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Russ Darrow Kia of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.3
716 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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6525 Odana Road

Madison, WI

53719

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Showing 716 reviews

April 22, 2025

I was in a hurry so I appreciated how quickly they got the work done. More

by KJDODGE08
Recommend Dealer
Yes
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Apr 22, 2025 -

Russ Darrow Kia of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Drake Lallas drake.lallas@russdarrow.com

April 16, 2025

Scheduling was very easy. Staff was friendly and helpful. Everything went as I expected. No problems More

by JONSUST
Recommend Dealer
Yes
Employees Worked With
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

April 16, 2025

Disappointed that I made an appt for oil change, tire rotation, and get a recall notice taken care of. After 2 hours they came out and said they didn’t have the part for the recall. More

by DAWNCARIGNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who it was
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Apr 17, 2025 -

Russ Darrow Kia of Madison responded

Dawn, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please contact us directly to let us know the best way to contact you, and we will reach out. Drake Lallas drake.lallas@russdarrow.com

April 14, 2025

Great service. Love video of how they fixed my car. The cashier might be a bit tight on the personality. More

by NAN.ORAPHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Russ Darrow Kia of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Madison. We look forward to having you as one of our valued customers for many more years to come! Drake Lallas drake.lallas@russdarrow.com

April 12, 2025

Fredy was great to work with! He was patient, friendly, and listened to our needs. We never felt pressured during the process. More

by Shoeby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fredy Rangel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2025 -

Russ Darrow Kia of Madison responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

April 10, 2025

Russ Darrow is a great car repair shop! Clean, trustworthy, and a great waiting area. More

by ann18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Russ Darrow Kia of Madison responded

Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

April 09, 2025

Everyone was friendly and helpful. There was quite a lot of pressure put on us to buy the warranties and gap insurance. Other than that, everything was great! More

by TNORLAND
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
3.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Buol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bonnett
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Russ Darrow Kia of Madison responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Kia of Madison are glad to have you as a customer. Drake Lallas drake.lallas@russdarrow.com

April 08, 2025

Good service and a quick turn around on my unscheduled battery replacement. Overall very pleased. More

by dnoeding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Russ Darrow Kia of Madison responded

Thanks for sharing about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

April 06, 2025

The service has always been good at this dealership. My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a g More

by lindalundstrom8
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Will Akins
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2025 -

Russ Darrow Kia of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

April 06, 2025

The service has always been good at this dealership. My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a g More

by lindalundstrom8
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Will Akins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2025 -

Russ Darrow Kia of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

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