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Russ Darrow Kia of Waukesha
Waukesha, WI
1,745 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,745 reviews
April 29, 2026
A lot going on with many changes to the system I have been used to for last 10 plus years. I do miss the old guard and not sure what I think of the new guard. The new persson I dealt with was a deer in been used to for last 10 plus years. I do miss the old guard and not sure what I think of the new guard. The new persson I dealt with was a deer in the head lights but trainer person right on top of everything and everything worked out just find. Things change and we have to adapt ....it will be interesting to see what happens when a trainer isnt backing up everyone. So for now,excellent service call More
by VERNROMAN
Verified CustomerEmployees Worked With
April 28, 2026
I was stuck way later than the anticipated time I was told. I was then approached by a salesman that was very persistent on trying to make a sale when I made it clear my credit isn't great and I am curre told. I was then approached by a salesman that was very persistent on trying to make a sale when I made it clear my credit isn't great and I am currently unemployed. It made me feel very uncomfortable. Also, the issues I went there for weren’t resolved. More
by Jsp822
April 27, 2026
I found a vehicle I decided to purchase and put cash down on it to hold it. I came back a couple days later to buy the vehicle. Jeff the sales manager who was working with Ashley gave me a final price for t on it to hold it. I came back a couple days later to buy the vehicle. Jeff the sales manager who was working with Ashley gave me a final price for the vehicle. I agreed to pay that price, but once we reached the finance window the vehicle's price increased. I wouldn't agree to pay that price, so I didn't purchase it. I asked for my down payment back, but it took Kia 4 days to return my cash down payment jeapordizing my purchase of another vehicle I found at another dealership! Four days later they made a check out to me. After I left from going the long distance to pick up the check I notice they misspelled my name on the check, but told me to take it yo their bank, Chase and they would cash it. Chase didn't cash it because the name was wrong and they wanted to charge me a fee. I dealt with the difficulty of trying to cash that check until the banks closed. So I ended up taking the check to my bank the next day. I've never had to deal with this kind of incompetence and ineptitude before from a car dealership and I've purchased quite a few vehicles in my lifetime! This was the worst experience I've ever encountered! More
by SDDELONEY
Employees Worked With
Other Employees :
Jeff, sales mng. and Shonah, finance mng. Both get a "o"
April 27, 2026
Very patient. Very informative. Very helpful. Very polite. Great customer service. Than you for all your help!!! Very informative. Very helpful. Very polite. Great customer service. Than you for all your help!!! More
by tlynnmyers149
Employees Worked With
April 26, 2026
The dealership is undergoing renovations. I have not been there since last year. I pulled into the garage. There was no sign where to go and no one came out to greet me. The service was fast I have not been there since last year. I pulled into the garage. There was no sign where to go and no one came out to greet me. The service was fast and staff was friendly once I parked and came inside. More
by AJEKPACK
April 24, 2026
Great experience overall. The buying process was smooth, and what really stood out was the service after the sale. An issue came up shortly after I got the car, but they handl The buying process was smooth, and what really stood out was the service after the sale. An issue came up shortly after I got the car, but they handled it quickly and made it right without any hassle. Really appreciate the follow-through and would recommend them. More
by Emanuel Gonzalez
April 23, 2026
I worked with Gregg to get my first lease three years ago, and had such a good experience working with him, that I requested him again for my most recent lease. He's very knowledgeable, truly listens, an ago, and had such a good experience working with him, that I requested him again for my most recent lease. He's very knowledgeable, truly listens, and doesn't pressure. Julia was also great. She explained everything clearly, had all the possible payments worked out, and was very kind. More
by SB2026
