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541 Reviews
The Russ Darrow Group feels strongly about the need to support the communities that we serve at a time when they need it most. Our business has been determined to be an “essential business” by Governor Evers, and being designated as such is supported by every significant national organization related to the auto industry.
Helping to reduce the total cost of vehicle ownership, through enhanced incentives, low or zero percent interest rate financing, deferred payment options up to four months, near record high trade in values, more competitive insurance quotes or just refinancing existing loans are all things we can offer to help improve the financial condition of our customers or any consumer. In addition, many other businesses considered to be “essential” have transportation needs that need to be met in order to provide their “essential” services. Keeping them on the road and available to support the communities they serve is imperative.
There are other reasons that we are “essential” to help consumers at this time related to the “need” buyer, such as replacement of total loss vehicles and lease or loan terminations just to name a few. With regard to vehicle service operations, providing essential services to help keep reliable, individual transportation on the roads through needed maintenance and repair at time when people need it most, is equally important in our opinion.
At the same time, we are able to keep our employees working to earn a living and help keep the economy in our communities going.
We do provide vehicle pick up and delivery services along with virtual online vehicle shopping for those customers who prefer not to or are unable to visit our dealerships in person. We also are working very hard to provide a safe and professional environment in our dealerships by adhering to the best practices to support the safety, health and well being of all customers and our employees. Working together, with our dedicated and loyal employees, our customers and in our communities, we will get through this together!
In good health,
The Russ Darrow Group
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future.
Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Russ Darrow Kia of Madison's Covid Response
- Home Delivery
- Service Pickup & Delivery
- No Contact Transactions
- Virtual Appointments
- Home Test Drives
- Vehicle Sanitization
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Showing 541 reviews
July 22, 2021
"Wonderful guy! His confidence makes you want to buy a car..."
- Maicieamble11Wonderful guy! His confidence makes you want to buy a car much faster! He knows how to make you feel comfortable when it comes to purchasing, and doesn’t make you feel like you HAVE to purchase
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Helpful July 16, 2021
"The management is amazing especially Alex and Ryan! For..."
- Maicieamble11The management is amazing especially Alex and Ryan! For sales, I had Jonathan, and he made my life so easy and I have never been happier with a dealership!
Read MoreJuly 09, 2021
"Jaime in the body shop was accommodating in getting my..."
- lancezimmer1971Jaime in the body shop was accommodating in getting my car fixed. Communication is so important in customer relations. I commend Jaime and everyone who helped me with my car.
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July 02, 2021
"Everyone was very nice and I never felt pressured or..."
- OliviaEveryone was very nice and I never felt pressured or rushed. Mike K and Alex answered all our questions and made the process stress-free!
Read MoreJune 16, 2021
"The sales rep was warm and helpful and new his stuff...."
- Marymaria.hansonThe sales rep was warm and helpful and new his stuff. Great experience. Will continue to keep coming back for more kias in the future.
Read MoreMay 15, 2021
"AWSOME staff! Huge shout out to Alex! Definitely top dog!..."
- LauraAWSOME staff! Huge shout out to Alex! Definitely top dog! This guy can get stuff done. ❤️ my Wrangler! Huge thanks to Jonathan for his help.
Read MoreApril 23, 2021
"Just purchased my third vehicle from Russ Darrow Kia..."
- jim McFarlandJust purchased my third vehicle from Russ Darrow Kia Madison- fair price, helped me get the best price for the sale of my trade-in; Good working with Cliff Roberts- answered all my questions, took the time needed, knowledgeable. Plus, I've had very good experience with their service dept. folks in the past, so keeps me coming back.
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April 08, 2021
"This is an awful dealership. I brought my car here due to..."
- TabithaThis is an awful dealership. I brought my car here due to signs of a recall (that is life endangering I might add). They did body damage to my car while it was there, refused to review the camera footage, laughed at me when I called the next morning and said they were "not fixing it because they didn't do it". I absolutely do not recommend Russ Darrow Kia. Go to ANY other Kia, and you will find amazing service.
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March 31, 2021
"The best service and reasonable prices. Recommend this..."
- MickThe best service and reasonable prices. Recommend this service department. I have used this service department for many years and will continue to do so.
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