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Russ Darrow Direct

Neenah, WI

Overview
Employees
Reviews
Vehicles
4.4
291 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 291 reviews

May 01, 2025

Awesome experience. Multiple stroke survivor and people very helpful with accomodating a customers special needs! More

by lilfirebird75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025 -

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

April 28, 2025

On time and very friendly. They were helpful and let me know about car. Did not show a video of work like they said More

by bobf
Recommend Dealer
Yes
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April 28, 2025

Pushing services that I know are done and don't need . We had complete break job done and being told we need More

by CHADDOUGHTY
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 28, 2025 -

Russ Darrow Direct responded

Thank you for providing this feedback, Chad, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Meacham mike.meacham@russdarrow.com

April 27, 2025

Great service and great employees but I still haven't gotten my video of my inspection of my car , never got one the time before from my oil change either . Do you still send the video ? My husband got h More

by laura.schuh555
Recommend Dealer
Yes
Employees Worked With
Travis Mayo
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Apr 27, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com

April 27, 2025

Very friendly and efficient. Sam was very kind and understanding throughout the entire process. Even sent a video message the next day thanking us. More

by BOBBIJOLADWIG
Recommend Dealer
Yes
Employees Worked With
Sam
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Apr 27, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com

April 25, 2025

Very friendly, knowledgeable people. Very patient, answered all my questions. Trade in on my car was good More

by YOGI.FRAN
Recommend Dealer
Yes
Employees Worked With
Grayson Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grayson Wilson
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Apr 25, 2025 -

Russ Darrow Direct responded

Thanks, Fran, for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

April 25, 2025

Clean service department, everyone is helpful and very transparent on repairs and maintenance needed. They have amenities like a shuttle and rentals which you don't find at many independent type repair sh More

by RAETESKIE
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

Russ Darrow Direct responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com

April 25, 2025

The service department spotted a leak and were able to contact insurance. Insurance covered the cost. Much appreciated that the service department did more than just do the job my vehicle was brought in More

by EAGLE1841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of name
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Apr 26, 2025 -

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

April 23, 2025

Isiah and the mechanic Travis did an awesome job! I really appreciate the time and detail in his video that he sent me. More

by Smayo1
Recommend Dealer
Yes
Employees Worked With
Isiah
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Apr 23, 2025 -

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

April 23, 2025

Always have a pleasant time , and every person is pleasant. I trust them to do a good job at a fair price More

by YESTOR1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2025 -

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

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