Russ Darrow Honda - Service Center

Friendly, great customer service, nice clean waiting area. Pull your vehicle inside shop associate will meet you & take your keys, you than meet them in their station area, explain your visit. area. Pull your vehicle inside shop associate will meet you & take your keys, you than meet them in their station area, explain your visit. More

Zoe Hulman made my oil change possible today. I admire her abilities to be flexible and very understanding. She made a difference for which I am grateful. her abilities to be flexible and very understanding. She made a difference for which I am grateful. More

Customer service was excellent and waiting room was very neat and clean. All service that was done was well explained and what to recommend for service as my vehicle has more miles on it neat and clean. All service that was done was well explained and what to recommend for service as my vehicle has more miles on it More

Very disappointed First of all, this is the first time I have to give an unfavorable review. Was expecting/hoping at least the staff would be wearing masks, but only sa First of all, this is the first time I have to give an unfavorable review. Was expecting/hoping at least the staff would be wearing masks, but only saw two people with masks on. Did see a number of customers with masks, but with the layout and traffic pattern social distancing was near impossible. Saw no sanitizing at all, however there was hand sanitizer on the counter. Did not feel safe! We had about an hour and fifteen minute wait, which was expected. We were not notified that the car was ready but saw our car waiting in the pickup area. The cashier did have any paperwork so referred us back to our intake staff member. The only answer to why we weren’t notified our car was ready was that she was on the phone, no apology, just became defensive. Very disappointed in customer care on her part. More

The service representatives are very friendly and helpful. They did a great job with my car and were very good communicators. Definitely will take my car there again helpful. They did a great job with my car and were very good communicators. Definitely will take my car there again More

This was the worst service experience I ever had and that includes the time the AMC dealer on Green Bay and Hampton told me my 1975 Gremlin was dead! I bought a 2004 Odyssey from a friend for $1500 after includes the time the AMC dealer on Green Bay and Hampton told me my 1975 Gremlin was dead! I bought a 2004 Odyssey from a friend for $1500 after getting a $1500 appraisal from CarMax. I knew the car had been expertly maintained by some of the best mechanics in Racine. I had planned to take it to Wilde for an inspection just to make sure everything was ok. The car only got 10 miles per gallon and had 170,000 miles on it but it had real power and I could go camping for weeks if I just stowed the seats. The guy who taught me most of what I know about cars told me I’d be better off going to Darrow so I took his advice. I ordered a safety inspection to get the lay of the land. Makes sense. Right? The completely earnest junior service tech told me the car was overdue for its 100,000 maintenance. I told him I only had two grand in my checking account so there were limits on what we’d be able accomplish that day. I told him I had time and that I’d camp out and use his WiFi while his mechanic did his thing. I was prepared to wait all day to get a proper assessment of the car”s health and to take care of any urgent maintenance. He came back after a couple hours to share that one of the tie rods needed to be replaced. I ok’d that. He also said the water pump and the fuel pump should be replaced. I OKed that too. He came back after another hour to tell me the service required the left front wheel to be removed and asked me where the lug lock was. I had no idea! I should have left at this point!! I told him to wrap it up for the day and I’d come back another time. Then he brought me the bill. I just bought a $700 tuneup, three wiper blades for $58 each and $500 worth of suspension parts I might have needed. The bill was $2300 and it contained pumps that couldn’t be installed that day. I reminded him that my limit for the day was $2,000 and he was gracious enough to knock a little off the bill but he still wanted $2100 then and there. He wanted even more money for things that were never mentioned on the inspection report. He wanted me to come back the next day for more of the same. I NEVER went back to finish the service. I went back the next day to talk to the service manager and to pick up a $35 mirror that had to be ordered. It was Just the stinkin’ mirror I wanted at this point. The service manager assured me that all of the service was needed and it was not really their place to decide if wipers were more or less important than tie rods. He wasn’t going to adjust the bill. He apologized to me that his service assistant was a little green but that’s just the way it was. I felt like Arlo Guthrie in Alices Restaurant when the judge walks in with the seeing-eye dog and it is clearly a case of American Blind Justice! I had just received the biggest WALL JOB in history. They parked my car out back next to the wall all day and then gave me a bill. A month later I finally went to Wilde, like I should have in the first place. They took the Odyssey as a trade in on a 2008 Honda Pilot. They were asking $10,000 but sold it to me for $6000. It has been my dream car ever since! The universe is very seldom as kind as it has been to me this time around. More

Working Together I've recently had a A+ five star customer service experience unlike any before. My truck, a Chevrolet Silverado was purchased used from Russ Darrow Ho I've recently had a A+ five star customer service experience unlike any before. My truck, a Chevrolet Silverado was purchased used from Russ Darrow Honda, it needed a new door hinge. Service replaced the hinge but because it was a Chevy; the body shop had a hard time getting it 100% right. Greg the service manager and George the general manager worked together to make sure it was 100% and that I was happy with the repair. They asked me to take it to a local body repair shop which had more experience working on trucks like mine. The door was fixed and they picked up the bill. Customer service is no longer an option in this highly competitive environment. Dealerships need happy customers that will tell others just how great a job the dealer did before,during and after the sale. Greg, George and the Russ Darrow team is focused on their customers. More

I came in for routine maintenance on my 2018 Accord that was also having AC issues. Alondra knew I had a tight timeline and kept me in the loop to get me my car back good as new as fast as possible. was also having AC issues. Alondra knew I had a tight timeline and kept me in the loop to get me my car back good as new as fast as possible. More

Very helpful, friendly, knowable, over all a great place to have your car service.. they explain everything to me concerting my car. What due next. to have your car service.. they explain everything to me concerting my car. What due next. More

Great service with very kind staff. Our vehicle was done ahead of schedule, and they took very good care of us. We will be back again. ahead of schedule, and they took very good care of us. We will be back again. More