Russ Darrow Honda

I inquired about a new Passport and the rudest, pompous salesman Mike Tuler responded. Plus they sell for OVER MSRP! I will NEVER pay over MSRP. I will never buy anything from a dealership in the future wh salesman Mike Tuler responded. Plus they sell for OVER MSRP! I will NEVER pay over MSRP. I will never buy anything from a dealership in the future who does that either. I have a list made of dealerships that are greedy. More

My car was serviced under the estimated time. The waiting room was clean and comfortable with coffee and a snack offered. Only improvement would be hot chocolate. My car was washed and I was o The waiting room was clean and comfortable with coffee and a snack offered. Only improvement would be hot chocolate. My car was washed and I was on my way after the service rep.explained the report and answered my questions. More

I have been a Honda owner (and lover) since 1995. I'm highly disappointed in Honda, Russ Darrrow and the service manager. December 21, 2021 I purchased genuine Honda parts for a brake/rotor replaceme I'm highly disappointed in Honda, Russ Darrrow and the service manager. December 21, 2021 I purchased genuine Honda parts for a brake/rotor replacement. The parts come with a 12 month manufacturers warranty. I have NEVER had problems with my OEM parts, NEVER. This set of brakes and rotors failed due to rust in less than 8 months of daily use. Russ Darrow had mileage at install and mileage when I brought the 2017 Civic Si in for vibration and soft pedal feel. The advisor admitted that this shouldn't be but his hands are tied because Honda won't warranty rust...the rust is a defect. The car hasn't been sitting, as proven by the mileage, the parts are DEFECTIVE. Instead of the service department advocating for me, the customer, they wanted me to pay for another complete brake/rotor replacement in less than 9 months. Instead of Russ Darrow realizing the defective parts they took the easy route and declined without calling the Honda representative. I have contacted Honda, we will see what happens. I have filed a report with NHTSA in regards to the safety issue with the brakes that Russ Darrow and the service manager seem apathetic. I won't be back. I wont buy OEM parts if Honda fails to stand behind them. More

Repeat customer and they really understand my needs and respect my time! Nastacia is wonderful to work with! respect my time! Nastacia is wonderful to work with! More

Staff was courteous and went above and beyond. Great experience all the way around. Highly recommended! Great experience all the way around. Highly recommended! More

Very nice customer experience. Helpful with questions and professional. I am enjoying my new ride. Helpful with questions and professional. I am enjoying my new ride. More

Quick, friendly service. Didn’t get a 5 star because they charge extra fir credit cards. Didn’t get a 5 star because they charge extra fir credit cards. More

Friendly service with quick results. While inventory is an issue for most, Russ Darrow Honda has what you need. While inventory is an issue for most, Russ Darrow Honda has what you need. More

Malcom is a great sales person who makes your concerns heard and always exceeds expectaions heard and always exceeds expectaions More

Mike was very friendly and helpful in the purchase of my first new car, he made a daunting experience enjoyable. first new car, he made a daunting experience enjoyable. More