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Russ Darrow Direct - Service Center

Neenah, WI

4.4
54 Reviews

54 Reviews of Russ Darrow Direct - Service Center

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March 26, 2025

Waiting area was pretty basic. Would have been nice to least have coffee options Is there WiFi More

by Kidnrs123
Recommend Dealer
Yes
Employees Worked With
Isaiah
Mar 26, 2025 -

Russ Darrow Direct responded

Thanks for sharing your experience with Russ Darrow Direct. Isaiah and our team appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

March 26, 2025

great service fast we do all our oil changes here very friendly team as well More

by KRUZITSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Russ Darrow Direct responded

Thank you so much for your kind words for Cecilia and for taking the time to leave us this wonderful service feedback! Mike Meacham mike.meacham@russdarrow.com

March 24, 2025

the service technician took the time to explain my service options and the related costs. More

by KOLTZIE43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Mar 25, 2025 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

March 23, 2025

Good service pleasant waiting room can always walk the lot if you're bored when car is is ready they explain your repair I give them a thumbs 👍 More

by DARNITALL53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

March 23, 2025

I received excellent care in the purchase of my vehicle to any maintenance I required More

by SMANKOVECKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

March 22, 2025

He was thorough , answered my questions,Fast, courteous friendly Nice waiting room with an option for a complimentarysoda. No leaks or oil smells after the oil change. Very happy with service More

by MAAGERMIKE
Recommend Dealer
Yes
Mar 25, 2025 -

Russ Darrow Direct responded

Hi Mike: Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

March 22, 2025

My tech was very thorough. He looked over brakes filters, lights, and anything else that need to be done. They did a great job. Very satisfied with the service. More

by ryanspiering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oil change tech Kaden did great job
Mar 25, 2025 -

Russ Darrow Direct responded

Hi Ryan: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mike Meacham mike.meacham@russdarrow.com

March 22, 2025

Friendly service people, quick oil changes. I'll keep coming back. Thanks for servicing my vehicle More

by I don't have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Russ Darrow Direct responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

March 17, 2025

All professionals and easy to work with, Mark was amazing to work with! So appreciated. More

by KMEYER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. Mark and our team appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

March 17, 2025

The did a great job. Even told me there some other things that needed to be done. What nice people please to go there. More

by INNLOVEJSL4LIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Russ Darrow Direct responded

Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad Rachel, Isaiah, and Cecilia were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

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