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Russ Darrow Kia of Madison - Service Center

Madison, WI

4.2
244 Reviews

244 Reviews of Russ Darrow Kia of Madison - Service Center

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January 29, 2022

I was very pleased with the service that was provided the employees were readily available to help and answer any questions I may have had More

by Doris at 453
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Gaither
Jan 29, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 25, 2022

All went well; a very good experience from start to conclusion. Can depend upon their quality service! More

by Henry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Ramirez
Jan 25, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 09, 2022

Another seemless oil change/tire rotation... very smooth operation. Milwaukee has staff shortages, but Russ Darrow Kia of Madison has been available both times I needed their service. More

by rw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Gaither
Jan 10, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 08, 2022

Efficient, courteous, affordable. Felt welcomed and safe. Great Job! Will use them again for our new 2022 KIA Carnival. More

by rmozgawa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Gaither
Jan 08, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

December 22, 2021

Provides Great customer service. Listen to your needs and gives great feedback. Thank you Russ More

by Jscynthia12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Gaither
Dec 22, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

December 21, 2021

I was able to get in for a oil change no problem they were friendly and helpful More

by Detramcneal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Bundy
Dec 21, 2021 -

Detramcneal responded

Good experience

Dec 21, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

October 08, 2021

Great service. Answered all questions about the car. Did video to show and explain undercarriage of my car More

by dna7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Gaither
October 06, 2021

Good as usual. As.expected. Same as before what can I say same all same all More

by Edkaymarquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lady
Oct 06, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

September 24, 2021

Russ Darrow Kia of Madison says they want everyone to be 100% satisfied (doesn't every dealership say this) and yet here the commitment to this goal is evident everywhere. JEFFREY HILGERS was the technician More

by Christopher F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEFFREY HILGERS, COREY
Sep 25, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

Sep 26, 2021 -

Christopher F responded

No need to thank us at all; it is their own good work reflected back to them!

September 22, 2021

This dealership really does treat their customers great. I took in my vehicle to be serviced and had a great technician that took care of me immediately and made sure I had a ride to take care of other busi More

by James C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stoyan (Tony) Takov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Gaither
Sep 25, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

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