Russ Darrow Honda - Service Center

Very nice experience. I had my wife’s vehicle serviced and everything went well. My only complaint is now I can’t use a credit card because of the service charge. I called another Honda dealership and the and everything went well. My only complaint is now I can’t use a credit card because of the service charge. I called another Honda dealership and they do not have a service charge for a credit card transaction. Unfortunately I will not be going to this dealership anymore because of this. More

Have you ever heard if a major car dealership group that ADDS A 3.5% E TRA FEE onto your repair bill ... and repair bills can run hundreds if not thousands of dollars , just because you paid your Darrow rep ADDS A 3.5% E TRA FEE onto your repair bill ... and repair bills can run hundreds if not thousands of dollars , just because you paid your Darrow repair bill with your credit card ... as opposed to the LESS SECURE method if debit card or if you happen to be hauling around your seldom used (in2020) paper checkbook?? Well, that’s what Russ Darrow Honda now tries to pull! They never advertised this EXTRA FEE in any of their excessive and annoying emails they send out on a weekly/monthly basis either! Apparently, the instituted the 3.5% FEE 2-3 months ago ... which may e plain why the dealership repair area was like a ghost town even an hour after they opened. I used to throw repair work to Darrow Honda for all 3 of my cars, but this fee now means we will be doing business strictly with my local Firestone Complete Auto Care which is much more conveniently located just 2 minutes from my home anyway and which has similar IF NOT BETTER service sale prices. Best wishes Darrow in earning back my substantial service business, especially since you don’t mention FEE CHANGES in your emails ... I guess I’ll just presume these are permanent fees unless you specifically write to tell us otherwise. But by then, I’ll probably just remain loyal to Firestone which has similar or better service prices and is much closer to home. Ps- Why don’t you require ALL EMPLOYEES to post their photo? I would have liked to add a positive comment on my rep but I didn’t see any photo that looked like him. Another poorly conceived/implemented plan by Darrow. More

Great service! Very helpful! Used the special package, they have offered! Bought the car from Russ Darrow Honda! Would totally recommend this dealer and if you have to service your car! they have offered! Bought the car from Russ Darrow Honda! Would totally recommend this dealer and if you have to service your car! More

Brought my CRV in for service. My service person was right on top of everything as soon as I arrived. She was very friendly and attentive. Everything was completely within the time stated. Very happy w right on top of everything as soon as I arrived. She was very friendly and attentive. Everything was completely within the time stated. Very happy with overall experience. More

Very good service. Explained everything well and gave options. Like that motivation for sale/repairs/service work is not pushed but instead clear facts given. options. Like that motivation for sale/repairs/service work is not pushed but instead clear facts given. More

Service was perfect I was able to get in and out!! Alondra is the best and I will definitely be back for all my car services! Alondra is the best and I will definitely be back for all my car services! More

The service person who helped me was just great. She did The service person who helped me was just great. She did explain in detail what was going on with my car and kept me updated. Great overall experienc The service person who helped me was just great. She did explain in detail what was going on with my car and kept me updated. Great overall experience More

Great experience at Russ Darrow Honda in the service department. The whole team stepped up on short notice and were hugely responsive. Rachel was a pleasure to work with and had me out of there in no department. The whole team stepped up on short notice and were hugely responsive. Rachel was a pleasure to work with and had me out of there in no time. Thanks!! More

Jay Malkowski is an excellent service advisor. He has yet again provided me with excellent service and a great experience. I will continue to come back because of Jay. again provided me with excellent service and a great experience. I will continue to come back because of Jay. More

I liked that I was met by someone as soon as I arrived who already knew who I was and the reason for my visit. who already knew who I was and the reason for my visit. More