Russ Darrow Kia of Madison

We stopped at Russ Darrow to look at a Kia Sorento Prestige. Lorenzo met us in the lot and gave us information about the vehicle we were looking at. He was friendly, informative and very patient wit Prestige. Lorenzo met us in the lot and gave us information about the vehicle we were looking at. He was friendly, informative and very patient with our questions. He let us take it for a ride and we were impressed with his knowledge and with the vehicle. We made arrangements with him to be back 2 days later to review and possibly purchase the vehicle. Again, Lorenzo was friendly, informative and very patient with us and we did trade in and purchase a new Kia. We really like the vehicle. We highly recommend Russ Darrow and ask for Lorenzo if you are in the market for a vehicle. More

Best car buying experience I have ever had! Easy process and friendly staff all the way around. Easy process and friendly staff all the way around. More

Worked with Steven Young to purchase a new 2027 Kia Telluride. He was excellent to work with and his communication skills are outstanding and the sales process was comfortable for everyone involved. We Telluride. He was excellent to work with and his communication skills are outstanding and the sales process was comfortable for everyone involved. We not only like the new Telluride but we are very pleased with the whole sales process. Thanks to Steven Young! More

I called ahead, car was brought to the front of the store. Sales associate, came out and within 10 minutes we were on a test drive. store. Sales associate, came out and within 10 minutes we were on a test drive. More

Levent made buying my first-ever brand new vehicle an amazing experience. He was friendly, knowledgeable, and took the time to answer all of my questions without ever making me feel pressured. The entire amazing experience. He was friendly, knowledgeable, and took the time to answer all of my questions without ever making me feel pressured. The entire process was smooth, stress-free, and better than I could have hoped for. I truly appreciate his patience and professionalism and would highly recommend him and this dealership to anyone looking for a new vehicle. Thanks again, Levent and Russ Darrow Kia! More

This was our first time at this dealership and our experience was great. Everyone was friendly and helpful. Everette Buol met us at the door and was very nice and helped us answer all of our questions experience was great. Everyone was friendly and helpful. Everette Buol met us at the door and was very nice and helped us answer all of our questions. He helped us from beginning to end and even helped us with details that we would not have noticed right away. We would recommend him and this location every time. More

Lorenzo (Sales) was very nice and quickly helped me find the car I wanted when I was short on time. I met with him 4 times for short periods of time (because that is all I ever had) and in the end we accomp the car I wanted when I was short on time. I met with him 4 times for short periods of time (because that is all I ever had) and in the end we accomplished the goal of finding the right car for me More

Antonio was wonderful to work with, and I’m so glad I chose him as my dealer. He was professional, knowledgeable, and incredibly responsive throughout the entire process, taking the time to answer every chose him as my dealer. He was professional, knowledgeable, and incredibly responsive throughout the entire process, taking the time to answer every question I had—even outside of normal business hours. What stood out most was how kind and helpful he was from start to finish. He made the experience easy and stress-free, never making me feel pressured, and always taking the time to explain things clearly. He even helped me uninstall some difficult car seats in the heat, which was above and beyond what I would ever expect from a salesperson. Even after the sale, Antonio has continued to answer questions and check in to make sure everything is going well. That level of customer service is rare and truly appreciated. He is hands down the best car salesperson I’ve ever worked with, and I would absolutely recommend him to anyone looking for a vehicle. More

I appreciated the individuals we worked with and the questions asked to lead us to the right vehicle. We did end up going over our price range which was not ideal, and we did end not know this until we questions asked to lead us to the right vehicle. We did end up going over our price range which was not ideal, and we did end not know this until we had gotten to the financial person. It would have been good to know the cost sooner. We still bought it so it worked out. We did end up noticing a potential issue with the car after getting it off the lot. More

10/10 on customer service. Antonio was great and was very helpful throughout the whole vehicle transaction. Antonio was great and was very helpful throughout the whole vehicle transaction. More