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Russ Darrow Direct

Neenah, WI

Overview
Employees
Reviews
Vehicles
4.4
395 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 395 reviews

November 22, 2025

Was able to do my oil change right away. Staff friendly and knew what to do More

by SKWENDT39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2025 -

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

November 21, 2025

Epitome of a used car salesman. Very pushy. Non transparent. Smug. From the bottom to the top. Will never go there again. More

by tj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Meacham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Burrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Engel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2025 -

Russ Darrow Direct responded

Jared, we understand you’re frustrated, but at this point we need to be clear: taking ownership of a vehicle means accepting the responsibilities that come with it. Several months and several thousand miles have passed since you purchased the Ram truck. It is your vehicle, and with that comes normal costs, maintenance, and upkeep. And Jared—resorting to name-calling doesn’t help your case. It’s unnecessary and, frankly, very unprofessional. At some point, you need to take responsibility for your own truck and the realities that come with owning it. We’re always willing to help like we did when you first got the truck, but the responsibility for the truck now rests with you.

November 20, 2025

They made a mistake and worked to Fix it properly. Very efficient and took the time to Make it right. More

by Chris.samp
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Nov 20, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com

November 19, 2025

5 Very nice staff and quick, easy process to look at car and purchase it More

by LAURENATOR10
Recommend Dealer
Yes
Employees Worked With
Sam
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Nov 19, 2025 -

Russ Darrow Direct responded

Lauren, thanks for your feedback on your recent visit to Russ Darrow Direct. It's great to hear that we were able to assist you and that you had such a positive experience. Mike Meacham mike.meacham@russdarrow.com

November 17, 2025

You guys are always friendly and helpful. The lounge is always clean and comfortable. Your team is efficient and I'm never waiting long. More

by RYAN.GAULD
Recommend Dealer
Yes
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Nov 18, 2025 -

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

November 11, 2025

I worked with Hector Diaz Roos and he was great. Very knowledgeable with the cars. More

by JENNA748
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Diaz Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2025 -

Russ Darrow Direct responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mike Meacham mike.meacham@russdarrow.com

November 10, 2025

Express area people are helpful and explain everything. It took 3 hours and they even gave my grandson a snack . More

by PATTILM22
Recommend Dealer
Yes
Employees Worked With
2 very nice ladies
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Nov 11, 2025 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

November 07, 2025

They gave me a chance when nobody else would and bent over backwards to do it!! I would recommend this dealership 1000x over!! More

by wiscoboi510
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Wilz
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Nov 07, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

November 04, 2025

The dealership did a great job understanding my needs and transparently communicating with me about upcoming maintenance needing to be done to my vehicle! Would highly recommend! More

by vss.vint
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Nov 04, 2025 -

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

November 02, 2025

All I can say is that it was an all around great 5 star experience. More

by jtomow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Wilz
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Nov 02, 2025 -

Russ Darrow Direct responded

Here at Russ Darrow Direct, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Mike Meacham mike.meacham@russdarrow.com

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