Russ Darrow Kia of Madison

Excelente servicio, amabilidad, eficiencia. Freddy atiende con gran responsabilidad por teléfono y presencial. Muchas gracias Freddy atiende con gran responsabilidad por teléfono y presencial. Muchas gracias More

Michael Krumm helped me find exactly what I was looking for. He was extremely helpful, knowledgeable of the car's functionality and features, and made the process very easy! 10/10 highly recommend working for. He was extremely helpful, knowledgeable of the car's functionality and features, and made the process very easy! 10/10 highly recommend working with him. More

Had a great experience here! Everyone was friendly, efficient, and made the entire process feel stress-free. I really appreciated how they kept things straightforward and took th Everyone was friendly, efficient, and made the entire process feel stress-free. I really appreciated how they kept things straightforward and took the time to answer all of my questions. Highly recommend! More

I want to specifically call out the sales manager involved in our experience, because the lack of professionalism was just as concerning as the condition of the vehicle. After driving over 2 hours involved in our experience, because the lack of professionalism was just as concerning as the condition of the vehicle. After driving over 2 hours to see a “Certified” vehicle that was in unacceptable condition, not once did the manager apologize for the situation or acknowledge the time we wasted based on how the car was represented. The response was dismissive and filled with excuses instead of accountability. What made this even worse was the follow-up interaction. The very next week, I saw this same manager again in Madison after we ultimately still chose to purchase a different vehicle from the dealership. Instead of acting professionally, he avoided us entirely—wouldn’t greet us, wouldn’t shake hands, and wouldn’t acknowledge us as customers. At one point, he walked past me, shook his head, gave a visible look of disapproval, and then went behind the desk without saying a word. This was after we had already completed a purchase. That behavior is not just unprofessional—it’s unacceptable in any customer-facing role, especially in sales leadership. To be clear: we were told the original vehicle had no business being sold in its condition, yet it was still presented as “certified.” That disconnect alone should raise concerns for anyone considering doing business here. If there’s feedback for the management team: Own the situation. Acknowledge mistakes. Treat customers with basic respect—even when conversations are uncomfortable. This experience left a lasting impression for all the wrong reasons. More

Zach was straight forward and great to work with. He even went 140 miles to pick up my vehicle himself instead of sending someone else. That's customer service if you ask me! This is my second vehic He even went 140 miles to pick up my vehicle himself instead of sending someone else. That's customer service if you ask me! This is my second vehicle from this dealer and I enjoy the experience there. More

The dealership was clean, comfortable, and offered snacks. The people were friendly and attentive to our needs. snacks. The people were friendly and attentive to our needs. More

Steve did a fantastic job for me. Understood what I was looking for in five minutes and showed me a car that had everything I needed, and actually more. He was extremely efficient a Understood what I was looking for in five minutes and showed me a car that had everything I needed, and actually more. He was extremely efficient and he's just a nice guy to work with. I'd be very happy to work with him again. More

Freddy Rangel was super knowledgeable and helpful when I needed to do an emergency trade in on my broken down Kia Soul!! 10/10 recommendation needed to do an emergency trade in on my broken down Kia Soul!! 10/10 recommendation More

Five stars for Russ Darrow Madison Kia! The entire buying process was fast and hassle-free. Our salesperson Lorenzo Natera was excellent. He was knowledgeable, personable, and made the whol The entire buying process was fast and hassle-free. Our salesperson Lorenzo Natera was excellent. He was knowledgeable, personable, and made the whole experience completely stress-free. The pricing was competitive, the vehicle selection was great, and the finance process was simple and efficient. We would not hesitate to recommend Russ Darrow Madison Kia, and be sure to ask for Lorenzo! More

Very helpful highlight vehicle for me that definitely met my needs at a very good price point! my needs at a very good price point! More