Russ Darrow Kia of Madison

Chad did a great job working with my situation I was in a bind needing a new car and was very pleased Chad was able to get me financed and in a new car so quickly. I was in a bind needing a new car and was very pleased Chad was able to get me financed and in a new car so quickly. More

Service Department Service staff always amazing friendly. Have great attitudes make sure you are satisfied Jacob aka Jake is caring as well as all service staff amazing Service staff always amazing friendly. Have great attitudes make sure you are satisfied Jacob aka Jake is caring as well as all service staff amazing More

Amazing Cliff was my dealer and as soon as I got to the dealership he was very nice and helpful. I feel like he went above and beyond helping me. He did not h Cliff was my dealer and as soon as I got to the dealership he was very nice and helpful. I feel like he went above and beyond helping me. He did not have that cocky personality that most at least the one I’ve dealt with car salesman had. He legitimately wanted to help me and did help me. So that’s my experience I plan on doing buisness with u guys in the future. Thank you More

Recall service work Ben was VERY helpful in a stressful situation and I really do appreciate his fabulous customer service!! Although was without my car 20 days I had a r Ben was VERY helpful in a stressful situation and I really do appreciate his fabulous customer service!! Although was without my car 20 days I had a rental could do 2 of my 3 jobs so that's better than nothing. I still want to recover my tow fee from kia but overall I am very satisfied with the service from the dealership. More

Bought 2 new cars. We told our salesmen we were looking for two new vehicles and one had to be an SUV to accommodate our growing family. He found us the exact vehicles w We told our salesmen we were looking for two new vehicles and one had to be an SUV to accommodate our growing family. He found us the exact vehicles we asked for in addition to some extra features while staying within our price range. Great experience overall! More

Awesome Group Of People This is a great dealership with great employees...Very clean and classy....Everyone is friendly !! Russ Darrow is a great organization and I highly re This is a great dealership with great employees...Very clean and classy....Everyone is friendly !! Russ Darrow is a great organization and I highly recommend them !! More

Service Department always easy to work with. Thanks for taking care of me once again as I get near the end of my "coupon book" for oil changes and tire rotation. I think this is the 2nd time I w Thanks for taking care of me once again as I get near the end of my "coupon book" for oil changes and tire rotation. I think this is the 2nd time I worked with Mr. Joseph Kuckuk and he is very thorough and very patient in explaining things I don't understand. I appreciate his thoroughness especially when I don't always understand the "mechanical stuff". He was even nice enough to answer some questions I had regarding my thoughts about trading in for a new car. Thanks again Joe! However, I should note that while I was waiting I looked at cars on the showroom floor because I am thinking of trading in my 2014 Sportage. I was approached by a young sales person who I dId not care for at all. Not only was he pushy, but he also seemed to dismiss what I wanted and instead tried to tell me what he thought I should want. Not a very good strategy with an I dependent person such as myself. I can't name him because I actually threw his card away and do not want to be contacted by him. In the lot on my way to my car I stopped to look at a "certified" used Kia and Mr. David Leung asked if I had any questions. I did discuss the sales person on the floor, and Mr. Leung was attentive and polite without criticising the gentleman. I was very impressed with his thoughtfulness and his answers to my questions. I left feeling very positive towards this Darrow dealer again and KEPT Mr. Leung's card!!! Thanks again! More

Russ Darrow Kia It was a very nice experience working with Cliff Roberts at Russ Darrow Kia. He was very nice and found me a vehicle I was happy with. I would buy a It was a very nice experience working with Cliff Roberts at Russ Darrow Kia. He was very nice and found me a vehicle I was happy with. I would buy another vehicle from Cliff in the future. More

Buying brand new Ben was fantastic. He and his manager worked with us and made us feel valued. We walked away with a great deal and a new car. Honestly the best car bu Ben was fantastic. He and his manager worked with us and made us feel valued. We walked away with a great deal and a new car. Honestly the best car buying experience I have ever had. Nothing but exemplary marks for all who helped us. More

Best service ever. David made us feel very welcome and cared for. He welcomed us like family. My new car was detailed and looked fabulous when I left the dealership. David made us feel very welcome and cared for. He welcomed us like family. My new car was detailed and looked fabulous when I left the dealership. More