appreciate your business and wish you the best moving forward.

January 26, 2026

Sales process was fine. I am a little upset that I only was given one key fob. There was a tire issue that should be resolved More

by MIKE_DEMUTH
Recommend Dealer
Yes
Employees Worked With
Michael Meacham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Meacham
Report | Print
Jan 26, 2026 -

MIKE_DEMUTH responded

I never dealt with Mike. We worked with Max. After the transaction was complete and payment made, my daughter was handed one key fob--not two. I was told it was a "used car" and that is the way it is. I feel that should have been disclosed. I was given a number to buy another, but no offer from dealer. One tire was low. We added to the buy paperwork that Darrow would fix it if an issue--I believe that will happen.. When I got home, I noticed the tires didn't have caps on the stems. again, a detail that should have been seen on inspection and could have been remedied then. It was too cold to wash the car prior to delivery--understandable. But not delivering a car with a full tank of gas seems odd to me. These are small details, but it would make me question going to Darrow for my family's next purchase. I feel good. I don't feel great.

Jan 26, 2026 -

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts with us. We truly appreciate your candid feedback and the opportunity to better understand your experience. First, thank you for clarifying that you worked with Max and not Mike — we appreciate you pointing that out. We understand your concerns regarding the key fob. While it is not uncommon for pre-owned vehicles to come with only the keys available at the time of acquisition, we recognize how receiving just one fob can be disappointing, and we agree that clearer communication up front would have been helpful. Your feedback on this is well taken. Regarding the tire, we’re glad it was noted in the paperwork, and please rest assured that if an issue arises, we will absolutely follow through on addressing it as discussed. We also appreciate you mentioning the missing valve stem caps. While small, details like that do matter, and it’s helpful for us to know where we can improve. As you mentioned, the extreme cold limited our ability to wash the vehicle prior to delivery. We also understand your thoughts on the fuel level. While we don’t guarantee a full tank on used vehicles, we can appreciate how that detail impacts the overall delivery experience. We truly value you taking the time to outline these points. Even small items, when combined, shape how a customer feels at the end of a purchase, and your feedback helps us improve that experience for future customers. Thank you again for choosing Darrow and for sharing your perspective so thoughtfully. We hope to have the opportunity to serve you and your family again in the future. Warm regards, Darrow Management Team

January 24, 2026

The service desk was very nice and helpful from beginning to end they answered all my questions both over the phone and in person More

by SUNMOONSTAR04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Crutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2026 -

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

January 22, 2026

They are not very interested in helping or selling at all if you aren't buying new. Finally got back to me after two days, and just didnt really care to help. Huge and just there to sell and make bigger More

by cfjames11
Purchase Time
Recommend Dealer
No
Employees Worked With
Drake
Report | Print
Jan 23, 2026 -

Russ Darrow Direct responded

It appears this review was posted to the wrong dealership. We do not sell new vehicles, and we do not have anyone named Drake on our staff. Because the details referenced do not apply to our business, we ask that this review be removed or corrected to reflect the appropriate company. Thank you for your attention to this matter.

Jan 26, 2026 -

Russ Darrow Direct responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Meacham mike.meacham@russdarrow.com

January 21, 2026

Mark was very patient and knowledgeable. All staff were friendly and helpful. My only caveat is that my car began making a weird noise the day after I bought it, but I have faith they will m More

by ELLIED17170
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Huth
Report | Print
Jan 22, 2026 -

Russ Darrow Direct responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com

January 20, 2026

Came in for an oil change and they got me in and out in a adequate time period More

by rjmichalz
Recommend Dealer
Yes
Report | Print
Jan 20, 2026 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

1
2
3
...
40