Russ Darrow Kia of Madison - Service Center

Computer upgrade Great at explaining why upgrade. Servises done at a very timely manner. Offerred prior that they would Give complimentary car wash. When asked to h Great at explaining why upgrade. Servises done at a very timely manner. Offerred prior that they would Give complimentary car wash. When asked to have that done at time oif check in they noted it on request as well. Whencheckingvout asked uf it was done and serviceman said he assumed. Was not. ???? More

Great service writers take care of owners Ben G., Jake and Joe take great care of their customers like we are family. Customer delight is a realization of their customers by these gentlemen. Ben G., Jake and Joe take great care of their customers like we are family. Customer delight is a realization of their customers by these gentlemen. More

For an oil change The service is good. And the agent who helped me get the service I need for my vehicle is very helpful. And he sees to it that the services that my ca The service is good. And the agent who helped me get the service I need for my vehicle is very helpful. And he sees to it that the services that my car needs are being taken care off. But the kind off negative thing is that, he said that the service takes over an hour, but it lasted me for almost 2 hours. More

They mean business. I get accurate details about what work needs to be done and the time required. Employees are friendly and I feel relaxed in the customer lounge. I get accurate details about what work needs to be done and the time required. Employees are friendly and I feel relaxed in the customer lounge. More

Best KIA Dealership Excellent customer service. Joe at the service department provided an excellent customer service. The price for my service included the car to be w Excellent customer service. Joe at the service department provided an excellent customer service. The price for my service included the car to be washed which it was not done. But I’m okay with it, I am coming back to have my engine washed. Thank you Joe!! More

Maintenance Great service. Everyone is always so nice. My wait time is never that long which is great. No complaints from me because my little red Kia has been gr Great service. Everyone is always so nice. My wait time is never that long which is great. No complaints from me because my little red Kia has been great! More

Great service I love that the service department goes above and beyond, to make sure you're completely satisfied with everything. Thanks Joe and Jake 2 thumbs up I love that the service department goes above and beyond, to make sure you're completely satisfied with everything. Thanks Joe and Jake 2 thumbs up More

Oil change and tire rotation Friendly service. Honest assessment. Quick service. Reviewed various options without any pressure. Reasonable price. The waiting area was comfortable Friendly service. Honest assessment. Quick service. Reviewed various options without any pressure. Reasonable price. The waiting area was comfortable and clean. I will go back for future service needs. More

It was a good experience I came in for an oil change they also did a computer update it all went well.I was pleased with the car wash and the warm drink machine.Thank you. I came in for an oil change they also did a computer update it all went well.I was pleased with the car wash and the warm drink machine.Thank you. More

Oil change Came in for a oil change they forgot to reset my oil life. It is a Honda and not a Kia. The process is super easy and I did it myself. As an employee Came in for a oil change they forgot to reset my oil life. It is a Honda and not a Kia. The process is super easy and I did it myself. As an employee of Bergstrom Chevrolet we would consider this unacceptable. I only brought it in because the oil change was free. Everything else was good. I was in and out with no troubles. More