Russ Darrow Honda - Service Center

Jay M. Very knowledgeable and friendly. Made sure I understood the services that needed to be done. understood the services that needed to be done. More

As usual, great service experience today at Russ Darrow Honda! The scheduled work was completed on time and our CRV was given a car wash. Thanks, everyone! Happy New Year, Jim (loyal customer for 20 ye Honda! The scheduled work was completed on time and our CRV was given a car wash. Thanks, everyone! Happy New Year, Jim (loyal customer for 20 years) More

Great customer service! Attentive & informative! Great explanations, provide timely updates and treat you as you’d expect to be treated! explanations, provide timely updates and treat you as you’d expect to be treated! More

All the time excellent services by Russ Darrow except the charges/fees, when used credit card fees. charges/fees, when used credit card fees. More

Many options for scheduling appointment. Friendly service staff. Facility was clean and spacious. No pressure on services that they recommended. staff. Facility was clean and spacious. No pressure on services that they recommended. More

My dealer advisor (Eric N.) and tech (sorry, never got his name) was 100% amazing. I came into town to quickly visit a friend before going to Chicago. Unexpectedly, my passports engine light started flash his name) was 100% amazing. I came into town to quickly visit a friend before going to Chicago. Unexpectedly, my passports engine light started flashing and my car did not accelerate normally and was stuck at 50-55 mph. Luckily I was near this Honda dealership and exited off the highway to get it checked. Due to misfire issues and other things I don’t know about, Honda had to order car parts to have it repaired asap. I left my car there for 3 nights. Each day I called Honda for a status check like an annoying customer, but Eric was ALWAYS patient/nice/calm and informative. The tech worked at light speed to have my car ready by weds so I can leave back home and I got home safely. Thank you to you BOTH for being so awesome. Please give them a raise (or employee of the year). Thank you. More

John was very helpful getting my timing belt fixed within a day and offered a loaner car. He also identified and fixed other issues such as AC and high noise. He is someone I trust and I recommend this shop. a day and offered a loaner car. He also identified and fixed other issues such as AC and high noise. He is someone I trust and I recommend this shop. More

Excellent service no job is to small or to big they get it done with a smile thank you guys so much your work is truly appreciated. it done with a smile thank you guys so much your work is truly appreciated. More

The girl I worked with from service was cool but the guy from Finance was rude. I have extra coverage that I purchased from this dealership but they claim I either don’t have it or they don’t have proof of from Finance was rude. I have extra coverage that I purchased from this dealership but they claim I either don’t have it or they don’t have proof of it in their system. How does a dealership sell a maintenance package that they don’t keep a record of? More