Russ Darrow Honda - Service Center

Amazing Service Great customer service. Attentive to my service needs. Arranged the perfect time for me to bring my car into their service and had a rental for me. Great customer service. Attentive to my service needs. Arranged the perfect time for me to bring my car into their service and had a rental for me. More

Good place Check out person is always “down in the mouth” as if she hates her job. I prefer to spend my money where people are friendly and happy. She needs a Check out person is always “down in the mouth” as if she hates her job. I prefer to spend my money where people are friendly and happy. She needs a pay increase or decrease. More

Very Accommodating Service Our 2015 C-RV just hit 21.5K and required an oil change and tire rotation according to the onboard maintenance system. When the car was purchased, Rus Our 2015 C-RV just hit 21.5K and required an oil change and tire rotation according to the onboard maintenance system. When the car was purchased, Russ Darrow Honda threw in a coupon book for five free oil changes and tire rotations. Because the car isn't driven that much, the service intervals are greater than what is printed on the coupons. Russ Darrow continues to accept them with no questions or comments. Additionally, the ease of making a service appointment at short notice or even on a Sunday is greatly appreciated. Service rep Jay unnecessarily apologized for my service taking 5 minutes longer than the hour he originally estimated. This is the second C-RV we've purchased from Russ Darrow and probably, not the last. The service department is one of the reasons we will come back to Russ Darrow. More

Power steering problem I realized my power steering went out. I had the car towed. The service department had an explanation of why it went out as well as a plan to fix with I realized my power steering went out. I had the car towed. The service department had an explanation of why it went out as well as a plan to fix within 45 minuets. It was not a default but apparently a rabbit had made a nest in the engine and had chewed through the wiring harness that housed the power steering.:( More

Oil filter change service It was excellent. I was satisfied. The waiting area was comfortable. Friendly customer service. Overall it was good. I will recommend others. Wait It was excellent. I was satisfied. The waiting area was comfortable. Friendly customer service. Overall it was good. I will recommend others. Wait time wasn’t too long. More

Great service! Had a very positive experience with Russ Darrow’s service department — they did a great job diagnosing a tricky issue and helped me to expedite the pu Had a very positive experience with Russ Darrow’s service department — they did a great job diagnosing a tricky issue and helped me to expedite the purchase of parts that were on back order, with great personalized service during every step of the process. Very pleased with end result. Thanks, Zoe! More

Excellent Service I always come back to Russ Darrow Honda because I never feel like they’re recommending service that I don’t need. I never leave there feeling like I g I always come back to Russ Darrow Honda because I never feel like they’re recommending service that I don’t need. I never leave there feeling like I got ripped off. Kevin Cameron was extremely friendly and the service was completed in a timely manner. More

No pressure sales Good sales people. No pressure to buy. Good selection. Very knowledgeable. Problem with car was diagnosed and then fixed right away. I did not ha Good sales people. No pressure to buy. Good selection. Very knowledgeable. Problem with car was diagnosed and then fixed right away. I did not have to wait until the next appointment More

Excellent Work was done as expected and ahead of schedule! Alicia was very polite and went over the work done. She also reviewed what was needed on the next vi Work was done as expected and ahead of schedule! Alicia was very polite and went over the work done. She also reviewed what was needed on the next visit. More

Quick and professional I had an unrxpected car problem on Sunday. I got an appointment right away and the problem was taken care of very quickly. The service was professiona I had an unrxpected car problem on Sunday. I got an appointment right away and the problem was taken care of very quickly. The service was professional and friendly. The Honda location on 91st and Brown Deer is always a great place to visit. Thank you so much! More