Russ Darrow Kia of Madison - Service Center

I use the dealership out of convenience, but they are inconsistent with quality of service. For example, I had my engine coolant flushed and they refilled it below the minimum line and did not fix it whe inconsistent with quality of service. For example, I had my engine coolant flushed and they refilled it below the minimum line and did not fix it when I called to let them know. More

They got the work done on time and as they promised. Very happy with service. Very happy with service. More

Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it More

Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it More

The service was completed timely and of high quality. Service advisor Joe was friendly and informative. Service advisor Joe was friendly and informative. More

He’s friendly and informative and intelligent. I love my new Kia Sportage Hybrid! I hope to see more of Eric in the future. I love my new Kia Sportage Hybrid! I hope to see more of Eric in the future. More

It was fine so stop asking me to rate the visit. I've answered this twice already! I've answered this twice already! More

Eric was very professional and helpful with the service to my car. The online booking process was simple as well. to my car. The online booking process was simple as well. More

We have been trying to get a refund for a rental and it has been months. It’s frustrating how many people will just lie to you about processing things without actually doing it. One of the reasons I won’t has been months. It’s frustrating how many people will just lie to you about processing things without actually doing it. One of the reasons I won’t be getting another Kia is because I’ve lost all faith and trust in the dealership. More

Great service! I was very happy with the purchasing process. I recommend it to anyone. I was very happy with the purchasing process. I recommend it to anyone. More