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Russ Darrow Honda - Service Center

Milwaukee, WI

4.5
811 Reviews

811 Reviews of Russ Darrow Honda - Service Center

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March 20, 2021

There was a miscommunication regarding when my vehicle would be ready resulting in a small wait but that was okay. My vehicle smells like grease though which I don’t appreciate it. Hopefully it will fade More

by Joycezirtzlaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Tuler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Malkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2021

Clean, courteous. Good work. No long waiting period. Only came in for an oil change so nothing too complicated, but had some questions and tech was very helpful. Note to management: stop forcing your employe More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Malkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2021

I want you know how much I appreciate the excellent services Rachel Aguilar provided last Friend when I took my car for services. Everything is great. I will recommend your services to all my friends! More

by Dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
March 01, 2021

Met service advisor Brian Banh. Had me check in and explained what is needed for my vehicle. Excellent service and never a disappointment. Highly recommended! More

by Lor.vincent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Banh
February 27, 2021

I had a great experience at Russ Darrow Honda. Jay Malkowski of the Service department was very knowledgeable, professional and customer friendly. The waiting area was very clean and socially distan More

by S. Covill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Malkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2021

Great new facility, location is convenient and service staff are always efficient and pleasant. I appreciate the car wash as well after receiving car service. More

by wendt_laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Malkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2021

Eric always makes getting service work done a breeze. He called when the car was done to be picked up and even wiped down the high tough points. More

by Knutowskid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Nelson
February 23, 2021

I had a great visit at this dealership. The staff were very friendly and informative, and the service was excellent. The dealership itself was very comfortable. I enjoyed the experience very much, and w More

by Dr. Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2021

John at Russ Darrow Honda was great to deal with. He communicated well and in a timely manner. It worked out really well for us that the service area is open on Sundays so the car was ready to go with l More

by Susan Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2021

Service advisor was great, no appt had to be made I just called and told him my CEL was on and he told me come right in, they took care of it right away. More

by Toni
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian
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