Russ Darrow Kia of Madison - Service Center

Quoted me for $600 extra in unnecessary repairs. Upon second opinion I got car fixed for half the price. Upon second opinion I got car fixed for half the price. More

Joe is always great! He offers great advice, gives accurate quotes, and lines up the best service He offers great advice, gives accurate quotes, and lines up the best service More

Every interaction is genuine. Great group of folks to work with in the service department.! Great group of folks to work with in the service department.! More

Provided a lot of insights regarding my new electric vehicle. It was very helpful and a positive experience. vehicle. It was very helpful and a positive experience. More

Smooth, clean, friendly, just a bit pricey I was impressed with the warm welcome from arrival. The time they quoted was less than i waited. The complementary drinks and clean waiting room made wait impressed with the warm welcome from arrival. The time they quoted was less than i waited. The complementary drinks and clean waiting room made wait not so bad. Only room for improvement is keeping prices down. 150 for oil change and tire rotation is a bit pricey. More

Great job! Service was great! Didn’t wait very long at all. And great popcorn! Service was great! Didn’t wait very long at all. And great popcorn! More

Crowded loud waiting area. Work done 1 hour past promised time. No updates given. Undisclosed hidden cost for oil change. Work done 1 hour past promised time. No updates given. Undisclosed hidden cost for oil change. More

I went to the service center for an oil change. It was fast and the staff were very friendly and knowledgeable. And in the end my car was washed. I will definitely use the service center again. It was fast and the staff were very friendly and knowledgeable. And in the end my car was washed. I will definitely use the service center again. More

My car has a warranty issue that needs repaired. They told me they’d call when part came in, and it’d be a few hour job. After 2 weeks I heard nothing so I called. Part was in and no one told me, bu They told me they’d call when part came in, and it’d be a few hour job. After 2 weeks I heard nothing so I called. Part was in and no one told me, but then was told only some of the part pieces were in. They also told me it’d be a multiple day job. Very different from what I was initially told. They told me they’d call when all parts are in. That was over a month ago and I’ve called twice for updates. I was told I’d hear by last Friday and nothing. More

Poor communication. I always had to reach out to them to get a status on things. They usually wash the car when I have an oil change and they didn’t this time. The car a I always had to reach out to them to get a status on things. They usually wash the car when I have an oil change and they didn’t this time. The car actually is way dirtier than when dropped off, not exactly sure why. No one explained the bill to me. Leaking oil issue was “fixed” last time car was serviced and had to be redone this time (at my expense). I would not recommend. The only reason I went there is because the other Kia dealer is pretty far out of my way. More