Russ Darrow Honda

Car shopping for my Daughter My sales representative was very helpful and informative. I'm convinced that buying a Honda for my daughter's 21st birthday will be an excellent choic My sales representative was very helpful and informative. I'm convinced that buying a Honda for my daughter's 21st birthday will be an excellent choice...Two thumbs up.. More

2018 CRV We bought our new SUV about two weeks ago, and it was pleasant experience. I especially liked being able to do some of the negotiating online first. I We bought our new SUV about two weeks ago, and it was pleasant experience. I especially liked being able to do some of the negotiating online first. It made the in-dealer experience better. Financing was relatively painless (and Honda had a great interest rate incentive). As all dealers do, they did offer a lot of "add-ons," and I do wish dealers would stop that. More

2028 Honda Accord I’ve been in business personally with this dealership for about 7 months now. The salesmen as well as the staff are all amazing people and have helped I’ve been in business personally with this dealership for about 7 months now. The salesmen as well as the staff are all amazing people and have helped me and my fiancé into two different vehicles even though our credit scores weren’t the best. They’re patient, kind, and understanding with your vehicle needs and life situation and they will not try to rip you off like other dealerships. More

No wiper inserts when you have them on special? Darrow advertises $9.99 for Honda Civic wiper inserts, but when U drive out to get them they say they are out of stock ... on a Civic which is a commo Darrow advertises $9.99 for Honda Civic wiper inserts, but when U drive out to get them they say they are out of stock ... on a Civic which is a common model so they should gave tons of them. There response to my upset? You can come back in a week and we should have some. Not ..l cone back in a week and they’ll be on us for wasting your time and gasoline today. Or even, we have a full blade at $17, but we’ll just charge you the refill price because this was our fault. Sad effort all the way around. More

Great Experience Leisa was the best sales person EVER! Knowledgeable and so nice! She was super helpful and made the experience as easy as possible. Would definitely r Leisa was the best sales person EVER! Knowledgeable and so nice! She was super helpful and made the experience as easy as possible. Would definitely recommend her! More

Friendly I enjoyed talking to Asala and Shannon during my down time at Russ Darroe and Jonathan once I made it to financing. Asala was nice and helpful during I enjoyed talking to Asala and Shannon during my down time at Russ Darroe and Jonathan once I made it to financing. Asala was nice and helpful during every transition of the purchasing process and Shannon was a hoot. She talked to me while I waited for Jonathan to tell me what my monthly payment would be. I enjoyed my night there. More

Lesia, John and George took great care of me. this was my 5th car purchase from Lesia in the past few years. I told her what I was looking for and she found my car. Even though it wasn't a honda s this was my 5th car purchase from Lesia in the past few years. I told her what I was looking for and she found my car. Even though it wasn't a honda she helped make my day. John and of course George walked me through the fine print and made the experience fast and painless. thanks to all of you. Happy holidays to all. More

Awesome Dealer Great customer service and a excellent listener. It was pleasure to work with you guys and I’ll definitely enjoy my New Honda Civic Thanks Great customer service and a excellent listener. It was pleasure to work with you guys and I’ll definitely enjoy my New Honda Civic Thanks More

Customers are 2nd class citizens @ Russ Darrow Honda Caption: The consumer as a 2nd class citizen at Darrow Russ Darrow Group advertises: Experience the Difference... Better Service • Better Selectio Caption: The consumer as a 2nd class citizen at Darrow Russ Darrow Group advertises: Experience the Difference... Better Service • Better Selection • Better Pricing. I did not experience any of those advertised traits, quite the opposite. While waiting for my first oil change service at Darrow last summer, I was looking seriously at buying a replacement car, a Honda. On my 2nd visit I was treated poorly; Darrow personnel were rude, offensive and indifferent. I am no longer considering Darrow-Honda for a new car of any brand they sell because of failures. Russ Darrow failed and fails: Failed to honor its own issued oil change coupon, dishonoring an appointment for service Fails to engage the customer with respect Failed or is incapable of writing a standard business letter Fails to respond or reply to written complaints Failed to follow through as promised with customer service Russ Darrow has institutional indifference. Simply said, they just don’t care about basic courtesy, respect and service. The customer is second class or disposable when [the customer] refuses to take poor treatment as the usual and customary norm [for Russ Darrow]. I rate Darrow service department as “F” ; management sales and customer service“F”. I now am someone else’s customer and happily driving a Mazda ‘3’ but will buy a Honda from someplace else. Other dealers are happy to have a new customer. Darrow management, customer service and sales did its best to be dismissive and indifferent. If I accept poor customer service without objection, I deserve it. I’m not asking for ring-kissing deference, just courtesy and respect. I don’t have to accept being treated rudely or ignored by Darrow, let alone pay for it, by being a returning customer. More

No pressure! Very smooth transaction. Zero pressure and very smooth transaction. I would recommend this dealership to friends and family. We purchased the service agreement so looking forw Zero pressure and very smooth transaction. I would recommend this dealership to friends and family. We purchased the service agreement so looking forward to them continuing excellent service. More