Russ Darrow Kia of Madison - Service Center

New headlight. I just needed a headlight replaced. It was done right away and they even washed my car. I've been going there for years. Always great service. I just needed a headlight replaced. It was done right away and they even washed my car. I've been going there for years. Always great service. More

Russ Darrow Kia Madison WI My local dealership is terrific! They are great at getting me in on my schedule and are very timely with repairs and service. Excellent service! My local dealership is terrific! They are great at getting me in on my schedule and are very timely with repairs and service. Excellent service! More

Service I was in today for an oil change, tire rotation and general review. As always the service is outstanding and very timely. I wouldn’t go anywhere else! I was in today for an oil change, tire rotation and general review. As always the service is outstanding and very timely. I wouldn’t go anywhere else! More

Some Good Some not so Good Svc dept is ok - friendly folks & good svc Do Not allow them to do the ‘complimentary ‘ vehicle WASH after the svc. Vehicle comes back 2U ‘ dirti Svc dept is ok - friendly folks & good svc Do Not allow them to do the ‘complimentary ‘ vehicle WASH after the svc. Vehicle comes back 2U ‘ dirtier ‘ than when you dropped it off. More

Incomplete service Requested the full detail which includes an interior detail and exterior wax. It was obvious they skipped the wax and tried to tell me they did. I i Requested the full detail which includes an interior detail and exterior wax. It was obvious they skipped the wax and tried to tell me they did. I immediately knew it wasn’t waxed as there was still dirt on it that was there when I brought it in. It looked like they just ran it through the wash. Also the water from the rain didn’t bead at all. My other car that I waxed myself two months ago had better beading. Not sure what happened as usually they do a really great job on this. When I did talk to the service rep about it he offered to have it done again which was nice. It wasn’t his fault. I think the service tech just tried to pull a fast one on them. It does suck to have to bring it in again though. More

Long wait but good service I waited over 90 minutes for an oil change and tire rotation. It was frustrating, but at least they provide free wifi, television, water, coffee, hot I waited over 90 minutes for an oil change and tire rotation. It was frustrating, but at least they provide free wifi, television, water, coffee, hot chocolate and popcorn in the waiting area. My oil changes are included with the service program I purchased with my car. If they weren't, I'd probably take my car elsewhere for oil changes simply because this dealership is not conveniently located for me. More

Kia Soul repair Ben was very helpful and thorough. Compliments to the tech who found a broken wire vs a solenoid. Loaner service was very helpful. Thank you Ben was very helpful and thorough. Compliments to the tech who found a broken wire vs a solenoid. Loaner service was very helpful. Thank you More

Excellent Service The employees in the service department go above and beyond to make your experience as pain free and enjoyable as possible. They don't let you leave w The employees in the service department go above and beyond to make your experience as pain free and enjoyable as possible. They don't let you leave with questions and their pleasant moods are infectious. I would recommend them to anybody for service no matter the make and model of your car. More

Service Department Service staff always amazing friendly. Have great attitudes make sure you are satisfied Jacob aka Jake is caring as well as all service staff amazing Service staff always amazing friendly. Have great attitudes make sure you are satisfied Jacob aka Jake is caring as well as all service staff amazing More

Recall service work Ben was VERY helpful in a stressful situation and I really do appreciate his fabulous customer service!! Although was without my car 20 days I had a r Ben was VERY helpful in a stressful situation and I really do appreciate his fabulous customer service!! Although was without my car 20 days I had a rental could do 2 of my 3 jobs so that's better than nothing. I still want to recover my tow fee from kia but overall I am very satisfied with the service from the dealership. More