Russ Darrow Kia of Madison

Presured into a auto that iIcant afford I purchased a very nice 2014 Kia Sorento a week ago. once i got home and started doing my budget for the auto payment I relized I couldn't afford it I purchased a very nice 2014 Kia Sorento a week ago. once i got home and started doing my budget for the auto payment I relized I couldn't afford it every month. I called the dearlership and asked nicly if i could return or exchange for a lower cost model. I was told no. So now yes i have a very nice car but I i cant make the payments. Expecilly when i went in looking for a car that was $13,000 cheaper then the one that i went home with. I am going to call the bank that i got the loan through and maybe they can help. More

Great Salesman and Dealership Cliff Roberts and Russ Darrow give us Great Service. The salesman explained all the features on the car, gave us a tour of the facility for future us Cliff Roberts and Russ Darrow give us Great Service. The salesman explained all the features on the car, gave us a tour of the facility for future us. They gave us the time we needed to select the automobile we wanted. More

Had a great welcoming with Parker when my family and I entered. He treated us with a very king personality like if we were just at home. Will surely have many more encounters in the future....thank you al entered. He treated us with a very king personality like if we were just at home. Will surely have many more encounters in the future....thank you all at russ darrow! More

worked his magic to get me into my dream vehicle. quick and easy. i give him two thumbs up!! thank you for all your help and getting me in to my new kia and easy. i give him two thumbs up!! thank you for all your help and getting me in to my new kia More

Superior service...and quality...excellent customer service... staff was good with followup as needed.... i will recommended russ darrow to family as well as my friends.....thanks service... staff was good with followup as needed.... i will recommended russ darrow to family as well as my friends.....thanks More

Emily was absolutely wonderful and it was a pleasure to meet her. She had the cars ready and warming up for us when we pulled in as I had called ahead of time. I was interested in a Forte Koupe. She did re meet her. She had the cars ready and warming up for us when we pulled in as I had called ahead of time. I was interested in a Forte Koupe. She did research ahead of time and was clearly very knowledgeable about the Kia product. We came a far distance and had a few other car brands we wanted to look at. Well I ended up falling in love with a little Mini Cooper Coupe..that being said, I would not hesitate to buy a vehicle from this dealership as they did everything right. Made us feel at home and comfortable offered a fair deal for my trade in...I just found a car that I liked just a little bit more than the Koupe. Even the sales manager made time to introduce himself and sit down to talk with us..overall a VERY pleasant experience. Thanks so much, Margie Bauer More

Drove 70 miles to buy a specific new vehicle and was told to come back the next day by Sales Manager because he said I was not serious and It was closing time! (6PM) Who in their right mind would insult some to come back the next day by Sales Manager because he said I was not serious and It was closing time! (6PM) Who in their right mind would insult someone and walk away from a $30,000 sale? Worst dealer experience ever! More

When I visited russ darrow I was greeted by the Internet Sales Manager. He walked me through the entire sales process and helped me get the perfect car that fit me and my families growing needs. I have sinc Sales Manager. He walked me through the entire sales process and helped me get the perfect car that fit me and my families growing needs. I have since gone back and serviced my vehicle and purchased a second vehicle. Even the Service I received was very awsome! thank you guys More

everyone at russ darrow was very nice to work with. They answered all my questions and helped me with what wanted and needed in order to buy the car. I was very pleased and suprised how easy they made it. I answered all my questions and helped me with what wanted and needed in order to buy the car. I was very pleased and suprised how easy they made it. I would recommend them to anyone who is looking for a car. I love my "gently used" kia :-) More

Didn't clean my car when I bought it and didn't fix anything. Made me feel obligated to purchase maintenance package. Wouldn't cancel maintenance package and lied about not having the forms. I told fix anything. Made me feel obligated to purchase maintenance package. Wouldn't cancel maintenance package and lied about not having the forms. I told them of my legal experience and the form appeared out of thin air. PULLED MY CREDIT without permission even though I was already pre approved. and TOLD THEM not too 5 times. They were rude, forceful and slow. They argued with each other over who would get the sale on front of me and my wife. Their dealer fees are WAY too high. This was the worst experience I have ever had at a dealership. More