Russ Darrow Kia of Madison - Service Center

First Timer This was the first time I needed to take my car in for an oil change. They told me it would be 1 1/2 hours. The gentleman who checked me in was curte This was the first time I needed to take my car in for an oil change. They told me it would be 1 1/2 hours. The gentleman who checked me in was curteous. The waiting area was nice. Plenty of space to sit and snacks to boot. When my vehicle was done, I was retrieved from the waiting room with an apology that it took so long. They are really busy on Saturday mornings. I was quite surprised when I got into my vehicle and there was an empty coffee cup!!!!! That was disturbing. It wasn’t there when I dropped off my vehicle. I don’t drink coffee. Not sure who that the belonged to...the mechanic?? More

Good service Excellent service now that you can schedule an oil change online at Russ Darrow Kia. I scheduled an appt for oil change and tire rotation and was in Excellent service now that you can schedule an oil change online at Russ Darrow Kia. I scheduled an appt for oil change and tire rotation and was in and out in 38 min - even got a free car wash. Also very nice waiting room with good coffee!! More

Service to smile about I'm from out of town and I had a serious issue with my Optima. Jake the service manager went out of his way to get my car up and running. I can't say I'm from out of town and I had a serious issue with my Optima. Jake the service manager went out of his way to get my car up and running. I can't say enough about the level of concern and caring he showed. I was in a bind and he got me out of it. It speaks well of the dealership that their staff can be so caring. Many thanks to Jake and his whole crew. More

Awesome team Great experience, very professional staff. My car had a clunking noise and i received a great service, completely fixed under kia warranty.i strongl Great experience, very professional staff. My car had a clunking noise and i received a great service, completely fixed under kia warranty.i strongly recommend this dealer. More

Excellent service as always Top-notch crew and customer service has kept me a happy customer for over 10 years. This review was for routine service; my purchasing experiences hav Top-notch crew and customer service has kept me a happy customer for over 10 years. This review was for routine service; my purchasing experiences have been excellent as well. Thanks, everyone! More

Unexpected body work Came in on a Friday with no appointment and Jerry fit us in. Even drove us to get lunch while we waited! Cleaned car too! Came in on a Friday with no appointment and Jerry fit us in. Even drove us to get lunch while we waited! Cleaned car too! More

Excellent Sales Consultant and Service Adviser In 2014, we purchased two Kia Soul from Sales consultant Clifford Roberts of Russ Darrow Kia in Madison. He did an excellent job and we recommend him In 2014, we purchased two Kia Soul from Sales consultant Clifford Roberts of Russ Darrow Kia in Madison. He did an excellent job and we recommend him highly. We are also fortunate to have Jacob Wheeler as our family service adviser. He has been very helpful. Jacob is very knowledgeable about the car and its warranty. He has a pleasant personality and welcoming attitude. I recommend him without any reservation. More

Hands down best dealership After service was completed, you are walked out to your car and the service advisor opens and closes your car door for you! Service with a smile! After service was completed, you are walked out to your car and the service advisor opens and closes your car door for you! Service with a smile! More

Long-time happy customer Service is always excellent. I have been a customer since 2006 when I purchased my Kia Sportage. Love the vehicle and always go back to Russ Darrow Service is always excellent. I have been a customer since 2006 when I purchased my Kia Sportage. Love the vehicle and always go back to Russ Darrow Kia. They treat customers very well, always courteous and there to help you. Coupons are offered to help keep services reasonable. More

Always friendly and courteous Brought the vehicle in for a typical oil change and I was reminded to have my tires rotated and they also inspected my brakes and they ended up findin Brought the vehicle in for a typical oil change and I was reminded to have my tires rotated and they also inspected my brakes and they ended up finding out that my cabin filter was dirty so I had that replaced as well over all the time it took was typical, kind of quick. My service tech that I dealt with his name was Elliot and he was very helpful. More