Russ Darrow Kia of Madison - Service Center

The service advisor was pleasant and easy to talk to. The tech shared a video of the inspection. I’d love a more thorough video of some of the other things like fluids, exhaust, transmission, etc. Th The tech shared a video of the inspection. I’d love a more thorough video of some of the other things like fluids, exhaust, transmission, etc. The work took a bit longer than I’d expected as we thought it’d be about 1 hour and it was more like 2. They recently hired a gal who worked as a service advisor at Rosen where I was going before, and she was always very cordial and helpful there. I’m glad to see RDK pulled her over to join the team. You got a good one! More

I love this dealership and their customer service they all made me feel welcomed and comfortable. I will recommend this dealership all made me feel welcomed and comfortable. I will recommend this dealership More

Very efficient and time consuming. Got done in a timely manner. Had play room and vending machines. Got done in a timely manner. Had play room and vending machines. More

Great attention to me as a customer and for care of my car. He is the most professional person in service and if possible I will only work with him. car. He is the most professional person in service and if possible I will only work with him. More

Have to say services are good. People are always friendly service is fast and it's always been a pleasant experience. People are always friendly service is fast and it's always been a pleasant experience. More

Everything about the service went very well. The person that helped me was very courteous and kept me posted on what was happening. The person that helped me was very courteous and kept me posted on what was happening. More

I was thankful when I brought my car in for an oil change that they discovered the rodent damage, however the part they needed took a month to arrive so I was without a car for that time because they did not that they discovered the rodent damage, however the part they needed took a month to arrive so I was without a car for that time because they did not offer a loaner car. They also did not offer me any type of discount for any services because "the damage wasn't their fault." While the damage wasn't their fault, it was ridiculous that the part took a month to arrive and there was not even a thought of providing me a discount for making me carless for an entire month which was a huge inconvenience on my life. More

Good service department friendly people brought my car in for oil change in and out in Good time with a car was too for oil change in and out in Good time with a car was too More

I could die because them, I lost my brakes after a brakes change, the worst experience change, the worst experience More

I came in to see about an issue with gears getting stuck and a rattle, and was told it was the transmission, which they would only replace. I agreed to the fix as I was told that was the problem I was havin and a rattle, and was told it was the transmission, which they would only replace. I agreed to the fix as I was told that was the problem I was having, and the $3000 dollar repair didn’t fix the issue I brought my car in for. I was assured the car drove fine, but within 48 hours it was the same as before. I have called over multiple days and left messages with the dealer, but haven’t received any response. More