Russ Darrow Honda

Malcolm has a very great personality. They didn't have the truck we were looking at but Malcolm searched and found a truck that we would be happy with. He also drove all the way to West Bend to make sure the truck we were looking at but Malcolm searched and found a truck that we would be happy with. He also drove all the way to West Bend to make sure it was a truck we wanted. All the staff was very kind to us. More

GREAT SALEMANS MALCOLM LUVENE IS GREAT!! ALWAYS A PRESSURE TO WORK WITH HAPPY AND ALWAYS IN GREAT SPIRTS AND REALLY TO GO THE EXTRA MILE TO MAKE SURE YOUR HAPPY. MALCOLM LUVENE IS GREAT!! ALWAYS A PRESSURE TO WORK WITH HAPPY AND ALWAYS IN GREAT SPIRTS AND REALLY TO GO THE EXTRA MILE TO MAKE SURE YOUR HAPPY. More

Met this man, knew him, very nice once you get to know him. But he said something once that I'll never forget.. "You can get a car with no money but not a house" anybody with this attitude who's in manage him. But he said something once that I'll never forget.. "You can get a car with no money but not a house" anybody with this attitude who's in management of a car dealership should'nt be trusted. Him and the Dealer I worked with while getting my first vehicle with really no established credit.. Were dishonest. They'll make you believe you can afford a certain car note. My advice is too always have someone with you thats knowledge of the mind of salesmen and cars. Do not go to Russ Darrow Honda to purchase your first vehicle. This dealership and there salesmen are more focused on there own self interest then they are trying to get you a fair deal. More

I like the courtesy and competence demonstrated by this dealership. My service advisor, Eric Nelson, is extremely thorough when he explains pre-maintenance procedures, discoveries, and recommendations. T dealership. My service advisor, Eric Nelson, is extremely thorough when he explains pre-maintenance procedures, discoveries, and recommendations. The service experience at this dealership keeps me coming back. More

People were very pleasant nice to go in to deal with people as nice as them. We were in and out!! Which I loved Especially after working a very long day! people as nice as them. We were in and out!! Which I loved Especially after working a very long day! More

WONDERFUL CUSTOMER SERVICE !!! I’ve been with them for over 5 years and never had an issue. The service advisors always went above and beyond for me.... over 5 years and never had an issue. The service advisors always went above and beyond for me.... More

I just needed my headlight blubs replaced. After calling and getting a verbal quote of $10.00 per headlight I bought my blubs and went in. $95.00 later my blubs are in. Apparently you can't get at them with and getting a verbal quote of $10.00 per headlight I bought my blubs and went in. $95.00 later my blubs are in. Apparently you can't get at them without moving other things. Being on a tight budget, this is a cost I could have done without. Manufacturer's are making simple things like replacing blubs simply ridiculous. My only complaint with the servicedepartment is the incorrect price after they had my cars information. More

Good program to upgrade/update my car. Proactive!ply reached out. Not only asked what was important in a new car, but listened and came through! This is my 2nd car from Dale Hansen and I’m a very satisf reached out. Not only asked what was important in a new car, but listened and came through! This is my 2nd car from Dale Hansen and I’m a very satisfied customer! More

Upon my arrival, Chris Berger was very attentive and helpful. He did a great job of identifying the service that was due and of keeping me informed and out the door ASAP. I was disappointed to find grea helpful. He did a great job of identifying the service that was due and of keeping me informed and out the door ASAP. I was disappointed to find greasy fingerprints on the interior and exterior of my vehicle upon completion of service. More

This was my first time buying a car and I could not be happier with my experience! Derrick was very knowledgeable and friendly. I was able to walk away confident in my purchase. Great experience overall. happier with my experience! Derrick was very knowledgeable and friendly. I was able to walk away confident in my purchase. Great experience overall. More