Russ Darrow Honda

Great car, disappointed in delivery We came to Russ Darrow Honda because they had the exact make/model we wanted. The price and negotiations were fair. We came back that evening to sig We came to Russ Darrow Honda because they had the exact make/model we wanted. The price and negotiations were fair. We came back that evening to sign the paperwork and take delivery, and that is where we left a bit disappointed. It seemed we were the only people taking delivery of the car, yet we were still asked to trek our family across the parking lot, in the rain, to meet the finance manager in their used car dealership to sign paperwork. Next time, I would suggest asking the finance manager to come to the customers. Secondly, when our salesman was going to show us all the options on our new vehicle, it was decided to sit in the parking lot in the rain to go through everything. We overhead him state the garage was full with two other cars waiting for delivery. Next time, I would suggest making room for a current customer to have room in the inside garage bay, rather that keeping two cars parked for people who are not present. More

No problem purchase Our sales rep was very good, knowledgeable, and really had it all together from start to finish. We never ran into a glitch all the while. He was al Our sales rep was very good, knowledgeable, and really had it all together from start to finish. We never ran into a glitch all the while. He was always looking for ways to help out or anticipate needs. More

Seamless, informative & helpful Excellent service, friendly and helpful was Michael Tuler. Service area is fantastic! Always inform you about vehicle needs and provide options and Excellent service, friendly and helpful was Michael Tuler. Service area is fantastic! Always inform you about vehicle needs and provide options and perspective. Will recommend. More

We had a wonderful experience from start to finish. Lesia was a very knowledgeable salesperson who was easy to work with, and we never felt as though we were being pushed into anything we didn't want to Lesia was a very knowledgeable salesperson who was easy to work with, and we never felt as though we were being pushed into anything we didn't want to do. She made the process completely painless from start to finish. More

Great experience I must say ,I truly dislike the whole experience of buying a car.The recent purchase of a new CRV was the best, least stressful experience I've ever h I must say ,I truly dislike the whole experience of buying a car.The recent purchase of a new CRV was the best, least stressful experience I've ever had. Lisia and Josh were very kind, patient and knowledgeable . They were able to answer all our questions and they never put "the pressure" on us. I truly will recommend Russ Darrow Honda to friends, and will return to them in the future. Working with John in finance was also easy and non stressful. All of them were fun and easy to work with. More

Best Sales Person Ever Derrick was my sales person. My family weren’t even interested in buying that day yet we drove out in a beautiful cherry red GMC. With his humor and k Derrick was my sales person. My family weren’t even interested in buying that day yet we drove out in a beautiful cherry red GMC. With his humor and kindliness to my family, it made the car buying process easier. Highly recommend this dealer and sales person to anyone interested in buying a car. More

Very pleasant and stress free experience. Timely communication. Up front and honest. Alvin was great to deal with. Josh in finance was very patient as I had him running different scenarios. Ja Timely communication. Up front and honest. Alvin was great to deal with. Josh in finance was very patient as I had him running different scenarios. Jamal took care of a scratch on the vehicle. I will return and recommend. More

Fast, reliable and convenient I got an appointment right away. Everything was done fast; the service was excellent. I would definitely recommend the place to anyone. Thank you very I got an appointment right away. Everything was done fast; the service was excellent. I would definitely recommend the place to anyone. Thank you very much. More

Great service My car buying experience was a breeze with this amazing team. All of my questions were answered in a timely fashion with top notch answers. I would re My car buying experience was a breeze with this amazing team. All of my questions were answered in a timely fashion with top notch answers. I would recommend the team to anyone looking to purchase a Honda. More

200k Here I Come I love my 2010 Pilot. I currently have 150k low maintenance miles and want to hit at least 200k before thinking of replacing “old reliable”. I was hea I love my 2010 Pilot. I currently have 150k low maintenance miles and want to hit at least 200k before thinking of replacing “old reliable”. I was hearing some engine noise, and the service team was able to diagnose the issue. A little investment in old reliable and I’m very hopeful 200k plus is well in reach. John keep me in the loop with options, the parts were in, and 24hrs later... I’m on the road again. More