Russ Darrow Kia of Madison

Poor Communication and Did Not Pay Me What I was Owed Do not buy a car from this dealership. If you have problems they will not follow through or communicate with you. I bought a car from them on June 17, Do not buy a car from this dealership. If you have problems they will not follow through or communicate with you. I bought a car from them on June 17, 2017 and the financial part of the deal is the problem. The car has been fine. They owed me $1590.21 but have only paid $1501.21. I know it is only $89 but they should pay what they owe. The General Manager Brett Reuter told me that he contacted their corporate office on July 7th and told them to send me a check. I waited 14 days and haven't received a check. I have emailed and called him multiple times and he will not return my calls or email. I have also submitted an online customer service form which Russ Darrow claims they will respond within 30 minutes but it has been 2 days and no response. I have also contacted their corporate office because I was told that they issue the checks and so far no response from them. Stay clear of this dealership unless you like dealing with people that will steal money from you. More

Personalized, respectful experience Tony was warm, knowledgeable, helpful, engaged, not pushy, and advocated for us! He, along with the managers, did all possible to ensure we'd get th Tony was warm, knowledgeable, helpful, engaged, not pushy, and advocated for us! He, along with the managers, did all possible to ensure we'd get the car we wanted ......even with financing challenges! We'd highly recommend Tony (and already have) and the staff at Russ Darrow to others! Thank you! More

pleasant and quick My spouse and I came to Russ Darrow because we were looking for a newer car. They took the time to explain all the features of the car, and got me a g My spouse and I came to Russ Darrow because we were looking for a newer car. They took the time to explain all the features of the car, and got me a great deal on the car. My partner would definitely buy from Russ Darrow once more. The whole buying experience here was pleasant and quick. More

such a pleasure I came into Russ Darrow because I needed to trade in my car for something new. I appreciated the courtesy and kindness that was shown to me. It was su I came into Russ Darrow because I needed to trade in my car for something new. I appreciated the courtesy and kindness that was shown to me. It was such a pleasure dealing with all the staff members at this store. It's nice to know there is a dealership out there who cares about their customers. More

excellent customer service They aided me get a very good deal. They were very important through the total process of spending the automobile I ended up getting. We will be recom They aided me get a very good deal. They were very important through the total process of spending the automobile I ended up getting. We will be recommending Russ Darrow The associates was attentive and provided me with excellent customer service. More

happy I had a great experience buying a car at Russ Darrow. Our salesperson was very knowledgeable, and found exactly what I was looking for. I appreciated I had a great experience buying a car at Russ Darrow. Our salesperson was very knowledgeable, and found exactly what I was looking for. I appreciated the courtesy and kindness that was shown to me. They have a goal to make customers happy, and they are succeeding. More

Not happy I recently leased a new car from Russ Darrow Kia of Madison. I chose Russ Darrow because of their reputation for being fair and efficient. However, my I recently leased a new car from Russ Darrow Kia of Madison. I chose Russ Darrow because of their reputation for being fair and efficient. However, my experience was much different. When I picked the car up, it was damaged. They made apologies and promised to fix the scratches on it. They also offered me free pick up and delivery service. They also assured me that all of the damages would be fixed and the car would be fully detailed and returned within 2 days. I was assured that for the trouble, I would receive free all weather mats and a full tank of gas. When the car was returned to me EIGHT days later, the tank was empty, there were no mats, the inside was not detailed, and to top it off not all of the damaged was fixed. They made no attempt to contact me during this ordeal to let me know that there would be delays. I had to make contact. I have not been told how this situation will be rectified. The customer service experience here was terrible. I have asked to speak with a manager but have been unable to do so. He is conveniently "busy" and does not return my calls. Also the receptionist has hung up on me while transferring my call 3 or 4 times. I will never buy a car from Russ Darrow again. More

great service Every time I come in to this Russ Darrow dealership I receive great service. Our salesperson was very knowledgeable, and found exactly what I was look Every time I come in to this Russ Darrow dealership I receive great service. Our salesperson was very knowledgeable, and found exactly what I was looking for. It's nice to know there is a dealership out there who cares about their customers. More

Great customer service by Joe Great customer service by Joe.. very helful, friendly and easy to work with. He adjusted to my schedule and made it possible for my car to get fixed a Great customer service by Joe.. very helful, friendly and easy to work with. He adjusted to my schedule and made it possible for my car to get fixed at my convenience. Thanks Joe for all your help!!! More

really helpful They really helped us get the right price and financing Our sales representative was really helpful and knowledgeable about the sports car. the facili They really helped us get the right price and financing Our sales representative was really helpful and knowledgeable about the sports car. the facilities are comfortable and well suited to my purchasing and service needs i personally was very happy and I was made to feel like I was part of the family More