Russ Darrow Honda

Diagnostic fee?? Can't blame this on Zoe, but she didn't help either... Had my airbag replaced due to recall. That service was on-time and polite. Within one week Can't blame this on Zoe, but she didn't help either... Had my airbag replaced due to recall. That service was on-time and polite. Within one week the dashboard started making a rattling noise. I dropped the glove compartment open and tried to find the source with no success. Brought the car back (it was 6 weeks later, first opportunity), service tech partially opened dashboard and could not find the source. Zoe said since it was not related to the airbag installation, I would have to pay a $60 diagnostic fee for further exploration but with NO promise of a solution, I declined. Took it to a private service facility that quickly found that the mounting bolts for the airbag were loose, tightening them solved the noise issue and (gee whiz) no charge. If their service techs can't properly install an airbag isn't that kinda dangerous? If they still can't correct it while it's making noise, well, that's just sad. More

Fun, personalized shopping experience We found Russ Darrow Honda while looking for a new family vehicle after our old one unexpectedly quit starting. They had several vehicles in our price We found Russ Darrow Honda while looking for a new family vehicle after our old one unexpectedly quit starting. They had several vehicles in our price range, but none that met our needs, so they helped us look at other options for financing and test drive a few higher end vehicles. Derrick and Victor were accommodating and helped us narrow our search. Derrick followed up the next day with another van that would fit our needs. Sadly, we had already decided to get a car from a dealer more local to us as Russ Darrow Honda was an hour away. He still celebrated with us and was a great encouragement. I would highly recommend Russ Darrow Honda for their friendliness, personalized experience, and passion for helping people. The only reason I didn't give 5 stars was the cleanliness of the older used cars. I understand rust issues, and body damage, but it's not hard to run a vacuum through the vehicle and collect trash after test drives. One car had dirty floorboards, another had a partial can of soda, and a third van (that we did not test) had a flat rear tire. It was just little things that are easily fixed. Overall, a wonderful experience. If we lived closer, we'd definitely be purchasing from them! More

Derrick Wilson excellent salesman From the moment I walked in RussDarrow Honda and met Derrick Wilson I knew I had met one of the best salesman of all time. Not only did Derrick teac From the moment I walked in RussDarrow Honda and met Derrick Wilson I knew I had met one of the best salesman of all time. Not only did Derrick teach me about the Honda accord that I was interested in but found one that fit me perfectly. His personality and honesty were winning and straight forward. I could not of had a better experience buying a car.! G Mathews was cordial and accommodating as well! More

Derrick Wilson is Extrodinairy From the moment I walked in the door Derrick Wilson was the consummate professional the best salesman I’ve ever met in any field sincere complete acc From the moment I walked in the door Derrick Wilson was the consummate professional the best salesman I’ve ever met in any field sincere complete accommodating and personal.!!! More

Good service overall Dealship and saler were really nice. Saler did explain and try her best. Only on think is deal not even have something treaty for customers like free Dealship and saler were really nice. Saler did explain and try her best. Only on think is deal not even have something treaty for customers like free drink, or free snack, btw im not that person just my experience tho. More

The people make the difference I only go to Russ for one reason and one reason only. And that’s the people. The entire staff is knowledgeable, friendly and they do a stellar job. Bu I only go to Russ for one reason and one reason only. And that’s the people. The entire staff is knowledgeable, friendly and they do a stellar job. But as good as they all are, the only person working in the service department I deal with is Ruby! She’s the reason I come back. It’s only been a few years but she knows me and my car. And what’s more, she doesn’t treat me like a customer. She treats me like family. And you always want to deal with people who treat you like family. More

Great, as always I always take my car for service at Russ Darrow. I like working with my service rep, Eric. I can easily email or text him with what I need done and I always take my car for service at Russ Darrow. I like working with my service rep, Eric. I can easily email or text him with what I need done and he fits me in and is always honest about the work that’s done. I will continue servicing my car with him. I am highly satisfied with the customer service so thank you! More

Excellent!!!! The process was quick and easy. The Sales rep was very professional and patient. He went above and beyond to find the right color car. The process was quick and easy. The Sales rep was very professional and patient. He went above and beyond to find the right color car. More

New Car Purchase We had a wonderful experience buying our new Honda Accord Hybrid. Malcolm did a great job making sure we understood everything about our new hybrid an We had a wonderful experience buying our new Honda Accord Hybrid. Malcolm did a great job making sure we understood everything about our new hybrid and Jonathan made the financing easy. We'll definitely be back for our next purchase. More

Great experience We have purchased two cars from Lesia and have enjoyed both experiences. She’s been very helpful and great to work with both times. We love our cars! We have purchased two cars from Lesia and have enjoyed both experiences. She’s been very helpful and great to work with both times. We love our cars! More