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Russ Darrow Kia of Madison
Madison, WI
887 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 255 service reviews
March 17, 2026
Joe is transparent, honest and extremely helpful. I know I was stressing him out with all my questions and what-not but he answered every question with patience's, kindness, humility and understandin I know I was stressing him out with all my questions and what-not but he answered every question with patience's, kindness, humility and understanding. Joe was thorough in the details of my vehicle and made excellent recommendations about me looking into a new vehicle which lead to me purchasing with Steve over in sales. It's hard to find mechanics and service you can trust so I will always be a client of Joe's! Super great guy to work with. Highly recommend. More
by Octavia
Employees Worked With
December 10, 2025
had my car in and out in a hour as promised service was professional, even got a high five! haven't had a dealership ever offer free high fives. professional, even got a high five! haven't had a dealership ever offer free high fives. More
by Lauri S
Employees Worked With
October 23, 2025
Eric was very knowledgeable and super helpful. I would recommend him to anyone. I appreciate his transparency and professionalism. His communication about my car was excellent. I would recommend him to anyone. I appreciate his transparency and professionalism. His communication about my car was excellent. More
by Gbj
September 03, 2025
Everett is fantastic to work with. Very knowledgeable, friendly and makes the experience not so painful!! Super awesome to work with for sure! Very knowledgeable, friendly and makes the experience not so painful!! Super awesome to work with for sure! More
by RSB0BUOL
August 14, 2025
Amazing experience, Fredy always help us with whatever we need, I’m very thankful with him because he’s very attentive and I would 100% recommend. need, I’m very thankful with him because he’s very attentive and I would 100% recommend. More
by Laura2025
Employees Worked With
June 19, 2025
Very good customer service, thanks for your services , I like the Kia car , I think quality is better the. Toyota , I like the Kia everything like the Kia car , I think quality is better the. Toyota , I like the Kia everything More
by LOTSE33
Verified CustomerEmployees Worked With
June 09, 2025
I use the dealership out of convenience, but they are inconsistent with quality of service. For example, I had my engine coolant flushed and they refilled it below the minimum line and did not fix it whe inconsistent with quality of service. For example, I had my engine coolant flushed and they refilled it below the minimum line and did not fix it when I called to let them know. More
by jmm
Employees Worked With
June 09, 2025
They got the work done on time and as they promised. Very happy with service. Very happy with service. More
by KRISTIEHANSEN3
Employees Worked With
June 07, 2025
Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it More
by G
June 07, 2025
Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it More
by G
