Russ Darrow Kia of Madison - Service Center

I sent 2 emails, filled out the online parts request 3 times. I also phoned 5 times over 4 days, with no answer in parts department. Later I left a message with the receptionist who told me she would get times. I also phoned 5 times over 4 days, with no answer in parts department. Later I left a message with the receptionist who told me she would get the message to the parts department. 7 days later and I have not heard a word from parts department! Done with this dealership. On another note the recall on my ev6 was handled professionally. More

Professional service, we'll explained work, and a good heads up on what will be coming up for my next service. Thank you Joe. heads up on what will be coming up for my next service. Thank you Joe. More

Great customer service! Quick and friendly! I will return soon.... trust the work they do... Quick and friendly! I will return soon.... trust the work they do... More

Eric has been beyond helpful whether dealing with repairs or diagnostics. Nowhere else i would rather go. or diagnostics. Nowhere else i would rather go. More

Quick and efficient work. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure. More

They were all so Friendly and answered any questions we had.we had an appointment and got in on time. The job was done in a short time. I do like when they video the undercarriage and e-mail so I can see i had.we had an appointment and got in on time. The job was done in a short time. I do like when they video the undercarriage and e-mail so I can see it. More

The problem I brought it in for isn’t fully fixed I’ve had a bad experience with both Russ Darrow dealership I’ve dealt with now and will no longer do business with Russ Darrow dealerships had a bad experience with both Russ Darrow dealership I’ve dealt with now and will no longer do business with Russ Darrow dealerships More

Everyone at this dealership was very nice and professional to me, they went above and beyond to make sure my issue with my car was taken care of. professional to me, they went above and beyond to make sure my issue with my car was taken care of. More

My advisor was very professional. He explained the recalls, explained my service and asked if I had any questions. He checked in with me and gave me the status of my car ; and was v He explained the recalls, explained my service and asked if I had any questions. He checked in with me and gave me the status of my car ; and was very quick in checking me out. More

They were very knowledgeable and friendly. I really enjoyed my experience at russ darrow kia on the west side. I really enjoyed my experience at russ darrow kia on the west side. More