Russ Darrow Honda

Malcolm was a pleasure to work with. He was very accommodating. He had the car we talked about ready to show for me on arrival. accommodating. He had the car we talked about ready to show for me on arrival. More

I’m so glad I chose to purchase my vehicle (2016 Honda Civic LX) through Russ Darrow Honda. They were able to help me find financing with my limited credit experience, which was my biggest concern buying Civic LX) through Russ Darrow Honda. They were able to help me find financing with my limited credit experience, which was my biggest concern buying a vehicle. Derrick was very knowledgeable about the Civic and was able to thoroughly explain all of its features while test driving. Additionally, he went above and beyond and came in on his day off to finalize my purchase. I couldn’t be happier with my first car-buying expérience and would highly recommend Russ Darrow Honda to anyone looking for a new vehicle! More

I visited Russ Darrow Honda today to do an oil change and inspection. The overall service was great and like what I expected. I thought my car will be washed but did not. inspection. The overall service was great and like what I expected. I thought my car will be washed but did not. More

Best car buying experience ever! Malcolm was fast, efficient, and knowledgeable. He got me in an awesome car, in less than 2 hours! If I could give him 20 stars, I would! Definitely, the BEST car sale efficient, and knowledgeable. He got me in an awesome car, in less than 2 hours! If I could give him 20 stars, I would! Definitely, the BEST car salesman I’ve ever come in contact with. I’ll definitely be recommending all of my friends to him! More

Malcolm was very professional and patient as we worked through a couple purchasing snags. I did feel a little pressured by the warranty salesperson though. through a couple purchasing snags. I did feel a little pressured by the warranty salesperson though. More

FALSE ADVERTISING AND DISHONEST SALESMEN. So I see a preowned 2015 Mercedes SUV through Car Gurus that Russ Darrow Honda has on the lot. I speak to the salesman who told me they got the car in So I see a preowned 2015 Mercedes SUV through Car Gurus that Russ Darrow Honda has on the lot. I speak to the salesman who told me they got the car in trade - wife wanted a smaller car. Salesman Rowley leads me to believe they would accept a lower than posted offer if I come in person. I get there with my wife all excited to buy the car at an expected price and he brings the sales manager who treats us like dirt. Not only will they not accept any price less than what was posted, but the three free oil changes that come with "any used purchase" do not apply to this vehicle becasue this vehicle requitres ful synthetic motor oil. It was a complete lie, a sham just to get us into the showroom. THIS IS CLEARLY FALSE ADVERTISING BOTH IN THE ONLINE AND TV ADS AND EVEN ON THEIR ON HOLD PHONE ADS. So we leave disgusted. Salesman next calls me multiple times with offers of "one free detailing per year for life" - or we wil l also throw in at least one free sythetic oil change - MORE LIES. After going back and forth for a week AND IN PERSON THREE TIMES THINKING WE WOULD GET THE SALESMAN PROMISED AD ONS THAT WERE THEN NOT APPROVED BY THE SALES MANAGER!!! We finally ended up buying the car at the full posted price with a handwritten note from the sales manager saying we could have TWO detailings that expire in two years. Who knows if that handwritten note will ever be honored. The sales manger signatire is not even legible. Its liek the sales manger did everything he could to keep us from buying this car and the salesman was lying to us just to get us back in the showroom to talk. HORRIBLE EXPERIENCE - DISHONEST PROMISES. And when we get the car home we find a huge scratch that we didn't see previously - good luck with at. NEVER AGAIN RUSS DARROW HONDA. FALSE ADVERTISING AND DISHONEST SALESMEN. More

My experience was great. They were very professional and helpful. Derrick is extremely friendly and made the car buying experience go very smooth for me. They matched the price that I wanted. helpful. Derrick is extremely friendly and made the car buying experience go very smooth for me. They matched the price that I wanted. More

Excellent all around purchase experience despite unforeseen issue with trade-in. Everyone we dealt with was great. Kind, competent, comfortable atmosphere. Person completing paperwork was excellent unforeseen issue with trade-in. Everyone we dealt with was great. Kind, competent, comfortable atmosphere. Person completing paperwork was excellent as well. (Did not see her name in lineup below, but wanted to acknowledge her as well. More

Wordy advertising was misleading. Low balled my trade in. In the end was able to make a respectable deal and got what I wanted. Might use again if I ever get another Honda. In the end was able to make a respectable deal and got what I wanted. Might use again if I ever get another Honda. More

Our service advisor, Jay Malkowski, was the best service advisor we ever experienced at any auto dealership. Our service needs were his priority, he promptly kept us advised on service status, and advised u advisor we ever experienced at any auto dealership. Our service needs were his priority, he promptly kept us advised on service status, and advised us to wait on issues found on our vehicle which did not require immediate attention at this time. It was apparent to us that the Russ Darrow Service Department’s priorities were not about making the highest profit possible upon our vehicle repair needs, but providing the best customer experience possible. We were very satisfied with our experience and will take our Honda Accord to Russ Darrow for our future service needs. More