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Russ Darrow Direct

Neenah, WI

4.3
281 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 281 reviews

April 22, 2025

I thought it went really well, we weren't necessarily prepared to buy a vehicle, but fell in love with one on the lot. They were very patient with us as this was our first car purchase, even when the ban More

by J.LANGE1468
Recommend Dealer
Yes
Employees Worked With
Austin Macy, dalton, Travis mayo
Apr 22, 2025 -

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

April 22, 2025

I was sold a car that started having mechanical issues within 50 miles driven from the dealership and was not able to return this vehicle. They are attempting to fix the issue but we will see if they fix More

by Wichickwithbrains
Recommend Dealer
No
Employees Worked With
Isaiah and mark
Apr 23, 2025 -

Russ Darrow Direct responded

We truly regret that your vehicle developed an unexpected issue after your purchase. No one here was aware of any problems at the time of sale, nor could this issue have been anticipated. Unfortunately, mechanical failures can occur, even with thorough inspections. That said, you purchased your vehicle from a reputable dealer who is fully standing behind the sale and actively working to resolve the problem. We're committed to doing what's right. However, posting a negative review at this stage does little to improve your situation. In fact, it undermines the goodwill we’ve extended and makes it more difficult to foster a constructive relationship moving forward. Please remember, we did not manufacture the vehicle—we facilitated its sale in good faith and with transparency.

April 21, 2025

All went well. Just got less than I thought I should have on the vehicle I traded in. More

by SCOTTIEP_7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Pahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Russ Darrow Direct responded

Thanks for your feedback on your recent visit to Russ Darrow Direct. It's great to hear that we were able to assist you and that you had such a positive experience. Mike Meacham mike.meacham@russdarrow.com

April 13, 2025

Primarily use dealer for oil change and light service requests. Usually able to come in for an oil change on Saturday without an appt and be done in an hour or less. More

by Rudolph.fuss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2025 -

Russ Darrow Direct responded

Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

April 11, 2025

Went in the other day for a specific car, sticker physically in the window of the car while we were there and online was $24,664. Told the salesman that we were interested and would discuss it on the More

by Nate
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Austin Macy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Russ Darrow Direct responded

Hey Nate, As Austin has mentioned several times, the market is the ultimate force behind pricing—supply, demand, and all that good stuff. We understand it might feel like the price changed just because you were eyeing it, but that's not the case. Everything is fully automated and driven by market conditions, not individual actions. We're glad to hear you found a car you liked! In hindsight, though, it might’ve been a good idea to act fast while you were already at the dealership. As they say, "The early bird catches the worm!" But hey, what’s important is that you got the car you wanted, and we wish you all the best with it. And yes, we’re with you—that episode was a classic!

April 11, 2025

It was very easy to get a car with Russ Darrow in a few days More

by JACOBBERNARD09
Recommend Dealer
Yes
Apr 11, 2025 -

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

April 11, 2025

Excellent service. Fast and friendly. Shop is very clean. Always prompt and timely service whenever I schedule my appointment More

by KASOMONROE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

April 09, 2025

The service was great. Caleb was friendly and very helpful in helping me find a vehicle. Also showroom was very clean as was the lot. More

by CHARLENE2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Caleb Wolfrath
Apr 09, 2025 -

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

April 09, 2025

They are always ready to answer yout questions there service is excellent and are awesome More

by SELLENBECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Fancher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Inman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Russ Darrow Direct responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com

April 08, 2025

Everyone was very helpful and answered all my questions … including the people in sales, financing, and service. Good experience overall. More

by DENISEMURIE52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Macy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

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