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Russ Darrow Kia of Madison - Service Center

Madison, WI

4.7
102 Lifetime Reviews Review Dealership

102 Reviews of Russ Darrow Kia of Madison - Service Center

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February 10, 2021

"Kia Russ Darrow is our choice when selecting repair and..."

- Kitt

Kia Russ Darrow is our choice when selecting repair and maintenance work for all our vehicles, Kia or otherwise. We bring our cars here for service only because of Joe Kuckow! If you want an honest, dependable, hardworking service manager, then Joe’s your guy! Joe is the definition of what excellent customer service should be at any dealership.

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Recommend Dealer
Yes
Employees Worked With
Feb 10, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 03, 2021

"Russ Darrow is amazing. Great customer service, great..."

- Lwilder

Russ Darrow is amazing. Great customer service, great employees. Love going there!!! We love going there. Everyone is very kind and considerate and really looks out for us

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Recommend Dealer
Yes
Feb 04, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 19, 2021

"Oil change went just fine with no appointment. Waiting..."

- Croberts

Oil change went just fine with no appointment. Waiting area is adequate, service was completed in a timely manner and the work was satisfactorily completed.

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Recommend Dealer
Yes
Employees Worked With
Jan 19, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 15, 2021

"Kia Madison’s service department has incredibly attentive..."

- A Brown

Kia Madison’s service department has incredibly attentive and kind workers. They readily helped me and ran through several options I had for services. My visit was speedy. It typically goes faster than the predicted time. I am always very happy with my experience.

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Recommend Dealer
Yes
Employees Worked With
Jan 15, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 15, 2021

"I've been using this dealership for new cars and repairs..."

- TDD

I've been using this dealership for new cars and repairs for over ten years. The customer service is outstanding, particularly Joseph in the Service Department, who greets me by name each time I'm in for service. I've always been extremely satisfied with the services, and the staff has gone out of their way more than once to make sure my concerns were addressed. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Benjamin Schwartz
Jan 15, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 03, 2021

"We don’tTrust anyone else with our car. You have fair..."

- Diane Lincoln

We don’tTrust anyone else with our car. You have fair pricing for service and very friendly and thorough with the work you do we would recommend you to anybody

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Recommend Dealer
Yes
Employees Worked With
Jan 04, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback Diane ! We really appreciate it !

December 07, 2020

"Love Russ Darrow Kia from the sales department to the..."

- Carrie

Love Russ Darrow Kia from the sales department to the service department, they always go above & beyond. I've purchased three cars from them and never been disappointed.

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Recommend Dealer
Yes
Dec 07, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

October 28, 2020

"The service is very good, that is why I leave my house at..."

- f_moody

The service is very good, that is why I leave my house at 6:30 am to change oil. Besides, I do service where I bought the car brand new

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Recommend Dealer
Yes
Oct 29, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

October 17, 2020

"Buying my car was a great experience. However going back..."

- Srasmussen28

Buying my car was a great experience. However going back for a detail that was supposed to be discounted I was charged full price and the exterior of the car was still dirty. And the sticker residue from purchasing the car that I asked to be removed was still there. My sales guy isn’t listed - good job Chris!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Christopher Bonner
Oct 17, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

September 30, 2020

"Everyone i encountered, while having my vehicle serviced,..."

- Rebecca

Everyone i encountered, while having my vehicle serviced, was kind, knowledgeable, friendly, and honest. They answered every question with respect and made sure i was comfortable while i waited.

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Recommend Dealer
Yes
Employees Worked With
Sep 30, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback Rebecca ! We really appreciate it !

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