Russ Darrow Kia of Madison

i would undoubtedly recommend I was within the marketplace for an automobile everybody at the Russ Darrow franchise was knowledgeable and informed. They took the time and get to kn I was within the marketplace for an automobile everybody at the Russ Darrow franchise was knowledgeable and informed. They took the time and get to know to grasp me and my state of affairs. i would undoubtedly recommend Russ Darrow to everybody More

extremely helpful From start to finish the transaction was easy we had a caring and patient sales person I would definitely recommend Russ Darrow to everyone The Salesm From start to finish the transaction was easy we had a caring and patient sales person I would definitely recommend Russ Darrow to everyone The Salesmen were amazing and extremely helpful through the process. More

thank you for the great customer service I bought a brand new car at Russ Darrow today. They helped us get the right price and financing the people at the dealership were very nice and it wa I bought a brand new car at Russ Darrow today. They helped us get the right price and financing the people at the dealership were very nice and it was so quick. Thank you for the great customer service More

I would definitely come back The whole buying experience was made very simple and stress free. I had not financed a car or purchased from a dealership for a long time The Salesmen The whole buying experience was made very simple and stress free. I had not financed a car or purchased from a dealership for a long time The Salesmen were amazing and extremely helpful through the process. I would definitely come back when I need a car again! More

made the experience enjoyable Came in looking for a car for my girlfriend. They knew a lot about the cars and made the experience enjoyable and easy. Shopped, sold and drove off t Came in looking for a car for my girlfriend. They knew a lot about the cars and made the experience enjoyable and easy. Shopped, sold and drove off the lot in my car on the same day! More

TAHNK YOU Russ Darrow!!! i came in with a strict budget and they did there best to accommodate it. I didn't except to come in and walk away with a new car, but they made it ha i came in with a strict budget and they did there best to accommodate it. I didn't except to come in and walk away with a new car, but they made it happen with my budget!! More

bent over backwards for us They really bent over backwards to get us into a car. the day we came in they gave us the best customer service I have seen in a very long time! They really bent over backwards to get us into a car. the day we came in they gave us the best customer service I have seen in a very long time! More

Thank you Russ Darrow we would like to say thanks for taking great care of our father,being from Mississippi we were naturally concerned for him but we were very comfortabl we would like to say thanks for taking great care of our father,being from Mississippi we were naturally concerned for him but we were very comfortable with you so thank you all so very much More

Thank you very much Russ Darrow Everyone was extremely friendly, fast, excellent service. I'm very happy and they made me feel at home! Thank you very much Russ Darrow Kia!! Everyone was extremely friendly, fast, excellent service. I'm very happy and they made me feel at home! Thank you very much Russ Darrow Kia!! More

Dishonesty at it's best! My husband and I have been researching the KIA Rio. I found an ad on the internet that advertised this vehicle for $166 per month. I called first to My husband and I have been researching the KIA Rio. I found an ad on the internet that advertised this vehicle for $166 per month. I called first to verify the information in the ad, then we drove 60 miles to buy a new car. We knew exactly what vehicle we wanted and what we were willing to pay. The saleswoman was very friendly, she didn't try to convince us to look at anything else. However, when she came back with the numbers it listed a payment of over double the advertised payment. She said our credit probably isn't where we think it's at. So I asked to see the credit report. She brought back a manager who offered to try to get the payments closer to our number. We asked them about the overall differences between the ad price and what they were saying the car cost. The tag hanging from the car mirror, which was removed quickly, was even lower than what they were telling us. Apparently that price didn't reflect all the "upgrades" that are standard at their dealership. Eventually, the GM came over and told us he would take off the extra charges and try to get our payments closer to what we wanted. He also gave us the credit reports I had asked for. When they gave them to us they clarified that there was nothing wrong with our credit. Then we asked about the $1000 gift card offered in the ad with a trade in, our purchase wouldn't qualify. After over 2 hours we had enough dishonesty and decided to leave without a new car. After reading other reviews on here, I'm glad we did! We fully intended to buy a new car today but we felt the sales and advertising tactics used at Russ Darrow KIA were unethical. More