Russ Darrow Honda - Service Center

The customer service was poor. The wait times even with an appointment were ridiculous and not what was promised. an appointment were ridiculous and not what was promised. More

Attention to customer service in all regards is certainly their forte. Customer service reps with pleasing personalities! Much appreciated!! their forte. Customer service reps with pleasing personalities! Much appreciated!! More

The service advisor Rachel was very helpful and informative. The dealership got my car in within 45 minutes after I booked the appointment. Very flexible scheduling. Nice clean waiting area. Re informative. The dealership got my car in within 45 minutes after I booked the appointment. Very flexible scheduling. Nice clean waiting area. Reasonable prices. More

Excellent service as always. Eric Nelson is a top-notch service advisor and a great communicator. Great mechanics and techs, Scott Bohn always goes above and beyond service advisor and a great communicator. Great mechanics and techs, Scott Bohn always goes above and beyond More

Thank you, friendly service. Shauny was so kind and explained everything. The online scheduling of service appointments is convenient explained everything. The online scheduling of service appointments is convenient More

Russ Darrow Honda Metro Auto Mall has been very pleasant to deal with from the purchase of our vehicle to the service of it, Shauney, in the service department in particular, was wonderfully pleasant from m to deal with from the purchase of our vehicle to the service of it, Shauney, in the service department in particular, was wonderfully pleasant from meeting her, to talking with her on the phone and then picking up the vehicle when it was done- she walked me out to the van and offered to have it pulled out for me! So refreshing to have such great service!! More

My rating is for the service department at this dealership. I am specifically rating Eric my service technician at this dealership for several years and his mechanic team. They are absolutely the b dealership. I am specifically rating Eric my service technician at this dealership for several years and his mechanic team. They are absolutely the best! I have an older model car which I love and wanted to pass down to my son. Eric and his team has kept my car in tiptop shape over all these years and I’m proud to say I was able to pass it down to my son today with some final brake work completed. Because of Eric and his team I feel very safe about giving my son a first time driver who just got his drivers license this vehicle that Eric and his team have been servicing for me for years. Thank you Eric for my peace of mind and for caring for my car, now you can care for it a little longer with my son as the new owner. Be well. A.Belcher More

Very good services. Service managers are professional and friendly. Facilities are of good quality and well organized. and friendly. Facilities are of good quality and well organized. More

The service advisors are always kind and willing to explain everything in detail. If I need a ride they help arrange one. explain everything in detail. If I need a ride they help arrange one. More

Rachel in the service was very polite and courteous. Ramon in service did an excellent job with the repairs. Jim in parts was very helpful in getting the needed parts. I had to stop in unexpectedly and Ramon in service did an excellent job with the repairs. Jim in parts was very helpful in getting the needed parts. I had to stop in unexpectedly and I was taken care of very quickly. More