Russ Darrow Honda

Finally found the car I was looking for I came up from Rockford to look at a specific car I had seen online. The one I came up for wasn't exactly what I was looking for. Malcolm helped me fi I came up from Rockford to look at a specific car I had seen online. The one I came up for wasn't exactly what I was looking for. Malcolm helped me find another one on the lot the same day that fit my needs. And Derrick worked with management to make sure my concerns were taken care of. I have been looking to replace my existing vehicle for over a year, but I am very specific in what I want. Glad my search is finally over. More

2 Great Sales Persons Danita & Malcom Danita & Malcom were were very friendly and knowledgeable. Danita had a cast on her foot so malcome jumped in and assisted me so Danita didn't have to Danita & Malcom were were very friendly and knowledgeable. Danita had a cast on her foot so malcome jumped in and assisted me so Danita didn't have to walk around too much. They showed me cars that were in my price range and were exactly what I was looking for. I would definitely recommend these two jewels. More

Great experience My salesman Chris Stoflet created the best car experience I’ve ever had! He was informational and patient with me and all of my questions and concern My salesman Chris Stoflet created the best car experience I’ve ever had! He was informational and patient with me and all of my questions and concerns. He made sure I was beyond 100% satisfied! Thank you Chris and Russ Darrow More

Online help and in-store help Both the online help and the in store dealer salesperson and financial person were excellent. There was a delay due to 2 previous customers, but that Both the online help and the in store dealer salesperson and financial person were excellent. There was a delay due to 2 previous customers, but that could not be helped. They had to stay late for the sale. More

I got my dream car thanks to Lisia at Russ Darrow Honda. She worked with me through many hurdles to find just the right car and a great deal. She worked with me through many hurdles to find just the right car and a great deal. More

False Advertising- The car was not legally operable Our car was totaled and we needed a car ASAP. I called and talked to "Jenny" twice on the phone prior to visiting Russ Darrow Honda to confirm the inf Our car was totaled and we needed a car ASAP. I called and talked to "Jenny" twice on the phone prior to visiting Russ Darrow Honda to confirm the information in the ad that I saw online for a 2014 Kia Forte. I told her that we were coming from Chicago and not once did she mention that the car was not legally operable. We arrive at the dealership and ask for George or Victor as prompted by "Jenny". We then start speaking to Mike and he promptly pulls out a paper with at least 10 different issues with the car and then he proceeds to tell us that the car is not legally operable but wanted us to look at some other cars...... Mind you there is nothing advertised about the car being legally inoperable. There was nothing noted in the Carfax either. SO they had time to take the car in and inspect the car but neglected to update the Carfax???? I am confused. They used the low price point of the car as bait to get us into the dealership to try to sell us different cars. Given the urgency of our situation and the long-distance we had to travel to go see the car, I find this extremely disrespectful. I will never purchase a car from any of the Russ Darrow dealerships and I will continue to notify people of their unethical tactics. More

Efficient and courteous. The new facility is state of the art and comfortable for waiting while your car is serviced. There is a nice workspace with a guest Wi-Fi art and comfortable for waiting while your car is serviced. There is a nice workspace with a guest Wi-Fi More

Very friendly. Malcolm is very helpful and enthusiastic. The team as a whole has been very kind. The best part is they will work with you to find you a fit that work Malcolm is very helpful and enthusiastic. The team as a whole has been very kind. The best part is they will work with you to find you a fit that works for you. More

Perfect Met him on Facebook, wrote him and after that I came to his office and talked about what cars am I available for. Found me a car in no time. Thank you Met him on Facebook, wrote him and after that I came to his office and talked about what cars am I available for. Found me a car in no time. Thank you More

Good experience Very welcoming and nice workers. Walked in knowing what we wanted, & Malcolm helped us out making the process quick and easy . He was very patient wit Very welcoming and nice workers. Walked in knowing what we wanted, & Malcolm helped us out making the process quick and easy . He was very patient with waiting for my end of the process to be finished setting up insurance etc. Answered all our questions. Everything was done in-house including registration and plates so we didn’t have to do no juggling back and fourth from the dealer and the lender. Overall a smooth and pleasant experience More