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Russ Darrow Direct

Neenah, WI

Overview
Employees
Reviews
Vehicles
4.4
395 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 395 reviews

December 31, 2025

The overall experience was great! They had the tires ready to go for my appointment! More

by deeremanmf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Crutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2025 -

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

December 29, 2025

Average service. Didn't feel the most trustworthy. Felt like straight business; there was very little humility/ direct honesty More

by badgertux2
Recommend Dealer
No
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Jan 08, 2026 -

Russ Darrow Direct responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Meacham mike.meacham@russdarrow.com

Jan 08, 2026 -

Russ Darrow Direct responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Meacham mike.meacham@russdarrow.com

December 21, 2025

Mark Huth and Pao Yang definitely surpassed my expectations. I wasn't expecting to be able to finance a vehicle due to poor credit history. Russ Darrow found a way to get us into a vehicle that fi More

by fardwallen
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Huth
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Dec 21, 2025 -

Russ Darrow Direct responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com

December 17, 2025

Just purchased vehicle in October. First oil change and check for leak issue. Everything communicated and fixed quickly! More

by MEREDITHMANDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Crutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2025 -

Russ Darrow Direct responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

December 15, 2025

Everything went awesome She said they were having a little problem with a tie rod so she took $50 off very cool More

by TONIEGAN
Recommend Dealer
Yes
Employees Worked With
Idk her name but she was awesome...in the service dept
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Dec 15, 2025 -

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

December 07, 2025

Mark really took the time to listen to my story and found the perfect car for me to drive home that day. More

by RMODERSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

December 03, 2025

Service ladies were exceptionally kind and kept me well informed. Went above and beyond to make sure my warranty was accurate and give great customer service More

by Amandamarie1511
Recommend Dealer
Yes
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Dec 03, 2025 -

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

November 28, 2025

Austin did a great job. But I was surprised that the vehicle want filled up with gas and I didn't get shown the features after I bought it. Very different than other dealers More

by KME320
Recommend Dealer
Yes
Employees Worked With
Michael Meacham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Meacham
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Nov 30, 2025 -

Russ Darrow Direct responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if you'd like to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to reach you, and we will reach out. Mike Meacham mike.meacham@russdarrow.com

Dec 02, 2025 -

KME320 responded

Hi Mike, Thanks for reaching out. I would like to discuss. There are more concerns that I found when I took the car for the first drive in bright sunlight. I found a small crack in the windshield. I was driving it and nothing hit it. I noticed it when the sun hit the windshield. Thought it was dirt until I tried to clean it off. Also, with the weather getting colder today, I went to pump up the tires and found that there were 2 different tires on the front and back. I looked specifically at the tires as I wanted Michelin and unfortunately only looked at the back tires as I didn't think that any dealership would put on different brand tires on front and back. Or two different wear patterns. I am really questioning this purchase. My phone number is (920) 286-1009. Talk to you soon. Thank you.

November 26, 2025

Prompt service and knowledgeable employees. We like the video showing the vehicle details. Thank you. More

by sailorrick23
Recommend Dealer
Yes
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Nov 26, 2025 -

Russ Darrow Direct responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com

November 26, 2025

Kind and attentive staff. Helped me understand future repairs needed on my car and the video walk through was helpful in showing me the current state of my car. Thanks guys!! More

by Erica H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2025 -

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

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