Russ Darrow Honda

I purchased a vehicle from Russ Darrow back in 2001 and had a very good experience. I decided to start my search for my next vehicle there since I felt comfortable with them.. I was shocked at what poor c had a very good experience. I decided to start my search for my next vehicle there since I felt comfortable with them.. I was shocked at what poor customer service I received. I found a CRV online and set up an appointment to test drive it. The man that was supposed to meet me for my 6:00 "appointment" was out with another customer. Dale took my father and I for a test drive. I liked the vehicle and we met to discuss the numbers for my trade-in and the purchase price for the vehicle. I had received an "Internet price quote" of just under $17,000. While speaking to Dale I discovered that the price was actually $3,000 more than what they advertised but that the Internet price includes a $3000 trade in or downpayment. He explained that this was a "goofy marketing that we recently began using". He stated that they could go down to $19,000 since I was such a valued customer with my brother being a former employee and my family always buying our cars from there. He then went to do the paperwork to get the "trade-in value" of my car. I was first asked my payoff which I was hesitant to answer as it seemed completely irrelivant while figuring what my car is worth. It wasn't looked by their mechanic but rather Dale himself went out in the dark, looked at the car and came back in to offer me a very low trade-in value. I had already done my homework and knew the value of my only 2.5 yr old car way much better. The first price that I was given was under the poor rating for my vehicle even though I was told what great condition it was in. I left and said I would contact him when I figured out the numbers. I e-mailed an offer the next day which was a Thursday. He e-mailed me that he would get back to me Saturday. He never callrd back. I called him a week later to ask about my offer. He said he was just about to call me. He said he would talk with the manager and get back to me after their meeting. He called at 3:30 that afternoon and asked me all of the same questions again like he never bothered to write it down in the first place. He called back a few moments later to give me a trade-in value of a few hundred dollars more but raised the price of the car an additional $136. Basically, canceling out the increase in my trade-in. I was so frustrated I just never called back. If you want to find a nice new or used car I suggest Gentile in Racine. Ask for Pete Christy... He found me what I wanted and withour the hassle. Not to mention it had 10k miles less and was the price I wanted. More

On 1/20 made an appointment by phone to meet with chad Formico the next day to test drive a subaru forrester. When we arrived at the dealership we were told that chad was not there. I told them we had an Formico the next day to test drive a subaru forrester. When we arrived at the dealership we were told that chad was not there. I told them we had an appointment to test drive. The three gentlemen looked at each other and finally one said oh yea he told me about that last night. One of the other men then said is the car pulled out? He said no he had not done that and that the car was currently being shown to another customer. Walked out and went to another dealership to purchase a car. More